Leak through trunk handle

noticed also a quite rusty peace of Metal on the Trunk.

 

double post

 

negative experience with Toyota continues. I have now been informed that I should obtain a second opinion (not explained what Toyota means) about the problem, as the Toyota Technicians are unable to replace the issue. The Case Worker refused to answer about my question why no videos or photos were attached to the case either. So far, the caseworker has not requested any media files yet, so I am unsure how the caseworker or the technical department would be able to solve, or even investitage this.

What I noticed in the meantime, that there is generally always water in the trunk and it`s coming out at this place, not sure if this should be like that? The water comes from within the trunk and not from the Outside.

Also, there is a very rusty part in the trunk.

if anyone else with a Mk4 has or had the same issue? Please get in touch with me !

 

still chasing toyota,
they took reading of the paint thickness - came back to normal this was referred to the bodyshop - no response for weeks/month. Turned out the bodyshop went out of service?
now they are requesting pictures of the overall condition of the vehicle...
still, customer experience not really that great at all

 

Someone was supposed to come and take pictures, nobody visited or called me
The service manager is not in today... the person dealing and trying to help, could not say much and was not allowed to provide any information

Just 1 thing slipped off his lips, that there is a service bulletin out for years to check a specific part checked and replaced on the trunk....

He was not allowed to share the number or reference of this bulletin

Customer experience - another negative point

Waiting/ expecting call from the service manager tomorrow morning

 

so - after Toyota Northampton (UK) hasn`t responded to my email or Phone calls for over 2 weeks (although agreed) I finally got them on the phone...
Summary:
- they submitted a warranty case - got declided
- quoted me for repair work for a corroded part (as corrosion warranty is apparently only 3 years in uk) for over 1411£ - for replacing I am actually not sure?
- they are they it`s surface corrosion - but they assume the water ingress is caused by it (yes surface corrision let`s water through?)
- they are still unable to replicate the fault of water ingress
- if the repair would not solve the water ingress, they are unwilling to refund me any money for the repair