1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Sudden loss of power, Red Triangle, Won't Start + P3190

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by Bgustafson, Dec 22, 2017.

  1. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,179
    50,063
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    maybe call them, describe the situation and see what they recommend. you say they do all mechanical hybrid work besides batteries?
     
  2. Bgustafson

    Bgustafson Active Member

    Joined:
    Aug 26, 2016
    259
    222
    4
    Location:
    Chicago
    Vehicle:
    2013 Prius
    Model:
    Persona
    While they don't advertise as a repair garage, they do these types of repairs in their spare time. I find them very like-minded to a lot of users on this forum – just smart guys who know a lot of the ins-n-outs of Prius care and hybrid maintenance.
     
    Raytheeagle likes this.
  3. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,179
    50,063
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    sounds like the right place to go, are they too far for convenience?
     
  4. Bgustafson

    Bgustafson Active Member

    Joined:
    Aug 26, 2016
    259
    222
    4
    Location:
    Chicago
    Vehicle:
    2013 Prius
    Model:
    Persona
    It's probably gonna be like a $200 tow, they're about an hour south from me. They only charge $75/hr for labor opposed to $129/hr, which helps.
     
  5. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,179
    50,063
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    so, from your post #62, have they already replaced the battery once under warranty, and you had to pay them for labor?
     
  6. Bgustafson

    Bgustafson Active Member

    Joined:
    Aug 26, 2016
    259
    222
    4
    Location:
    Chicago
    Vehicle:
    2013 Prius
    Model:
    Persona
    Correct. They replaced my battery once already, I just paid for the tech to come out and do it. My mechanic drained the HV trying to restart the car. It sounds like it may be dead again due to Toyota fiddling with it.
     
  7. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,179
    50,063
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    when they came and put the second battery in, it still wouldn't start, so now you feel it is another problem?
     
  8. Bgustafson

    Bgustafson Active Member

    Joined:
    Aug 26, 2016
    259
    222
    4
    Location:
    Chicago
    Vehicle:
    2013 Prius
    Model:
    Persona
    Most people here have guessed it's most likely another problem, as does Best Hybrid Battery seem to think. It does start on HV battery power, it just won't run. They can keep the car running using carb cleaner my mechanic said.
     
  9. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,179
    50,063
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    did they charge you for this diagnosis? if so, ask them for a printout of the trouble codes.
     
  10. Bgustafson

    Bgustafson Active Member

    Joined:
    Aug 26, 2016
    259
    222
    4
    Location:
    Chicago
    Vehicle:
    2013 Prius
    Model:
    Persona
    Yes, $129 for an hour of diagnosis unless I choose to have the repair done. I will ask them. It's tough because when I call them, I'm not even talking to the tech who looked at the car. It's just a guy who does calls all day and is looking at the report.
     
  11. Prodigyplace

    Prodigyplace 2025 Camry XLE FWD

    Joined:
    Nov 1, 2016
    11,801
    11,363
    0
    Location:
    Central Virginia
    Vehicle:
    Other Hybrid
    Model:
    XLE
    The report should have the trouble codes they found to justify the diagnosis.
     
    Bgustafson likes this.
  12. Bgustafson

    Bgustafson Active Member

    Joined:
    Aug 26, 2016
    259
    222
    4
    Location:
    Chicago
    Vehicle:
    2013 Prius
    Model:
    Persona
    After reading this thread, I really suspect it could be the fuel pump.
     
    Prodigyplace and Raytheeagle like this.
  13. Raytheeagle

    Raytheeagle Senior Member

    Joined:
    Jul 1, 2016
    11,257
    15,491
    0
    Location:
    Bay Area, California
    Vehicle:
    2019 Prius Prime
    Model:
    Prime Plus
    See post #2 in this thread and like @JC91006 ’s post;).

    I believe the sealer is that they can get the engine to start when starter fluid is injected, but does once the fluid is gone.

    Good luck (y).
     
    jerrymildred and Prodigyplace like this.
  14. Bgustafson

    Bgustafson Active Member

    Joined:
    Aug 26, 2016
    259
    222
    4
    Location:
    Chicago
    Vehicle:
    2013 Prius
    Model:
    Persona
    Done. So now the question is... do I risk having Toyota replace the battery under the condition that if it doesn't fix the issue, they don't charge me? Not sure how much they would charge for a fuel pump repair but sounds $$$. Or do I just have my Hybrid guys repair the fuel pump? Less labor cost, but then I still have a remanufactured batt + expensive tow cost..
     
  15. Raytheeagle

    Raytheeagle Senior Member

    Joined:
    Jul 1, 2016
    11,257
    15,491
    0
    Location:
    Bay Area, California
    Vehicle:
    2019 Prius Prime
    Model:
    Prime Plus
    The fuel pump is just below the battery and connected to the fuel tank.

    Since they are there, that would be the best approach IMO.

    See what they say(y).
     
  16. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,179
    50,063
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    they won't agree to that anyway. if it were the fuel pump, wouldn't they have gotten a code?
     
    Bgustafson likes this.
  17. Prodigyplace

    Prodigyplace 2025 Camry XLE FWD

    Joined:
    Nov 1, 2016
    11,801
    11,363
    0
    Location:
    Central Virginia
    Vehicle:
    Other Hybrid
    Model:
    XLE
    I agree. Toyota will not replace the battery under the condition they do not charge you if it does not fix it.
     
    Bgustafson likes this.
  18. Bgustafson

    Bgustafson Active Member

    Joined:
    Aug 26, 2016
    259
    222
    4
    Location:
    Chicago
    Vehicle:
    2013 Prius
    Model:
    Persona
    I would think so. Are there cases where the computer may not pick up on sub codes if a step is missed in diagnostic?
     
  19. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,179
    50,063
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    idk, perhaps someone more knowledgable with mini vci will jump in.
     
  20. Bgustafson

    Bgustafson Active Member

    Joined:
    Aug 26, 2016
    259
    222
    4
    Location:
    Chicago
    Vehicle:
    2013 Prius
    Model:
    Persona
    I just got mine in the mail today. Too bad I didn't have it two weeks ago. Though, in this case not sure it would've been much help anyway.

    In the thread I mentioned above, he indicated his computer never threw a code about the bad fuel pump, either.
     
    #100 Bgustafson, Jan 6, 2018
    Last edited: Jan 6, 2018
    bisco likes this.