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Sudden loss of power, Red Triangle, Won't Start + P3190

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by Bgustafson, Dec 22, 2017.

  1. JC91006

    JC91006 Senior Member

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    To buy a new battery, you'll need to turn in the core from Best Hybrid Batteries.
     
  2. Bgustafson

    Bgustafson Active Member

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    Yes, I didn't think of that. I can attempt getting a warranty replacement, however, I'm skeptical they'll honor the repair based on the problems with the car I've had thus far. I suppose that may be my best route before getting a new one put in.
     
  3. JC91006

    JC91006 Senior Member

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    Maybe someone has a battery you can swap? Just to test the theory before you spend $3000+
     
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  4. SFO

    SFO Senior Member

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    Excellent idea. Guessing the mechanic might've done that already.. hence the 'dead battery' diagnosis.

    Also a good idea to know the actually HV battery status (or codes) before s/he calls in a warranty claim that has no basis (HV battery is discharged, but not failed) or the claim is denied because the vehicle doesn't 'Ready' or run.. which might also nullify any future warranty claims as per the fine print on the used battery.
     
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  5. JC91006

    JC91006 Senior Member

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    Dead battery may be a problem now, because of the repeated attempted starts. But that still does not fix the initial no start issue.
     
  6. SFO

    SFO Senior Member

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    We need to be clear on defining 'dead battery' and 'discharged battery', though both can mean the same thing at different times.
     
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  7. SFO

    SFO Senior Member

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    Sounds like that could be the situation at this point, and without having access to a charged HV battery in the vehicle it won't turn over or start the engine.

    Hybrid Automotive Prolong Charger loaner tool program to the rescue? :whistle:
     
  8. Prodigyplace

    Prodigyplace 2025 Camry XLE FWD

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    Do they have a loaner program? @jeff652 perhaps this is another business opportunity.
     
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  9. Bgustafson

    Bgustafson Active Member

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    So basically I've screwed myself. Do I attempt to contact Best Hybrid to see if they will come out for a swap? I hate to run the risk of voiding my warranty, but if it IS the battery, I'd prefer a free repair over $3500. However I still highly doubt swapping the battery will fix the issue from what I've learned.

    I don't know if they're running Techstream over there. I'm trying to be polite and not act like I know everything (because I don't) Just trying to determine the most logical solution at this point, none of which are perfect.
     
  10. SFO

    SFO Senior Member

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    From what I've read here on the forums related to used/rebuilt HV battery warranties generally goes something like this: the company potentially honoring the warranty will use techstream (or another tool) to pull codes from your car, if the car doesn't offer up the needed codes that point to a failed/broken HV battery they will not honor said warranty.

    Are we sure that the HV battery has been depleted to the point where the engine can no longer be turned over?
     
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  11. Bgustafson

    Bgustafson Active Member

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    Right. And as far as I know, my mechanic is not getting any of those codes. I will check again to be sure.
     
  12. SFO

    SFO Senior Member

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    But I thought the mechanic said the HV battery was dead? (back to redefining dead and depleted)

    Might think about investing in a Hybrid Automotive charger and harness for a few hundred and charging that HV battery up. Could be less then towing and Toyota diagnosis fees (which may include charging the HV battery at the dealer for more then the cost of a complete charger AND discharger setup).
     
    #52 SFO, Dec 27, 2017
    Last edited: Dec 27, 2017
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  13. JC91006

    JC91006 Senior Member

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    You normally wouldn't have to suggest to the mechanic to use any type of tools to diagnose your car. They are the professionals here. If you could have done it yourself, the car wouldn't be at their shop.

    As far as pulling codes, if the 12v battery dies or gets disconnected, most of the codes will disappear.

    You can check the voltage of the hv battery, if it's over 201v, it has enough power (to at least start the car).
     
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  14. Bgustafson

    Bgustafson Active Member

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    They did tell me the voltage was about 140v.
     
  15. Bgustafson

    Bgustafson Active Member

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    Alright friends, I was able to get a little more information and they have done quite a bit of troubleshooting.

    - They checked the MAF and throttle body. All good. They cleaned them anyway to be sure.
    - They replaced the 12v battery to be sure it was not anything weird related to that.
    - They pulled the battery out and checked the individual cells to see if there was any drop between cells. A couple cells have a 5/10 drop and 8/10 drop ratio.
    - The computer is throwing the following battery codes: P3000, A080

    To me, this confirms that I will go ahead and have my battery guys do a warranty replacement to at least get me back on the road. I can decide what to do from there. I don't want to get stranded somewhere else.
     
  16. JC91006

    JC91006 Senior Member

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    I have no idea what 5/10 drop or 8/10 drop ratio means. I don't think your mechanic does either.

    If it's 140v, it's too low to start the car. Again, this is caused by it being used multiple times to start a car that has a problem starting. The root cause of the problem is there....the battery failing is not the root cause of your problem.
     
  17. Bgustafson

    Bgustafson Active Member

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    Sorry, what I meant is there is a much higher voltage drop on some cells than others.
     
  18. JC91006

    JC91006 Senior Member

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    This would be normally for Self Discharge on batteries that are not well matched. This is where the warranty would come in if the battery were to fail because of that reason. But your battery failed because it's been drained by multiple tries to start your car. So not sure you'll be covered under warranty.

    So it seems you have 2 issues you need resolved. A new battery $3000+ and a no start issue (I'm thinking bad injectors). Are you prepared to spend that type of money? And if it still doesn't resolve your issue...then it's a lot of money down the drain.
     
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  19. Bgustafson

    Bgustafson Active Member

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    Correct. Today I had my Prius battery guy talk directly with my mechanic. He said basically the same thing you said - the battery has been worn down due to the engine issues and repeated attempts to start; so now I have two problems to solve. Luckily, he was incredibly gracious and said he would come out to the shop and swap out my battery with a new (rebuilt) one. But then it’s back in the mechanics hands to determine the actual engine problem. I’ll leep you posted.
     
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  20. Bgustafson

    Bgustafson Active Member

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    Hello everyone, an update....

    Had the drained battery replaced with a new one; which is frustrating to say the least.

    The mechanic is stumped. He has done the following:
    - Cleaned the throttle body
    - Cleaned and also tried a new mass airflow sensor
    - Replaced the 12v
    - Replaced the faulty ignition coil

    He noted he can keep the car running if he uses carb cleaner. Next steps would either be throttle body replacement, (which he does not think is the issue), or the fuel pump or fuel injectors. He's just shooting in the dark at this point and recommended I bring it to Toyota. They use the Snap On Zeus to read codes, so he's not getting enough information to fully diagnose the problem.

    I'd rather not have it towed to Toyota because it's going to cost me an arm and a leg to get it repaired. I'd prefer to diagnose the issue myself and then have my mechanic fix it. Unfortunately, my Techstream software doesn't arrive until next week. Before this occurred, I had been experiencing lots of engine ping, and maybe that is related to this issue.

    My mechanic has not charged me for anything besides :30 of labor since he feels bad. But the battery replacement thru Best Hybrid Batteries has cost me quite a bit. Just trying to avoid more crazy costs.