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Unhappy with Toyota, but not my dealer

Discussion in 'Gen 3 Prius Main Forum' started by AKCMommy, Feb 11, 2010.

  1. AKCMommy

    AKCMommy New Member

    Joined:
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    Location:
    Rose City, Oregon
    Vehicle:
    2010 Prius
    Model:
    IV
    I bought my 2010 a couple of days before the brake story broke. I have less than 100 miles on my car.

    I just got a phone call from the service manager from the dealership to personally schedule my car for the recall update for tomorrow morning. They even offered me a rental because I have to work tomorrow.

    THAT is outstanding!

    I hope the rest of you have a good experience too.
     
    #1 AKCMommy, Feb 11, 2010
  2. F512M

    F512M Member

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    Location:
    Laguna
    Vehicle:
    2010 Prius
    Model:
    V
    Now that's customer service.
     
    #2 F512M, Feb 11, 2010
  3. Surfdolfin

    Surfdolfin Surfin the Blizzard Pearl

    Joined:
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    Location:
    Irvine, California Other Car
    Vehicle:
    2010 Prius
    Model:
    II
    Re: NOT Unhappy with Toyota, or my dealer

    Have not heard from Toyota or my dealer yet ... but not worried. The car runs - and stops - great. I knew of the ABS issue prior to my 12/31/09 purchase from reading threads on this Forum.
    Your dealer sounds pretty nice, though.:rolleyes:
    Bart in SoCAL.
     
    #3 Surfdolfin, Feb 11, 2010
  4. concertinajohnnyboy

    concertinajohnnyboy Member

    Joined:
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    Location:
    Minneapolis
    Vehicle:
    2010 Prius
    Model:
    V
    I'm unhappy with life, but not my Toyota Prius.
     
    #4 concertinajohnnyboy, Feb 12, 2010
  5. ScottG10

    ScottG10 Member

    Joined:
    Jan 11, 2010
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    Location:
    Bothell Wa.
    Vehicle:
    2010 Prius
    Model:
    III
    I'm happy with both Toyota and the dealer. However, I wish the saleman would quit calling my wife. He's called every week during the last month for one reason or another. So Art, if you reading this, your a nice guy but please, move on!
     
    #5 ScottG10, Feb 12, 2010
  6. hsiaolc

    hsiaolc New Member

    Joined:
    Nov 30, 2009
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    Location:
    UK
    Vehicle:
    2010 Prius
    Model:
    N/A
    Must got a pretty wife. I would be upset if a sales man calls my wife all the time.
     
    #6 hsiaolc, Feb 13, 2010
  7. Jim05

    Jim05 Occasional Quasi-Hypermiler

    Joined:
    Aug 22, 2009
    115
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    Location:
    Culpeper
    Vehicle:
    2010 Prius
    Model:
    IV
    I've beat both Toyota and my dealer up before, but will cut both a little slack since taking my IV in for the recall and some other issues.

    The extremely good:
    Received a loaner for the day, which turned into a loaner for the week (more below).

    The good:
    - The SM actually used the typed paper describing the problems.
    - The dealer reprogrammed my lock gratis since they were already hooked up for the recall reprogramming
    - They were able to find the TSB for back seat rattles and tried a number of other things (spare tire, etc) while they wait for the seat parts to come in
    - They found the HSI bad (multi-colored numbers)

    The not-so-good:
    - The HSI will take a week to get here and be replaced (odometer programming) -- this is very much offset by the loaner
    - The brake lights not coming on under light braking "might" be fixed with the brake recall. The loaner V, which has had the recall, has the same symptoms at a stop light (lightly release the brake pedal and watch the brake lights go off while you remain stopped). Apparently, the brake light switch is extremely difficult/painful to adjust
    - The fuzzy HVAC control is normal, and he was unable to find any TSBs on it (I know it's here in PC somewhere)
    - The loaner has a whistle (seal leak?) mine doesn't have -- a week with an ear plug will fix that

    Bottom line: Kudos to the dealer for taking care of me with the loaner and for using the info I provided instead of short-handing entries into their computer. The low side of the seesaw is off the ground, but I'll see what happens over the next 7 months until my warranty runs out (35k miles/year).
     
    #7 Jim05, Feb 13, 2010
  8. hockeydad

    hockeydad New Member

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    zip
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    :D
     
    #8 hockeydad, Feb 13, 2010
  9. LRKingII

    LRKingII New Member

    Joined:
    May 31, 2009
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    Location:
    Idaho
    Vehicle:
    2010 Prius
    Model:
    III
    The TSB for the blurry screen is 0387-09
     
    #9 LRKingII, Feb 13, 2010
    2 people like this.
  10. HTMLSpinnr

    HTMLSpinnr Super Moderator
    Staff Member

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    Multi-colored numbers isn't necessarily a bad HSI - the HSI is made up of red and aqua pixels. Some unused pixels don't glow as brightly as the ones that are regularly used. If this is considered bad, there's a TON of HSI's that Toyota will need to replace because of this "defect".

    Also, the brake light switch is NOT fixed, and if anything for me, is made slightly worse because the pedal is now slightly more sensitive. I can get 1/6-1/5th into the HSI charge line before my brake lights will come on at higher speeds.
     
    #10 HTMLSpinnr, Feb 13, 2010
  11. Jim05

    Jim05 Occasional Quasi-Hypermiler

    Joined:
    Aug 22, 2009
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    Location:
    Culpeper
    Vehicle:
    2010 Prius
    Model:
    IV
    On the HSI, I was thinking the same thing (still am to some degree). The SM's concern was that it may be an internal short that will get worse. I believe it's actually a firmware/software issue (albeit, not an important one) since a '1' will show up Red, and a '2' in the same location will be white. As you can see in the photos below, the red shows up primarily with the lights on, while it's white with lights off. Since in the "7:20 pm" pic, when the '1' becomes a '2', the color changes from red to white, I'm guessing it was just poor programming on the firmware/software developer's part.

    I'm waiting with baited breath on the brakelights...
     

    Attached Files:

    #11 Jim05, Feb 14, 2010
  12. ScottG10

    ScottG10 Member

    Joined:
    Jan 11, 2010
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    Location:
    Bothell Wa.
    Vehicle:
    2010 Prius
    Model:
    III
    She cleans up pretty good :D
     
    #12 ScottG10, Feb 14, 2010
  13. HTMLSpinnr

    HTMLSpinnr Super Moderator
    Staff Member

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    I think over time as that 1 stays illuminated, it'll switch over to the proper aqua color.

    I noticed when I switched from Trip A to Trip B, that the 2 in the 2000+ miles was off-color as well, for the same reason. When I flip to energy or consumption, I get various intensities because I live mostly in the Hybrid System Indicator (HSI) most of the time.

    I do agree that the designers probably didn't consider varying use and short-term burn-in. Personally, I'd rather have seen OLED, but it too has longevity issues.
     
    #13 HTMLSpinnr, Feb 14, 2010
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