Won't receive new text messages

Hi! I have a 2017 Prius 2 and am having trouble with the receipt of SMS messages since I got a new phone last week. I used to have a basic LG Virgin Mobile phone - no problems pairing it with the car via bluetooth and I could make/receive calls, play music, and I'd get an alert when I got an SMS message and the car would read the message to me, which was really handy.

I got a basic LG MetroPCS phone last week - no problems pairing it via bluetooth and I can make/receive calls and play music, but the SMS function is giving me trouble. I've received about 10 messages while driving and only once did I get the pop up notification and ability to read the message. The other messages come to my phone, but don't come to the car via bluetooth. Did some trouble shooting and still can't figure this out. My contacts are there, I can send a text by using voice command, the options to show SMS pop-up, etc are turned on. When I load the message list, the new messages don't show. Since I did get one message successfully, and haven't changed any settings, I'm a little stymied as to what the problem may be. Does anyone have any ideas?

I really do like that functionality and would like to be able to use it.

 

That's a good question. My old phone was an LG Stylo 2 and shows Bluetooth version 4.1 and the following supported profiles: Headset, hands-free, object push, advanced audio distribution, audio/video remote control, human interface device, generic audio/video distribution, generic object, serial port, message access, personal area networking, health device, and phone book access.

The new one is an LG Stylo 3 and shows Bluetooth version 4.2 and the following supported profiles: A2DP, AVRCP, HFP, HID, HSP, OPP, PBAP.

Since the LG website lists the supported profiles completely differently, I'm not sure how to compare. Is it possible that it would only work intermittently? The fact that I got one message successfully is what is making it hard for me to figure out because it tells me it isn't completely 100% incompatible. Maybe just 98% incompatible on this feature.

 

Hello!
Android 7.0 on MetroPCS. I get texts on the phone just fine, the car just doesn't seem to see that I get them. I have the Bluetooth setup for the Prius on my phone configured to allow message access and, like I said, one message did come through the car, but just the one.

 

Thanks for the suggestion! I did remove the old phone when I set up the new phone, so the only device the car is currently paired with is the new phone.

 

Ha! I did ask my 13 year old who couldn't figure it out, either! I've checked every darn setting in every possible place that I can think of and can't figure out what, if anything, needs to be changed. I've about resigned myself to the fact that maybe it just isn't going to work, which is annoying because it was really handy.

 

Yes, I've got it set to do that (and even deleted my contacts and synced them again without issue). In the System Settings within the BlueTooth setup, I've got all the SMS options enabled.

 

pilptgrrl, I just checked and there are no updates available. I also have no other devices paired with the phone. I appreciate all your thoughts! It certainly is a mystery.

dubit, I may try that soft reset. I did just download Cortana, but have decided I'll explore that a different day. It (she?) is already driving me nuts asking what I want her to do for me so I have to figure out how to turn off some of that stuff.

Thanks to everyone for your help! If it weren't such a useful feature I'd just give up on it.

 

That's so kind of you! I ended up doing a chat with LG last night, and they said it was probably just a compatibility issue. I then found the Toyota list of bluetooth compatible devices and, while MetroPCS isn't listed, T-Mobile is (which is the network MetroPCS uses) and the LG Stylo 3 plus is listed as partially compatible for SMS, so I think that's the issue. Perhaps an Android update will come eventually and perhaps that will fix it, but in the meantime I think I just need to figure out a different solution. I'm going to try this Cortana business, but I can't even find an option for it to read texts at all, much less only over bluetooth so I'm not getting too far there.

I can always go old school and ask my daughter and husband to call me instead of text me when I'm driving...it was just so nice for kiddo to be able to send me a quick text that she was ready to be picked up somewhere or whatever and the car would read it to me and I wouldn't have to mess with anything else.

Thanks again to everyone for your help and suggestions, and if you have any other ideas, I'm willing to give them a tray!