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Fault Reporting, Hey Prius Team

Discussion in 'Prime Care, Maintenance and Troubleshooting' started by crewdog, May 3, 2017.

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  1. Lee Jay

    Lee Jay Senior Member

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    What you may be missing is that there's nothing wrong with "the damn thing". It may be a service problem with Toyota.
     
    #21 Lee Jay, May 3, 2017
  2. crewdog

    crewdog Acting Ensign Prius Prime

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    Thanks!

    I've always enjoyed visiting Canada; our last trip through Desolation Sound was fantastic.
     
    #22 crewdog, May 3, 2017
    Tideland Prius likes this.
  3. crewdog

    crewdog Acting Ensign Prius Prime

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    If I did that, I wouldn't see my Prime for several weeks at best.

    Sometimes the great Cogs of Justice need a little dab of grease, and sometime they need a cattle prod.
     
    #23 crewdog, May 3, 2017
  4. Tideland Prius

    Tideland Prius Moderator of the North
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    I've yet to discover the Sunshine Coast. It's on my list of places to visit soon.
     
    #24 Tideland Prius, May 4, 2017
  5. jburke313

    jburke313 Member

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    04215 are my last 5
     
    #25 jburke313, May 4, 2017
  6. Bob Comer

    Bob Comer Active Member

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    East coast in this case seems Southeast Toyota, and they really don't want to stock Primes, so they would definitely be my *prime* suspect.

    I sure hope this gets resolved before my Prime gets here.
     
    #26 Bob Comer, May 4, 2017
  7. Prodigyplace

    Prodigyplace 2025 Camry XLE FWD

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    As somebody stated in the other thread, it may be a vehicle ID problem.
    See Communication module inop | PriusChat
    IMHO that would make the most sense. A group of vehicle IDs got expired. The ID range may not align with serial number range though.
     
    #27 Prodigyplace, May 4, 2017
  8. Sam Spade

    Sam Spade Senior Member

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    My point exactly. They OWE you a fix and part of that is a loaner while it is being fixed.

    They HATE having one of their sell-able cars out on loan and that often speeds up the process quite a bit.
     
    #28 Sam Spade, May 4, 2017
  9. crewdog

    crewdog Acting Ensign Prius Prime

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    Just got a call back from Toyota Case Mgr, and it's going to take a few days to check all this out.

    But apparently the Tech Support Line is directly attached to Southeast Toyota Distributors, and apparently they are unable to support, and still do not sell, Primes.

    I now have a call into the dealer owner.
     
    #29 crewdog, May 4, 2017
    bwilson4web and Prodigyplace like this.
  10. Prodigyplace

    Prodigyplace 2025 Camry XLE FWD

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    Toyota should have required this privately owned distributor to carry or at least support the Prime, IMHO. Toyota controls the distributor licensing.
     
    #30 Prodigyplace, May 4, 2017
  11. crewdog

    crewdog Acting Ensign Prius Prime

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    Item next;

    Spoke to another dealer near me, and service manager says they are experienced in opening Tech Cases and working with Toyota Tech Line to diagnose problems.

    Bottom line seems to be that all dealer service departments are NOT created equal.

    Have conveyed experience that Badasset had to service manager, and they will take into account.
     
    #31 crewdog, May 4, 2017
  12. Shaun_Collins

    Shaun_Collins Junior Member

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    Do it via DOT / NTSB.

    LG-H918 ?
     
    #32 Shaun_Collins, May 4, 2017
  13. Jeff Cohen

    Jeff Cohen Junior Member

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    But apparently the Tech Support Line is directly attached to Southeast Toyota Distributors, and apparently they are unable to support, and still do not sell, Primes.

    So where did you buy your's as you list living in Georgia?
     
    #33 Jeff Cohen, May 4, 2017
  14. crewdog

    crewdog Acting Ensign Prius Prime

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    I bought from Marietta Toyota.

    However, I went ahead and made appt with Nalley Toyota of Roswell who took care of my Pip and assure me they have experience in opening new cases with Toyota Tech and working with California HQ on resolving quirky issues. I've informed them of Badasset's experience also.

    Dropping off car tomorrow, will advise.
     
    #34 crewdog, May 4, 2017
  15. Prodigyplace

    Prodigyplace 2025 Camry XLE FWD

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    Check the other thread for an update by badasset.
     
    #35 Prodigyplace, May 4, 2017
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