30,000 mile maintence

tumbleweed · Nov 4, 2010

There is a DIY for gen3 transaxle fluid change in post 35 of this thread: http://priuschat.com/forums/gen-iii...ng/72896-diy-transmission-fluid-change-4.html

This is the fluid analysis thread: http://priuschat.com/forums/gen-iii...vw30-transmission-oil-analysis.html#linkbacks

Ct. Ken V · Nov 5, 2010

all,

I thought the 2010 Prius was being sold with 2 years &/or xx,000 miles (don't remember the amount) of free service (the Toyota Cares program). Was that for all Toyota models or everything other than the Prius? Shouldn't drpoehls' Prius be covered under that, & if so, why was he charged $460??

As far as his non-functioning power port that failed after his first oil change, that & the broken fuse box cover (that the dealer broke?) should be covered under warranty (since the fuse replacement didn't fix the failure). I would seriously look for another dealer to do his service if I were him.

Ken (in Bolton,Ct)

ETC(SS) · Nov 6, 2010

There really IS nothing new under the sun.

You can cut-copy-paste this entire thread, replacing the word "Prius" with ____ on any automotive or motorcycle forum out there.

Obviously All dealers are not scumbags, just like all customers are not idiots...but sometimes the two do meet!

Angie Singer · Feb 15, 2023

Ct. Ken V said: ↑

Hey, drpoehls,

I see you registered here a little over a year ago, so I would have thought you may have seen postings about how others have been ripped off when just asking for a "xx,000 mile service" instead of presenting the scheduled maintenance booklet & demanding the dealer stick to doing only the items specified in it. But then you have only made 5 posts in the time since you registered, so maybe you haven't spent much time on here (I bet you will spend more time now though).

I agree with others here that the cost for the 30,000 mile "scheduled service" (from the booklet) should be around $100. I do my own filters only when needed (the dealer has a coupon special price of $69.95 for the cabin air filter) because with the filter price of around $20, I'm not going to pay them $50 to change it when it only takes a few minutes. They should be able to change it in 6 minutes (unless there is a lot of junk in the glove that needs to be unpacked & repacked), so if they can do that on 10 cars in one hour, they'd be able to make $500/hr in labor charges (see what a ripoff they can do that way?).

Before I take my Prius in for service I check & replace my own filters (if necessary) & look at the booklet to see what's required. I then go in & tell the dealer to do ONLY what's in the booklet & to leave the filters alone & they then give me a written estimate for the specified work (nothing extra can be done without them coming to me or calling first). Every one of the 5,000 mile services up through the 25,000 mile one only cost me about $35. I think I paid about $54 for the 30,000 mile one (don't remember now why it was more). I know their call center tries to pad the bill when you make the appointment through them by inserting fuel injector cleaning at every 15,000 miles (NEVER let them do that or you will start to have problems) & other service items that can't be done on a Prius. I only deal directly with the service writers at the dealership & have their individual extension numbers & they are in total agreement with the scheduled maintenance booklet & don't try to add any extras like the call center does.

Since you have a 2010 (mine is a 2005) that only needs the oil changed every 10,000 miles, what did you pay for your 10,000 mile & 20,000 mile services? I bet it was around $200 or more from that same dealer of yours. Please find another dealer and/or be more proactive in the future & your maintenance won't cost as much. It only takes one time to be stung as you just were. Maybe you can go back to the dealer & complain to them about the cost (& have them itemize each thing done & its individual cost). They shouldn't charge for visual inspections (unless they have to remove parts to be able to see) & question anything that doesn't seem like it can be done on your Prius, then threaten them that you will report them to the dealer's & repairer's division of the DMV. They may then give you a partial refund or a credit towards your next service (if you still want to see them again) & make sure you see it go into their computer or have them give you something in writing.

Sorry you got burned so badly, but keep us posted of any favorable results, & definitely shop around for another dealer if they won't do anything to make things better in regards to your most recent visit or if they don't sound receptive/willing to work with you on your future visit(s).

Ken (in Bolton,Ct)
Click to expand...

Regarding oil changes, I have a 2008 second gen Prius which is now over 200,000 thank god. It would never have made it that far if I hadn't done repeated oil changes at 3,000 using strictly synthetic oil and only gassing up with premium gas. Catalytic converters go bad on that second gen one and thankfully right before mine went out totally someone was in my neighborhood and stole it LOL so instead of costing me $10,000 it only cost me $500 for the deductible. Now that I'm over 200k I need to find out who knows what maintenance will cause other things to remain in good shape for the next 100k. Please reply if anybody knows

30,000 mile maintence

tumbleweed Senior Member

Ct. Ken V Active Member

ETC(SS) The OTHER One Percenter.....

Angie Singer Junior Member

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30,000 mile maintence

tumbleweed Senior Member

Ct. Ken V Active Member

ETC(SS) The OTHER One Percenter.....

Angie Singer Junior Member