Dealer Fee

My dad bought a Silver IV w/ NAV a couple days ago at a Toyota dealer in Redlands, CA (first one off their lot). They were getting MSRP + floor mats. What wasn't on the sticker was the "required" (or strong-armed) $595 installed 3rd party alarm they stuck him with. He said he didn't really want it but they managed to get it into the deal anyway. They also lowballed his Black '06 Prius pkg 2 by at least $1000. They caved on the prepaid maint and warranty pricing, but by then they had made quite a bit of $$. Funny thing is he felt like it was a decent deal and that he was treated well.

Some things that were on the car that mislead him as well were advertising blurbs for lane keep assist and adaptive cruise control (on a Prius IV which isn't a possible combo).

I tried to get him to talk them of the 3rd party alarm and into a VIP3200 system instead (he wanted an alarm of some sort) if they'd swap ($395 vs. $595). Alas they threw some BS line about not being able to do the VIP system except at "factory" (BS, the install is straight-forward and uses an in-line harness or two). The dealer had him return the next day for the install and it took them several hours to figure out the car as the "wiring was reversed" from the previous models. He now sadly has a "honk honk" with his "beep beep" when locking and unlocking the cars This dealer also tried to convince him he didn't have any sort of keyless entry on this car (which had 3 door SKS).

Now I'm not sure if some of this is just lack of product education on their part or if they were truly using misguidance to upsell.

He seems otherwise happy w/ the car and the deal.

Lessons to be learned: Beware of nasty tactics like this and do your research before walking in the door. Most dealers at this stage will not know much about the car and the less than honest ones will say whatever it takes you get you to sign the dotted line.