Is the Low Profile Roof Rack from Prius Overlanding worth it?

To start.. thank you for being a customer(still need to verify this) as you have no idea how much your support means especially in this day in age. That said, let’s clear a few things up here. First, if you actually placed an order, then let’s get to the bottom of it instead of making blanket claims. Have you reached out through the proper channels before jumping straight to calling something a scam?
Second, your claim about the website being 'gone' and emails bouncing back sounds a lot like misinformation being spread by certain individuals who have made it their mission to discredit me. You say the products look cool—maybe because they actually work and are made for people who understand the process behind small business operations, delays, and real supply chain issues.

That being said, if you genuinely placed an order and had an issue, let’s resolve it like adults instead of feeding into the false narrative that’s already being pushed by people with an agenda. Message me directly, and let’s sort this out properly.

Delayed orders doesn't mean scam... neither does delayed response to emails...

 

Or... maybe the mods and the community know there are trusted shops all over the country that buy and install my products. I mean, really, how does your argument even make sense?

Why would someone dedicate long hours to improving the Prius platform, engaging with the community, and working directly with customers, all while supposedly being 'shady'? The logic just doesn’t track.

That’s what’s been so odd about your comment—and others like it. Are we now saying anyone is a scammer just because someone says they are? Because if that’s the new standard, then literally anyone in this community could be accused next, and that’s a dangerous road to go down.

But hey, it’s the internet—that’s what people do to gain notoriety online. And it’s not just the Prius community, it’s everywhere. When people see an individual making a name for themselves, it’s like human nature kicks in—crabs in a barrel, tearing each other down instead of working together to climb out and create a better way of life.

In my head you are a pretty brillaint person, why hasnt your brain clicked to the thought of "who would gain from the demise of this guy?" then "Ohhhh his competition would". What happens next is you see those who have the most to say about me not have beem a customers and are almost mob/gang like from there energy discrediting one compnay and promoting or boosting up another. Heck, I bet you didnt even see the way MillerCat was accosted online after they released their "skid plate"... I really dont think you did, but.. there are MANY others who sees it like I do! These days they perfer not to speak positive or

 

This has happened MANY times and is only acknowledged after the stiffed customer calls out the company.

Then it's "if you actually placed an order", eg calling the customer a liar. Usually this "company" comes back with we were out of stock and therefore I had nothing to report.

The reality is 90 days of delays prevents a chargeback.

 

Ah yes, the classic assumption that any order delay over 90 days is some grand scheme to dodge chargebacks. Let me go ahead and clear up that made-up propaganda real quick.

KING Suspension, along with a majority of high-end aftermarket parts companies, regularly charge upfront and ship out months later—it’s common practice in the industry. This isn’t some unheard-of tactic; it’s how manufacturing and supply chains operate for specialized parts.

Now, onto this "MANY times" claim—according to internal data, that "MANY" represents roughly 25% of all orders. And while any delay is unfortunate, progress has been made to prevent issues that could leave customers feeling "stiffed." Instead of dwelling on negativity, my focus has been on ensuring that past complaints don’t have a way to repeat themselves. Since December 2025, we’ve been rolling out key operational improvements, and as of this week, the team is actively reviewing outstanding orders in our next internal huddle.

I also have to wonder if the commenter earlier was even charged—but regardless, we’ll work it out. In fact, we’re currently training and documenting best practices for the support and sales teams to ensure follow-through and resolution on tickets.

Look, I’ll be the first to admit—I wasn’t perfect, and I had a steep learning curve figuring out how to scale everything. But now I know better, and moving forward, I will never be reliant on a single manufacturer again. Plus, we’ve implemented a clearly defined QA process before anything even gets boxed—so this setup is built for success.

Unfortunately, some bad apples (who weren’t even customers) took it upon themselves to throw around the word "scam" to discredit my work. But hey, that’s all good—my response is right around the corner and it’s on the way to set the record straight. Meanwhile, it’s been hilarious watching people take the words of those completely removed from my operations and run with their wild assumptions.

Stay tuned.

 

*December 2024 not December 2025

 

Dude. I gave you an order# and told you your email addresses bounce, and your website disappeared (although, today I see it is back) and phone calls did not get returned. I'm not sure what other "proper channels" you'd like me to use and what else I should conclude after waiting for 3 months with no communication and no product. And please don't say, "if you actually placed an order". I gave you the order# and the date of the order.

The amount was $84.19. Just check your bank account on that date and you should see the deposit.

 

And by the way, i would have never complained here if you had responded to any of my emails or phone calls and told me you had a problem and asked if a I could wait a little longer. I would have given you the benefit of the doubt. But many people are experiencing the same thing, so...

And if I get my product or a refund, I will be the first one to respond here and say you fixed my issue. Otherwise, please don't keep throwing words around.

 

Your experience is common with this guy.

 

Any peer reviewed studies or technical manuals that back up that claim? Even if true, what's the total safe payload weight the regenerative braking components are good for and is THAT published? Some of the claims on this website are just hilariously stupid.

 

first off, I want to clarify something—your response here was actually to a comment I made to someone else, not to you specifically. When I responded to RJ, I wasn’t directing that statement at you, and I hope that clears up any misunderstanding. I get that you’re frustrated, and I respect that, but I wanted to make sure we’re on the same page about how that conversation unfolded.

Now, regarding your concerns, I completely understand why you spoke up, and I can see that you only did so because others were sharing similar experiences. That makes sense. But what I don’t think people fully grasp is the sheer amount of inbound messages, emails, and inquiries I get from people wanting the same things I’ve built for my own car. It took me time to figure out how to manage all of it, and honestly, it was overwhelming. All I can do is acknowledge that and apologize for not being able to respond to everything as quickly as I should have.

On my end, I would much rather send the product out than deal with refunds—plain and simple. But refunding through the original payment method has been difficult, particularly for older orders and some newer ones. A major issue is that I might not even have access to the merchant account the payment was processed through anymore. And to make matters worse, after applying for a new merchant account, I was initially approved, but within hours of them sending me the documentation, I was denied because of the misinformation being spread online about me. Even after showing them proof of how people were deliberately trying to discredit me, they still refused to approve the account. I have one now, but the damage was done. It’s wild how much impact false words can have—or maybe that’s the goal for some people.

That said, I appreciate your response here. From what I see, it doesn’t sound like you’re asking for a refund—it sounds like you still want the product, which is perfect because I’m actively rolling out backordered items week by week. Once my new hire is fully trained in handling email communications, any messages you’ve sent that are sitting in our inbox will get a response. My goal is to have everything fully addressed before the end of the month with my new hire in place.

I truly appreciate your patience—it means a lot, and I hope we can get this resolved to your satisfaction soon.

 

Indeed, the question is interesting.

What weight allows for safe use of regenerative braking?

Do you know the answer?