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11.6 screen remains black after car is on (maybe cold weather related)

Discussion in 'Prime Audio, Electronics, and Infotainment' started by luiset83, Dec 27, 2017.

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  1. Tideland Prius

    Tideland Prius Moderator of the North
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    Hmm, this means it's not the screen issue but a software issue. That gives hope that perhaps a future software update can resolve this issue.

    I would report it (just so that Toyota has a record of it) and just mention that it's not readily/easily reproducible.
     
    #21 Tideland Prius, Feb 12, 2018
    luiset83 likes this.
  2. ct89

    ct89 Active Member

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    Something is clearly not working correctly...Whether it is software or hardware isn't clear...Yes, the physical screen appears OK when displaying the camera but any number of other things could be impacting the normal usage and you really need to get Toyota to fix it.

    Even if it is temperature related, it is not working the way it should and needs to be fixed.
     
    #22 ct89, Feb 12, 2018
  3. luiset83

    luiset83 Member

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    It actually happened again this morning, although I didn't capture it on video this time. I did drive the car for about 15 minutes without rebooting to see if the condition went away and engaged/disengaged the rear camera view but couldn't the normal screen to come back on its own until a restart once again.

    It was not cold today, however, at least 50 F. For now I sent an e-mail w/ details and the video to Toyota Customer Care, at least that way maybe they can forward it to the relevant engineering team (maybe).

    Toyota reference #180221-000319
     
    #23 luiset83, Feb 21, 2018
  4. luiset83

    luiset83 Member

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    I did not try that... I had seen the steps for going to service mode a while back, but forgot them, so didn't try it. If it happens again I'll remember that though, simple enough to try.
     
    #24 luiset83, Feb 21, 2018
  5. AfRoDaN

    AfRoDaN New Member

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    I had that exact same problem with my prius prime. I finally took it to the dealership with a video I took of the screen going black (I had to record my cars boot up for about 2 weeks). I left my car over night and they told me that Toyota told them to replace the unit. I've had it replaced for about a month now and haven't had any issues. Hopefully that fixed the problem.
     
    #25 AfRoDaN, Mar 27, 2018
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  6. luiset83

    luiset83 Member

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    It's happened maybe once or twice more, but never when I'm close enough to the dealership to drive it there. Rebooting the screen (holding Audio button down for 2 seconds) does work to fix the issue when it happens. I'll mention it when I go in for the 10k service and see if they do anything about it.
     
    #26 luiset83, Apr 15, 2018
  7. mercat68

    mercat68 Active Member

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    The blank screen problem has afflicted my car. It happened after pulling up to the house. Neither restarting the car nor holding the audio button for a screen reboot is working. I’m not sure if there’s a connection, but before turning off the car, I (for unrelated reasons) reset the navigation settings to factory default (the last menu item, I believe, on the settings/navigation main menu). Is audio on/off button reset the only way to reset the screen? Or, is there some sort of physical reset method (e.g., paper clip in a hole)?
     
    #27 mercat68, Apr 19, 2018
  8. mercat68

    mercat68 Active Member

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    Following up my own post. I took the car to the dealer today, and they diagnosed the problem as the "radio" going bad (by which, I assume, they mean the entire head unit). So, they have a new MFD on order and will replace it in a week or so. Effin' electronics...
     
    #28 mercat68, Apr 20, 2018
    benagi and Tideland Prius like this.
  9. DavidA

    DavidA Prius owner since July 2009

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    This all makes me think I should have finally popped for the extended warranty option.
     
    #29 DavidA, Apr 21, 2018
  10. mercat68

    mercat68 Active Member

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    Just to update, the screen returned today entirely on its own, radio and all. I'm still planning to take the replacement unit. But the behavior's baffling - seems a software issue would be either on or off, right? So guessing this is a hardware issue?
     
    #30 mercat68, Apr 23, 2018
  11. Tideland Prius

    Tideland Prius Moderator of the North
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    Probably, especially if the soft reboot doesn't work (and I think that's just for software).
     
    #31 Tideland Prius, Apr 23, 2018
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  12. luiset83

    luiset83 Member

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    It hasn't happened ever since the cold weather is gone here, so I think extreme cold is the trigger... maybe the excessive heat will trigger it as well... hasn't happened yet. On my old '04, the MFD developed a loose connection that caused the controls to not respond. Possible it's a similar issue in the 11" radio unit.
     
    #32 luiset83, Jun 18, 2018
  13. luiset83

    luiset83 Member

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    Since my last post, it happened a few more times over the last few months. It happened again this morning and I took it in to the local dealer, and they installed software version R10A5530. I did not see the updated TSB, but this has been out since January 11, 2018 as per the post here. My previous software version that was installed in July 2017 was R10A5500.

    The shop foreman mentioned in the notes that this was one of the issues that the update should solve.
     
    #33 luiset83, Nov 5, 2018
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