Is the Low Profile Roof Rack from Prius Overlanding worth it?

To start.. thank you for being a customer(still need to verify this) as you have no idea how much your support means especially in this day in age. That said, let’s clear a few things up here. First, if you actually placed an order, then let’s get to the bottom of it instead of making blanket claims. Have you reached out through the proper channels before jumping straight to calling something a scam?
Second, your claim about the website being 'gone' and emails bouncing back sounds a lot like misinformation being spread by certain individuals who have made it their mission to discredit me. You say the products look cool—maybe because they actually work and are made for people who understand the process behind small business operations, delays, and real supply chain issues.

That being said, if you genuinely placed an order and had an issue, let’s resolve it like adults instead of feeding into the false narrative that’s already being pushed by people with an agenda. Message me directly, and let’s sort this out properly.

Delayed orders doesn't mean scam... neither does delayed response to emails...

 

Or... maybe the mods and the community know there are trusted shops all over the country that buy and install my products. I mean, really, how does your argument even make sense?

Why would someone dedicate long hours to improving the Prius platform, engaging with the community, and working directly with customers, all while supposedly being 'shady'? The logic just doesn’t track.

That’s what’s been so odd about your comment—and others like it. Are we now saying anyone is a scammer just because someone says they are? Because if that’s the new standard, then literally anyone in this community could be accused next, and that’s a dangerous road to go down.

But hey, it’s the internet—that’s what people do to gain notoriety online. And it’s not just the Prius community, it’s everywhere. When people see an individual making a name for themselves, it’s like human nature kicks in—crabs in a barrel, tearing each other down instead of working together to climb out and create a better way of life.

In my head you are a pretty brillaint person, why hasnt your brain clicked to the thought of "who would gain from the demise of this guy?" then "Ohhhh his competition would". What happens next is you see those who have the most to say about me not have beem a customers and are almost mob/gang like from there energy discrediting one compnay and promoting or boosting up another. Heck, I bet you didnt even see the way MillerCat was accosted online after they released their "skid plate"... I really dont think you did, but.. there are MANY others who sees it like I do! These days they perfer not to speak positive or

 

This has happened MANY times and is only acknowledged after the stiffed customer calls out the company.

Then it's "if you actually placed an order", eg calling the customer a liar. Usually this "company" comes back with we were out of stock and therefore I had nothing to report.

The reality is 90 days of delays prevents a chargeback.

 

Ah yes, the classic assumption that any order delay over 90 days is some grand scheme to dodge chargebacks. Let me go ahead and clear up that made-up propaganda real quick.

KING Suspension, along with a majority of high-end aftermarket parts companies, regularly charge upfront and ship out months later—it’s common practice in the industry. This isn’t some unheard-of tactic; it’s how manufacturing and supply chains operate for specialized parts.

Now, onto this "MANY times" claim—according to internal data, that "MANY" represents roughly 25% of all orders. And while any delay is unfortunate, progress has been made to prevent issues that could leave customers feeling "stiffed." Instead of dwelling on negativity, my focus has been on ensuring that past complaints don’t have a way to repeat themselves. Since December 2025, we’ve been rolling out key operational improvements, and as of this week, the team is actively reviewing outstanding orders in our next internal huddle.

I also have to wonder if the commenter earlier was even charged—but regardless, we’ll work it out. In fact, we’re currently training and documenting best practices for the support and sales teams to ensure follow-through and resolution on tickets.

Look, I’ll be the first to admit—I wasn’t perfect, and I had a steep learning curve figuring out how to scale everything. But now I know better, and moving forward, I will never be reliant on a single manufacturer again. Plus, we’ve implemented a clearly defined QA process before anything even gets boxed—so this setup is built for success.

Unfortunately, some bad apples (who weren’t even customers) took it upon themselves to throw around the word "scam" to discredit my work. But hey, that’s all good—my response is right around the corner and it’s on the way to set the record straight. Meanwhile, it’s been hilarious watching people take the words of those completely removed from my operations and run with their wild assumptions.

Stay tuned.

 

*December 2024 not December 2025