Just need to vent...

Update: She used the money from her insurance settlement on the Highlander and got a new Subaru Outback. And, no Toyota Corporate was no help at all...even though the theft is on video where you can, clearly, see the garage door being opened. (Only the Toyota folks can open/close the doors but the one who did it isn't on camera, which is a bummer.)
He is going to get a lawyer and sue the dealership for what it cost them to replace the Highlander, which was about $7,500.
Sad Toyota is willing to take such bad publicity for such a small amount of money...the video is being shared ALL over town on folks Facebook. (Probably also on TikTok but I don't have that app.)

 

Well I've learned the Toyota Corporate auto builders and their dealerships are two very different animals....which is sad.

I'm scared because I have to bring my wife's new Corolla into the SAME dealership that allowed the Highlander to be stolen because of a recall on the ECM module that controls the brakes! (Next Thursday)

I'm going to direct them to NOT leave the key fob in the vehicle when they bring it back to the bay but to put them directly in my hand.....idiots....

 

When I had the wire harness recall on my 2017 Prius, I drove 2 hours to my preferred dealer because I did not trust the work or judgement of my local dealer.
I hope your recall goes without incident.

 

I would've dragged the service-, dealership- managers and/or dealership owner out and taken pictures.
Tell them your giving me a rental car, because I've got someplace to be. Be back tomorrow afternoon to pick it up, or these pictures are going to corporate and local consumer affairs division.

 

Hopefully, they will be more mindful after that happened and has changed their procedures...

 

The dealerships are independent billionaire owners that are highly protected from lawsuits in most states.

 

Wow my Toyota dealer's mechanics SUCK! I got the oil changed in my Tundra a few months ago just so I could get their vehicle inspection and let me know what she needs for service.
They wrote up my front timing cover was leaky and needs replacement, $2,600. They asked me if I wanted them to start on it, nope.
So my local mechanic has had the truck for a few days (was going to do the reseal on the timing chain cover for me for about $1,000 plus $300 for parts.)
He called me, yesterday, and said the V-8 has ZERO oil leaks from any gaskets. What's leaking is power steering fluid. But he wasn't sure where (pump or hose or clamp). So he just cleaned it all up and put some dye into the power steering fluid. I'll bring it back in a few weeks to get the leak id'd and fixed.
Toyota prices are strange....a new Power Steering pump is $250 but the power steering hose assembly is $375. (That's for them all, not sure if you can break it up to just the one that's bad but it doesn't look like it.)
Sad when you can't even trust Toyota Mechanics anymore....imagine spending $2,600 just to find out you still have something leaking!

 

A number of years ago I bought a used (1985?) Camry. I had it in for a few minor dealer warranty things and one time, they just left the hood on the safety latch without closing it!

A few years later I had a real strange cold start issue. I happened upon a local mechanic who had been a Toyota mechanic.He had to replace a fairly expensive dealer part and the car then ran better than when I bought it. i suspect the dealer knew what was wrong and did not want to replace the part. That is one reason i only use my local dealer for test drives.