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Charging issue

Discussion in 'Gen 1 Prius Plug-in 2012-2015' started by bractar, Apr 2, 2017.

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  1. bisco

    bisco cookie crumbler

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    i completely understand. i would not be happy with toyota either, $900. is ridicules these days.
    you may want to contact evse upgrade to see if they can fix it. alternatively, i would accept paprius offer, that's a great deal, and as you now know, a new cable isn't necessarily better than a used one.
     
    #21 bisco, Apr 11, 2017
    KCobby and PA Prius like this.
  2. giora

    giora Senior Member

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    I am using a Leaf EVSE (i.e. cable) everyday for over 3.5 years now, works perfectly.
     
    #22 giora, Apr 17, 2017
  3. bractar

    bractar Junior Member

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    Thanks, it's good to know there's a cheapest alternative solution.
    I sent a letter to Toyota, let's see what kind of answer I'll get.
    I'll update this post once I get an answer.
     
    #23 bractar, Apr 17, 2017
  4. jerrymildred

    jerrymildred Senior Member

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    Please do let us know. They need to stand behind their customers better than what you've seen so far. A cable that new should not fail unless it's been mistreated. I saw my wife put the empty trash can on part of my cable today when she brought the can in from the curb. (The trash can sits under the outlet.) I informed her what a replacement costs and she about swallowed her tongue!
     
    #24 jerrymildred, Apr 17, 2017
    N.J.PRIUS likes this.
  5. Andyprius1

    Andyprius1 Senior Member

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    #25 Andyprius1, Apr 29, 2017
  6. Andyprius1

    Andyprius1 Senior Member

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    Why don't you take both ends apart and check continuity of each wire with a $5.00 multimeter? A very source for another cable would be your local junk yard, call up several.
     
    #26 Andyprius1, Apr 29, 2017
  7. giora

    giora Senior Member

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    There is a relay in between both ends which only closes after plugging-in, switching power on and reaching consent between the EVSE and the on-board charger.
     
    #27 giora, Apr 30, 2017
    Last edited: Apr 30, 2017
    Andyprius1 likes this.
  8. Andyprius1

    Andyprius1 Senior Member

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    I only mention this as he could have a simple open.
     
    #28 Andyprius1, Apr 30, 2017
  9. bractar

    bractar Junior Member

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    Here's the final update... finally :)

    Back in April, I sent a letter to Toyota about the issue with the defective cable. They replied by letter saying that they couldn't reach me. Weird...
    So I call them, and get redirected to someone more important who was very helpful. He contacted the dealership and setup an appointment.
    I go to the appointment were they re-test the cable and order a new one... for free!
    Then I just have to wait for a call. Still nothing by the end of May, I call Toyota again who didn't have any status. So I call the dealership who redirect me to another service who can't answer... I decide to go directly. I tell the same guy that I'm here to pickup the charging cable... he didn't order it and asked me to come back 2 weeks later.
    End of June, I go back and they finally had it.

    4 months to get a replacement cable. Most of the trouble came from the lazy and incompetent people at the dealership.
     
    #29 bractar, Jul 13, 2017
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  10. jerrymildred

    jerrymildred Senior Member

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    Thanks for the update. Glad you finally got it. WOW! I think I'd try to complain to the owner or at least the general manager.
     
    #30 jerrymildred, Jul 13, 2017
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  11. bisco

    bisco cookie crumbler

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    ridiculous, glad you're whole again!(y)
     
    #31 bisco, Jul 13, 2017
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  12. 3PriusMike

    3PriusMike Prius owner since 2000, Tesla M3 2018

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    Glad this worked out OK.

    Note that you can install a 240v L2 charger for less than the cost of the 120V one that Toyota sells.

    Mike
     
    #32 3PriusMike, Jul 17, 2017
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  13. Andyprius1

    Andyprius1 Senior Member

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    Incompetent is right.
     
    #33 Andyprius1, Jul 20, 2017
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