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We own a 2004 Prius we bought from Clair Toyota in West Roxbury, MA. Ever since they've changed to Prime, the service has been less than stellar....
I own an '04, and it just happened to us. We called Toyota Customer Service, and it was repaired as a one-time Goodwill repair.
I just joined this forum this morning after finding this via a Google search of the headlight drama. THANK YOU for the steps on getting this...