NorCal Prius updates

Mine arrived today at Dublin Toyota and I picked it up tonight (they sped it through the dealer prep process and guarded it the whole time so that no one got in the car. Its a sweet ride..... My car came in on the New Century 2 which arrived last week. I go my email arrived at the post email last Friday and the car today. I believe they installed 3 port options: paint protection film, door edge guard, and read bumper applique. My reservation # was 227.

The online site never showed and still does not show the date my car arrived at the port. Don't worry if you page has not updated if your car was on the New Century 2.

So hopefully that is a bench mark for others....

 

What color PIP did you order? I'm waiting for mine to arrive at Dublin Toyota... Called the salesman I'm working with there, and he mentioned that the PIP may arrive and be available by the weekend...

 

My car is blue...They had one more VIN in their computer yesterday that should be coming in soon..

 

Did they do the film protection on the nose and bumper, too? Mine only had the hood done. That hardly qualifies as nose.

 

Interesting that you ask about the protective film. That was the first problem I noticed. Notice in the description below it says "including the hood, fenders and
front bumpers". Mine showed up with only the hood. This description is both on the Toyota PIP web site and on my order confirmation. There was only one option we were given so I assumed the car would come with the description above.


"Help protect your Prius’ factory paint from road debris that can chip
and scratch the finish with paint protection film. Constructed from
durable, colorless urethane and nearly invisible, it is applied to the
frontal impact areas of the vehicle including the hood, fenders and
front bumpers. The paint protection film helps maintain a like-new
appearance. Paint protection film for the leading hood
edges/fenders and front bumper sold as two separate packages."

 

Yes, if I had known it was just the hood, I wouldn't have ordered it. I could have done that myself for a lot less than $395. It was the nose and bumper I wanted done.

 

I think that's a know issue by customers of the protection film. I googled and searched here for what other people got and there were more complaints about it than people who liked it. So I decided to get it done at a local shop.

 

Putnam just called. My car has arrived. Woo hoo! Now to figure out the logistics of picking it up.

 

I'm getting mine from Folsom Lake Toyota........hopefully by summer. Just got an email telling me it will be built in March from Toyota. Super excited as I know I have many other ways I would like to spend my money than on gas!

 

Sadly, it looks like I will have to wait until Tuesday evening to pick the car up. My wife is out of town right now, and she's supposed to be on the loan/registration for the car. We both need to be there to sign all the papers.

Meanwhile I'm seeing if they can tint the windows & put in a homelink autodimming mirror.

 

Yay! my pip just arrived at Piercey toyota, order #283 It's getting sonar and some other goodies installed. I should be on the road soon. Can't wait.

 

Send it to Premier Protective Films Intl. in Orange and they will probably do a much better job than the port-installers anyway.

 

Thanks for the tip. I will probably consider that, but toyota will still need to adjust the price charged.

 

We are trying to solve this for LURK thru the best channels possible. Ideally, I know what I would like to see on her behalf... and let's see if Toyota agrees.

 

I'm aware of the confusion over the coverage of the Paint Protection Film. I'm investigating. No answers yet, but coming shortly, just wanted you all to know I'm on it.

Best,
Erica Gartsbeyn
Prius Product Manager
Toyota USA

 

My name probably means nothing in dealerland but we'll sort this out very shortly. I will probably post something in the Updates Sticky when I have more details. So please keep an eye there and I will check this thread for more conversation.

Thanks,
Erica

 

It's been 10 days since my PiP arrived in Benicia and it still hasn't been delivered to the dealership. I'm at a loss to understand why it takes the Benicia facility 8+ business days to process a car when it seems the Long Beach facility can do in two.

Hoping that Customer Satisfaction Survey comes my way soon.