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Trying to get info on my PriusChat order

Discussion in 'Gen 2 Prius Main Forum' started by vududude, Apr 10, 2007.

  1. vududude

    vududude New Member

    Joined:
    Mar 28, 2007
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    just got my 2007 Prius. Been surfing the boards for a while and decided to get the BT stiffening plate via PriusChat Accessories.

    I bought it last week, but it's stuck on "processing order." I've tried contacting them but the email response I get is:

    "Danny and Nichole are on their honeymoon from 3/26 - 4/5, in which case, you may see a delay in response to your inquiry. We assure you your email is important to us, and we will get back to you as soon as possible."

    4/5 was almost a week ago and I still haven't gotten an answer to my emails regarding my purchase. Anyone else know what's up?

    Thanks!
     
    #1 vududude, Apr 10, 2007
  2. BethlehemPrius

    BethlehemPrius New Member

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    Jan 12, 2007
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    Bethlehem, PA
    As far as I have gathered from the purchases I made, they are the middle men who then place the order with the respective vendors. I am sure that they will handle your questions once they are back online again, I have ordered many things from the store and have had no major issues.
     
    #2 BethlehemPrius, Apr 10, 2007
  3. justifyd

    justifyd New Member

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    My order took about two weeks to arrive. I received the "processing" e-mail after a few days. I don't remember whether I received any follow-up e-mails.

    After being away for two weeks, I suspect they have a bit of a backlog to work through. I'm sure they'll get to it just as soon as they can. <_<

    - Justifyd
     
    #3 justifyd, Apr 10, 2007
  4. boulder_bum

    boulder_bum Senior Member

    Joined:
    Mar 11, 2007
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    Location:
    Castle Rock, CO
    Vehicle:
    2007 Prius
    Tell me about it!

    I wrote two emails trying to take care of a problem order (I ended up ordering something based on the picture of the product, which wasn't the actual item they sent).

    I want to support whoever runs this board, but their customer service for the shop seems pretty terrible, unfortunately. I'm about ready to see if I can facilitate dispute resolution through PayPal.
     
    #4 boulder_bum, Apr 11, 2007
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