1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Transaxle Fluid - Is Dealer THAT clueless?

Discussion in 'Gen 2 Prius Main Forum' started by GuamKelly, Feb 3, 2011.

  1. GuamKelly

    GuamKelly Member

    Joined:
    Sep 17, 2010
    274
    68
    0
    Location:
    Ipan, Guam
    Vehicle:
    2008 Prius
    Model:
    III
    Having read a couple threads associated with Transaxle Failure, and the cheap insurance to be gained by changing the fluid earlier than recommended, I strolled down to my friendly Authorized Toyota Dealership. Walked up to he Service Desk and asked "How much to change the transaxle fluid in my 2008 Prius?

    First, Service rep #1 told me "We NEVER do that before 60,000 miles, and recommend 100,000."

    "OK, says I, "but humor me. Suppose I wanted you to drain and fill it, what would that cost me?"

    After some head-scratching, Service rep #1 says, "Well, we'd have to flush it. The whole thing, parts and labor, comes to $345."

    "Not gonna happen," I told him. "For openers, theres nothing to flush. Its a constant velocity transmission, there is no valve body. I just want it drained and filled."

    Service rep #1 consults with Service rep #2. Service rep #2 comes back with "The car has to be RUNNING, and the fluid at the exact right temperature. The labor alone for a drain and fill will be $148."

    "Not gonna happen", I responded again.

    Walked to the parts counter, armed with the description of the correct WS Fluid and the part number for the aluminum washers for the fill and drain plugs. "Sorry," says the parts guy. "We don't sell that fluid in quarts. We ONLY bring it in in drums, and only we can properly service that transaxle."

    Sheesh.

    I left, of course. NONE of this checks with what I've read here. So I have two questions for the good techies at Prius Chat (are you here, Robert?).

    1. Is there, in fact, something I'm missing that makes this something other than a simple fluid drain and fill? Bizarrely, my Chilton's manual is absolutely silent on the subject of Transaxle fluid, except to check it and top it off as needed.

    2. Anybody want to suggest a good Toyota Dealer for mail ordering my fluid and washers (I pray that the fluid can, in fact, be mailed or Fed-Exed).
     
  2. Patrick Wong

    Patrick Wong DIY Enthusiast

    Joined:
    Mar 8, 2008
    18,200
    6,482
    0
    Location:
    Green Valley, AZ
    Vehicle:
    2015 Prius
    Model:
    Two
    1. The process is, in fact, a simple drain and fill. Unfortunately your service writers are thinking about regular automatic transmissions where the process is more complex.

    2. I do not know whether Toyota dealers will ship Toyota ATF WS. It is packaged in a case of 12 quarts. Try Champion Toyota in Houston, Texas: toyotaworld.com

    If shipping cost from the mainland US is prohibitive, try contacting Servco Pacific in Honolulu.

    3. Ask your local parts clerk if he would fill a one-gallon plastic container with ATF WS if you pay him $50.
     
  3. uart

    uart Senior Member

    Joined:
    Sep 7, 2009
    4,215
    1,202
    0
    Location:
    Australia
    Vehicle:
    2005 Prius
    Sounds like they are telling you some BS there GuamKelly. I wonder if they just gave you that story about not having the WS ATF to try and force you to pay their inflated service price?

    Anyway the drain and refill is dead easy. It's really much the same as draining and refilling a diff, if you've ever done that job. All you need is a funnel with about a 3' flexible hose extension and the correct size socket / hex key for the fill / drain plugs. Once you've got those things in place then it's probably about a 20 minute job.
     
  4. seilerts

    seilerts Battery Curmudgeon

    Joined:
    Mar 7, 2010
    3,326
    1,513
    38
    Location:
    Santa Fe, NM
    Vehicle:
    2005 Prius
    There's a couple of dealer parts counters that sell ATF WS on ebay. You might wind up paying $60-$70 to get 4 quarts to you, but that might be your only option. I guess it's not hard to believe that the dealer would not carry the quart bottles, given the transportation logistics, low demand in light of the "lifetime fill" promise, and their service monopoly. Seems like hot island living would demand frequent tranny fluid changes though.
     
  5. morpheusx

    morpheusx Professor Chaos

    Joined:
    Mar 6, 2007
    1,555
    81
    0
    Location:
    Akron, OH
    Vehicle:
    2011 Prius
    Model:
    Three
    When I did mine, I paid approximately $30 for 4 quarts at my dealer. I used a hose that was for an aquarium fish tank on the end of my funner. I crawled under the car and held it in place as my wife poured the quarts in. The color of the old fluid looked extremely dark glad we changed it and it took less then 30 minutes. It's as easy as doing an oil change.
     
  6. Fester

    Fester Active Member

    Joined:
    Mar 29, 2010
    201
    198
    0
    Location:
    Ohio
    Vehicle:
    2017 Prius
    Model:
    Two
    Absolute BS from that dealer. Just bought my "newsed" 2008 (31,000 miles) last spring from a dealer near Columbus, Ohio. Being a bit OCD , I :), I had my Transaxle Fluid drained and refilled for approx. $90.00. The Technician said that the original fluid was only slightly darkened, and no significant "crud" was found on the drain plug.

    I had to shop around for price a bit though. At the three Columbus dealerships, the price ranged from $90.00, $130.00, or $180.00.
     
  7. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,156
    50,059
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    you put a hose on the end of your funner to change your oil?:eek::D
     
  8. GuamKelly

    GuamKelly Member

    Joined:
    Sep 17, 2010
    274
    68
    0
    Location:
    Ipan, Guam
    Vehicle:
    2008 Prius
    Model:
    III
    Not that there's antything *wrong* with that . . .
     
  9. Mendel Leisk

    Mendel Leisk EGR Fanatic

    Joined:
    Oct 17, 2010
    56,686
    39,235
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    OP:

    How big's the drum, did he say? You need roughly 4 liters/quarts.

    UART: is it hex, or 3/8" square socket? Honda's are the latter, just curious.
     
  10. GranDad

    GranDad Junior Member

    Joined:
    May 6, 2010
    8
    2
    0
    Location:
    Australia
    Vehicle:
    2008 Prius
    Model:
    N/A
    You can get a 4 liter can from Toyota which is just the right amount.
    Get the dealer to order it. The part number is 08886-02305 (Toyota ATF W/S)

    Cheers.
     
  11. Patrick Wong

    Patrick Wong DIY Enthusiast

    Joined:
    Mar 8, 2008
    18,200
    6,482
    0
    Location:
    Green Valley, AZ
    Vehicle:
    2015 Prius
    Model:
    Two
    The 2G transaxle fluid drain plug needs a 10 mm hex key socket. The 2G transaxle fluid fill plug needs a 24 mm or 15/16" six-point socket.

    I believe that 3G uses 10 mm hex key for both the drain and fill plugs.
     
  12. BAllanJ

    BAllanJ Active Member

    Joined:
    Dec 9, 2008
    667
    78
    0
    Location:
    Kingston Ontario
    Vehicle:
    2017 Prius
    Model:
    Two
    I had mine changed last month at 50 Mm. I had to talk them into it because they said it never needed changing. They charged me $91 Canadian, and our prices are usually ligher than yours. There was no way I was going to do this myself since I have no garage and it's been very wintery lately.
     
  13. GuamKelly

    GuamKelly Member

    Joined:
    Sep 17, 2010
    274
    68
    0
    Location:
    Ipan, Guam
    Vehicle:
    2008 Prius
    Model:
    III
    Having to talk a Toyota Dealer into taking your money? Canada really IS different. Next you'll be telling us everyone has health insurance!
     
    1 person likes this.
  14. adamace1

    adamace1 Senior Member

    Joined:
    Jun 22, 2009
    1,403
    192
    0
    Location:
    Charlotte, NC
    Vehicle:
    2010 Prius
    Model:
    II
    I wonder when the dealers know Toyota doesn't say to change it, how many dealers are taking your money and just driving your car in the back for a while, and then bringing it back to you. I would think almost half of places would do this.
     
    j12piprius likes this.
  15. edthefox5

    edthefox5 Senior Member

    Joined:
    Jul 25, 2007
    10,096
    4,817
    0
    Location:
    Clearwater, Florida
    Vehicle:
    2007 Prius
    Model:
    Two
    There toting the line with lifetime replacement, even US dealers are confused. And confusing the Prius with the Tundra auto trans which uses the WS also and is a complete pain to change.

    Plus you live in GUAM. Everything's got to be 3 times US rate.
    Shipping a quart of anything has to be expensive.