More problem's with my new Prime - Leaking rear hatch window :( *update 1.30.17*

Signs of the leak were found before the car wash.

 

The pressure washers at most car washes are not set to a high enough pressure level that they should be able to break the seal around any window or glass area. If they are you should definitely not go to that car wash as it is also powerful enough to break the paint seal in already weak areas and thus cause rust spots on the vehicle. The fact that the original poster said that they had suspicions of an issue before using the carwash as a way to force a rain like situation certainly makes it fairly clear that this is a problem with this particular vehicle. That said, I doubt that we will see many of these, it is somewhat likely that there was a bad seal around the window, and if that is the case if the window can be safely removed, it is possible it can be reinstalled without replacement with a new seal. The real issue is pulling glass off the seal often cracks it so they will need to make sure they can source a replacement. Given the unusual design of this glass, it may be in short supply at this time and would have to be sourced from Toyota.

 

congrats!

 

When we got glass repaired one time, the guy said to leave another window slightly cracked when closing up, to avoid air pressure stressing the newly bonded glass, say for the next 24 hours. Not sure how relevant that is, but doesn't hurt.

 

If they didn't say anything to you, it's probably because just an hour or two is critical. But yeah, doesn't hurt.

 

You've just jogged my memory, and I remember way back (at least 20 years ago) when I still had my 1983 Corolla DX Wagon, I'd spent 8 weeks working in NZ and Australia during Jan and Feb of a particularly cold winter and during the entire 8 weeks, my car had sat outside getting very cold. After my return, the first time I got in the car, I started the engine, and cleared the snow from the car while waiting for the car to warm up. My BIG MISTAKE was to have the air blowing full force on to the windshield, for after about 30 seconds there was a CRACK! and there directly about the screen vents two horizontal cracks had appeared, and continued to grow, end even joined together as I was watching! I remember being warned by the glass replacement technician to leave the windows cracked open to avoid the pressure problem.

 

I'll be surprised if that panel is installed correctly.

Looking forward to an answer, or you could just go down to the dealership ...

 

And find the empty parking spot where their last Prime was sold.

Bob Wilson

 

You may be right, but cars.com thinks that a Prime is sitting at 'Buckeye Toyota.'

 

Keep taking it back until it is fixed. You are under warranty. Ask them what they would do if they put out that kind of money and was not satisfied? The tire problem could be a safety situation. Take one of the Toyota service guys out with you on the road to see/feel it for himself.

 

Perhaps I missed something:

• The water leak is fixed?
• The current problem is a 'gap'?

Bob Wilson

 

Thanks,

MAJOR - Water leak because that risks cargo, interior, and body.

COSMETIC - the gap may impact future sale price of the car. I tend to see gap and finish as a manufacturing problem and in this case, the local service department and/or the Toyota repair instructions.

REPAIR SUPPORT - the hatch handles may have been installed following the Toyota repair instructions or reversed the technician. Interesting, investigation of the repair instructions may be warranted. I'm OK with taking it back but it would help what is the impact of the handles mismounted?

IMPORTANT - this is curious and worth further investigation. I would probably start with a "Life-time" alignment service and have the initial alignment checked. What I'll do on Saturday with our new Prius Prime Plus. I'll ask for some photos under the car with emphasis on the tie-down points.

Thanks,
Bob Wilson

 

Take a Toyota service guy out for a ride to see/feel the tire issue. That is important to get taken care of asap.

 

It looks to be $190. But Firestone does not list the Prime, yet.

Bob Wilson