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Prius Plug-in Updates

Discussion in 'Gen 1 Prius Plug-in 2012-2015' started by Prius Team, Dec 8, 2011.

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  1. ItsNotAboutTheMoney

    ItsNotAboutTheMoney EditProfOptInfoCustomUser Title

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    Is it a bird? Is it a plane? No, it's usdmattiphone's joke!

    :D
     
    #61 ItsNotAboutTheMoney, Jan 10, 2012
  2. usdmattiphone

    usdmattiphone Member

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    Lol, yep that was the joke. She's actually the dealer for my PiP.
     
    #62 usdmattiphone, Jan 10, 2012
  3. DianneWhitmire

    DianneWhitmire High PRIUStess

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    LOL! (now that's funny!!!!)
    (and Matt knows. I am his dealer also!)

     
    #63 DianneWhitmire, Jan 10, 2012
  4. hsfrey

    hsfrey New Member

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    Where can I find info like:

    What's the plugin model going to cost?

    What is its battery-only range?

    What kinds of trade-ins will we get on prior Prius models?
     
    #64 hsfrey, Jan 11, 2012
  5. jbrad4

    jbrad4 Active Member

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    Basic Plug-In $32,000, Advanced Plug-in $39,525
    Found Here.

    ~15 miles -- Found near the bottom of page 3 of this eBrochure.

    Several different sources for finding the value of your Prius.
    A. Check with your local Toyota dealer.
    B. http://www.kbb.com/whats-my-car-worth/
    C. We Buy Cars at CarMax - Sell Us Your Car Main Page
     
    #65 jbrad4, Jan 11, 2012
  6. bisco

    bisco cookie crumbler

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    disclaimer: trade in value is a negotiation between you and the dealer and can vary widely based on your negotiating skills.:)
     
    #66 bisco, Jan 11, 2012
  7. Prius Team

    Prius Team Toyota Marketing USA

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    Gang, sorry. I need to apologize. Sounds like some of you had some trouble getting confirmation from our Customer Experience Center on your estimated production window (for those that were missing their emails). I've just been alerted to this and we'll have it resolved tomorrow. Sorry for getting our wires crossed here and confusing you further.

    Thanks for your patience,
    Erica Gartsbeyn
    Prius Product Manager
    Toyota USA
     
    #67 Prius Team, Jan 11, 2012
  8. ecrins

    ecrins New Member

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    if I miss the pre-ordering window, when can i place an order for a plug in?
     
    #68 ecrins, Jan 17, 2012
  9. Paradox

    Paradox Prius Enthusiast / Moderator
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    You have missed the pre-ordering window already so now you have to wait for a dealership to get their own inventory in and buy from that. I'd go to your local dealership and see if there is a wait list and get on it letting them know what you'd like as a preference. Since you're in California, if you are in southern or don't mind a drive, give Dianne a try at Carson Toyota in Carson California. She is a top notch sales woman when it comes to dealerships and the sale of Prius.
     
    #69 Paradox, Jan 17, 2012
  10. radiocycle

    radiocycle Active Member

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    Or, if your up here in the Bay Area, I'd go with Andre at Putnam Toyota Burlingame. You'll get the same discount and a no-pressure sales experience.

    radio
     
    #70 radiocycle, Jan 17, 2012
  11. badboy99

    badboy99 Member

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    I second that.
     
    #71 badboy99, Jan 18, 2012
  12. Prius Team

    Prius Team Toyota Marketing USA

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    Sorry for the delay all, we've been sorting through some very important milestones for the launch of the Plug-in.

    I've spoken with the Customer Experience Center (CEC). I have confirmed that all reps should have received the instructions for anyone who calls the CEC regarding their email updates. That said, sometimes the message just doesn't reach everyone and I'd like to spell out the process for you so you know what to expect if you call in.

    We sent an estimated production window email (a two month range "your vehicle will be built between X and Y") to some customers on 12/7 and others on 1/6 depending on your production month/order timing. A second attempted blast was sent out to anyone we showed had not opened the email and that blast went out on 1/13.

    My advice is this, if you did not receive an email update (you should have only received one by now) that stated your estimated production window and you do not know the info that was contained in this email (from other sources like me or Dianne etc) then please contact the CEC. Nobody has info on delivery timing, so if that's what you ask for, you won't be satisfied with the answer you receive. If you tell them you have an online order for the Plug-in and did not receive the email update stating your production window, they will likely ask if you've checked SPAM folders, and double check the email address being used. Next steps will probably include needing to take your info and have a supervisor call you back with the info you're seeking. We are also working to see if we can't make the info available another way for those having trouble with the emails. Please bear with us for a bit longer.

    Also, while I have you, remember that from now on, your status updates will come based on your particular car so just because customer A gets an email on X date doesn't mean customer Y will get that email on X date, they may get theirs on Z date.

    Here's the CEC's contact info, again I suggest you only contact them if you do not yet have your two-month production window estimate range, as they have no further info to share with you at this time. See FAQs online for more details: 2012 Toyota Prius Plug-in Hybrid

    CEC:
    Phone: 800-331-4331
    Mon - Fri, 5:00 am - 6:00 pm PST
    Sat, 7:00 am - 4:00 pm PST

    Thanks,
    Erica Gartsbeyn
    Prius Product Manager
    Toyota USA
     
    #72 Prius Team, Jan 19, 2012
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  13. Prius Team

    Prius Team Toyota Marketing USA

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    I think you've been asking for the final number of orders received, but I'm not sure we've shared it so I wanted to let you know that we have sent to the factory over 2100 final approved orders from the Online Order Site for Plug-in.

    Thanks to all of you who participated in our online process and thanks for the feedback we've received so far on how to improve the customer experience.

    Best,
    Erica Gartsbeyn
    Prius Product Manager
    Toyota USA
     
    #73 Prius Team, Jan 19, 2012
    3 people like this.
  14. Paradox

    Paradox Prius Enthusiast / Moderator
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    Thanks, as always, for the update Erica and for keeping Priuschatters in the 'loop'. :)


    Now the excitement builds as we all wait for our individual emails concerning the production of our vehicles!
     
    #74 Paradox, Jan 19, 2012
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  15. ksstathead

    ksstathead Active Member

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    What's the projected availability for the other USA?

    My closest launch site is about the same distance to Virginia or Arizona. How about a little love for the central plains?
     
    #75 ksstathead, Jan 19, 2012
  16. john1701a

    john1701a Prius Guru

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    Isn't that statistically perfect, 5% of those who expressed interest actually following through?
    .
     
    #76 john1701a, Jan 19, 2012
  17. Allannde

    Allannde Just a Senior

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    I agree, however, I expected a higher number from the posted order numbers. Apparently quite a few who started orders did not complete them.

    Toyota does not reveal a hunger for a "horse race" in numbers sold (but they must care). I would be disappointed if the PiP did not outsell the Leaf and the Volt in the first year, but that is just me.
     
    #77 Allannde, Jan 19, 2012
  18. epoints

    epoints Junior Member

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    This is not to knock on Prius' so called "custom order" process but lack of information is miserable. I vaguely remembered that Toyota marketing suggested that we can actually track status of car being built, e.g. different building stages and shipping status.

    All I got is an email that the car will be built sometime in the near future. Prius Online does not even give a status on delivery date. Frustration.....:rolleyes:

     
    #78 epoints, Jan 19, 2012
  19. DianneWhitmire

    DianneWhitmire High PRIUStess

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    CARSON TOYOTA - NOT Carson City! :(

    Paradox, Carson City is in the state of Nevada.

    Carson Toyota is in Carson, California!
    Just a tad north of Long Beach ... right off the 405 freeway.

    That said, Thank you for the kind words.

     
    #79 DianneWhitmire, Jan 19, 2012
  20. DianneWhitmire

    DianneWhitmire High PRIUStess

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    ePOINTS...
    you can't track what isn't built!

    And, in defense of Toyota, they did tell us all before we even ordered that a particular build time was loose, and going to start off vague for month and timing. They said to add 21-40 days on west coast to all time frames. They did say that we'd have better trtacking availability later.
    Since there are no cars in production yet, "later" isn't here yet. :)

     
    #80 DianneWhitmire, Jan 19, 2012
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