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Cold weather cruise control and unexpected engine ON

Discussion in 'Prime Main Forum (2017-2022)' started by bwilson4web, Dec 11, 2017.

  1. Lee Jay

    Lee Jay Senior Member

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    Okay, John, listen to this.

    The other day, I left the car outside in 56°F weather in intermittent sun. When I got in, the interior was about 70°F. I was at 100% charge and accelerated to leave work. When I got to the end of the driveway, I accelerated to highway speed, descended a hill and right at the bottom of the hill as the hill was transitioning from down to up, I set the cruise control. The battery was at 96% by then. The engine started *instantly* while I was watching. I felt it also. I've done the same thing hundreds of times without setting the cruise and the engine never started. I've done is more than a dozen times in the same place with the battery below 95% and the engine never started.

    That is not a cold condition. It was not regenerating or motoring when I set it. It has never started outside the 96%-99% window and it has never started without cruise, in the exact same place. I've been in that same place after a 15°F all-day cold soak and a 90°F in-the-sun hot soak and the engine never started, all with battery below 95% or at the same level and without setting cruise.
     
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  2. john1701a

    john1701a Prius Guru

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    No... because you refuse to step back to look at the bigger picture. You are forcing an old paradigm to address a new problem. Continuous improvement means trying new things. If you find something can work better, you suggest the improvement. Absolutely insisting something is wrong, rather than acknowledging process, is a recipe for failure.

    Notice the forest, not just the tree directly in front of you. Don't get so hung up on detail that you forget about goals. Big picture is vital. This is why Toyota takes the phased approach, upgrading when the situation best fits, rather than trying to deliver it all at once.
     
  3. Lee Jay

    Lee Jay Senior Member

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    Read what I wrote. This ICE activation makes absolutely no sense. It doesn't protect for temperature, regeneration, over-charge, high-throttle, or anything else. At the very same location I can go from max regeneration to floored without activating the ICE but activating cruise while coasting does activate the ICE. Explain that.
     
  4. john1701a

    john1701a Prius Guru

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    I already did.

    Refusing to accept the upgrade process is your loss.
     
  5. Lee Jay

    Lee Jay Senior Member

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    No, you did not. You said:

    None of these situations apply to this particular ICE engagement, which is a clear bug.
     
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  6. Prodigyplace

    Prodigyplace 2025 Camry XLE FWD

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    The upgrade process involves improving which also involves resolving any issues.
     
  7. JamesBurke

    JamesBurke Senior Member

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    In a software based system if the problem can be "fixed" by restart/reboot/refresh it's a bug. Since this ICE starting issue can be worked around by doing just that with an on off on sequence and then having full use of EV and DRCC, protecting the battery is not really applicable. So far the problem seems to me to be a data communication fault while in plugin charge configuration. (Lengthy discussion of CAN transceivers and issues with their sleep, standby, and pseudo off modes anyone?).

    Have you guys tried substituting acc for the initial on in the on off on routine? While plugged in and unplugged? Acc wakes up different subsystems. Maybe one that is "sleeping" on the job.

    How about regening to 96%+ followed by the needed cold soak to separate the act of charging from battery state? Hard to do in the moleskin mountains of AL and Mi I know just a thought.

    Hard to sell someone on a plugin/EV with advanced($$) options like DRCC or Entune if they don't work together well or at all.
     
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  8. john1701a

    john1701a Prius Guru

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    What problem?

    There is a scenario being overlooked still... hence the request to step back to consider the bigger picture.

    This happens every Fall, quite predictable & routine. There's a cold, hard rain falling. You want to both warm yourself and clear the windows. With full manual control, you make due with the heat-pump just blowing warm air. Switching to semi-auto (cruise with radar), you hand over some control to the system. It chooses to use the heat-pump for defogging the window, which requires cooled air. That means the heat must come from the engine via the heater-core with coolant.

    In other words, the posts here are far too limited in scope. The vague nature and generalizations aren't taking all scenarios into account.

    Put another way, the engine coming on is the fix.
     
  9. bwilson4web

    bwilson4web BMW i3 and Model 3

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    A trouble ticket is just a communication. If Toyota, reports 'This is not a problem,' fine. Ordinarily I would do a TIS search which even @Prius Team might volunteer.

    The report/question has been asked and whatever comes back will be the Toyota reply. Remembering the Gen-3 "brake pause" problem, Toyota may already be working on a fix. Or as suggested, dynamic cruise control may be working exactly as planned but not documented. The ball is in Toyota's court and I don't need to spend any more time beyond volunteering to replicate the problem as a service call.

    User @priuscatprimeguy has already tried to report it via a service call. Now he has a better protocol to show the service manager the exact symptom. If Toyota asks, I'll put one in too. In fact, anyone can replicate the protocol and put in a service call. We all know how to do it.

    I have no plans to send Toyota a complaint about the 'engine ON' events on hill climbing or descents. I've been able to replicated it independent of dynamic cruise control and SOC. A secondary reason is this is consistent with battery protection behavior and though not well documented, it matches my expectations.

    Let's just let the system work. The ball is in Toyota's court.

    Bob Wilson
     
    #69 bwilson4web, Jan 13, 2018
    Last edited: Jan 13, 2018
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  10. Lee Jay

    Lee Jay Senior Member

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    So how does this apply to my scenario, 56°F, 70°F inside the car, HVAC turned off.
     
  11. bwilson4web

    bwilson4web BMW i3 and Model 3

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    Once is not enough. It needs to be a reproducible problem with a well defined protocol. Otherwise, it could be 'a cosmic ray'.

    Bob Wilson
     
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  12. Lee Jay

    Lee Jay Senior Member

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    No, it can never be truly reproducible because environmental conditions are never identical. So it has to be a statistically significant problem.
     
    #72 Lee Jay, Jan 13, 2018
    Last edited: Jan 13, 2018
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  13. ct89

    ct89 Active Member

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    At best this discussion involves a way that Toyota might be able to further optimize the behavior of the vehicle.

    It is clearly not a safety problem and I've seen no argument for why Toyota would regard this as something that is broken or must be addressed in the currently "working" vehicles. It might get as far as qualifying as unexpected operation and maybe it could get recorded somewhere as an opportunity for a future improvement but everything here indicates this is 100% benign.

    I applaud @bwilson4web for taking the time to capture the scenario and report it to Toyota. Hopefully they too appreciate the input and look at it in a future version of software but in all my years of product development I can't imagine a scenario where it would make sense to change something like this in a fully functional product that has undergone extensive testing and qualification. The opportunity for unintended consequences hugely outweighs any possible benefit and any product manager who suggested modifying existing vehicles would likely be fired long before it reached the second level of decision making.

    Maybe if you see this improvement in a 2019 or 2020 prime, @bwilson4web can take comfort that his effort made a difference.
     
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  14. bwilson4web

    bwilson4web BMW i3 and Model 3

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    FYI, fixed speed, cruise control does it too. I have the video.

    Understand I don’t really care if some want to call it a suggestion or when it ‘picks my pocket’, a problem. "What we have here is failure to communicate.”

    If someone wants to call it a ‘suggestion ‘, then get off your high horse and send your letter or a postcard or an email. Vote with your fingers or pocket change. Vote with action or realize ‘all hat and no cattle’ is too common.

    Bob Wilson
     
    #74 bwilson4web, Jan 14, 2018
    Last edited: Jan 15, 2018
  15. Lee Jay

    Lee Jay Senior Member

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    I had an unexpected engine on this morning, but it shouldn't have been as it was 6°F. However, this led me to do a test.

    I let the engine run through warmup with the heat on very high (72°F, no Eco, no S-Flow). This warmed the car up very quickly to a high temperature. Then I turned on the seat heater and the steering wheel heater and pressed "Off" on the HVAC controls. The engine stopped *instantly*, and never came on again.
     
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  16. bwilson4web

    bwilson4web BMW i3 and Model 3

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    I got my reply e-mail:

    Thank you for contacting Toyota.

    Below is a summary of your most recent email message received and our response.

    We appreciate the continued opportunity to be of service to you.


    Subject
    Dynamic Cruise Control Problem

    Discussion Thread
    Response Via Email (Aaron J.) 01/17/2018 12:22 PM
    Dear Mr. Wilson,
    Thank you for contacting Toyota Motor Sales, U.S.A., Inc.

    We apologize for your concerns involving dynamic cruise control in cold weather conditions.

    We appreciate your feedback, as genuine consumer insight serves as a primary and rich resource regarding our product quality and customer expectations.

    Toyota researches the market in advance in effort to place the highest quality vehicles possible on the road. We do so through conducting interviews, issuing surveys, and maintaining focus groups, among other actions. However, there is no better source than a vehicle owner who takes time to share valid insight.

    Toyota respects your opinions on the matter, and we have documented your comments at our National Headquarters, where they remain available for review from the appropriate departments. It is through feedback such as yours we are able to monitor and improve upon the quality of our products and services.

    Your email has been documented at our National Headquarters. If we can be of further assistance, please feel free to contact us.

    Sincerely,

    Aaron J.
    Toyota Customer Experience Center
    Customer By Web Form (Robert Wilson) 01/13/2018 05:47 AM
    This letter describes a Prius Prime defect with dynamic cruise control in cold weather. Three Prime owners in the Priuschat forum replicated it. By forcing the engine to run while in EV mode (see second page,) the car suffers from significantly lower, winter mileage.

    Cold soaking the Prime in temperature ranges of 14-50F (-10 to 10C) with battery SOC 96-100% at speeds of +41 mph, and then setting dynamic cruise control causes the engine to come on and run a warm-up cycle. At lower, freezing temperatures, the Prime becomes more sensitive with lower SOC and speeds.

    This defect defeats EV mode resulting in poor mileage in cold weather. If we drive without dynamic cruise control, the engine stays off and the car remains in EV mode. By the way, this is not “front defrost” which is documented.

    Please pass this note to the appropriate engineering or quality teams. If you need a report escalated from a Toyota Service Center, let me know and I will collaborate with the local dealer to open a service center ticket. However, cold enough weather can be rare in Dixie. Toyota dealers in colder, northern climates could easily replicate this problem with their inventory.

    Toyota can not fix what they don't know about and this fully meets my expectations. Hopefully they are already working the problem. Notice there is no commitment to fix it and I am OK with this.

    Bob Wilson
     
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  17. Lee Jay

    Lee Jay Senior Member

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    More information.

    Yesterday, car sat in the sun all day, full charge, but had to drive around the site a bit before I left. Got to the spot at the bottom of the hill at 91%. Hit cruise and engine started instantly.

    So today, same temp, sun all day again, 100% charge, 97% at the bottom of the hill but I didn't set cruise until I was climbing the next hill, which is about 5 seconds after the other ones. Cruise didn't cause the ICE to start.

    Maybe it only happens at near-coast?
     
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