Cracked Trunk Trim Piece - Not Warranty Covered?

Discussion in 'Gen 5 Prius Main Forum' started by Poseidon, Dec 5, 2023.

  1. daisy555

    daisy555 Senior Member

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    Great news! Wonder if Toyota has actually resolved the issue. I guess we will find out eventually.
     
  2. Paul Gregory

    Paul Gregory Active Member

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    Sounds to me like the number of warranty claims finally hit the critical mass.
    I don't believe they would be stupid enough to replace it with the same flimsy part.
    I mean it looks like the plastic you'd use to pack fruit.
     
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  3. John M. 24

    John M. 24 New Member

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    I have the same issue with the rear cracked trim. Just happened last week. I have an appointment with the dealership next week for the rear door recall and the cracked trim issue. I'll post what their response is. 2023 prius 3.jpg 2023 prius 2.jpg 2023 prius 1.jpg
     
  4. daisy555

    daisy555 Senior Member

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    I guess we should all hope this piece cracks before the warranty is up. Hopefully Toyota will address this design/manufacturing flaw soon.
     
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  5. Mendel Leisk

    Mendel Leisk Witness Leader

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    Their track record is more like Delay, Deny, Defend. Issue after issue they show their colours.
     
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  6. Paul Gregory

    Paul Gregory Active Member

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    I had the exact same issue with mine. I told the dealer about it, and they agreed to replace it under warranty.
     
  7. Mendel Leisk

    Mendel Leisk Witness Leader

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    Did they use the term “warranty”? That’d be big news.
     
  8. Paul Gregory

    Paul Gregory Active Member

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    I didn't pay that much attention, because I don't care what they called it, as long as it got replaced.
    They called today to say that the Prius emblem is in. I don't car so much about that as the free car wash.
     
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  9. Mendel Leisk

    Mendel Leisk Witness Leader

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    If the paperwork says something about TSB, warranty or whatever, it'd be good to post here.
     
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  10. Paul Gregory

    Paul Gregory Active Member

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    Now I wish they'd do something about my faulty door lock. But it never happens when I am there.