TOYOTA RETURN MY PRIUS!!!

Sorry to hear of your bad experience.

Unfortunately, the inverters are apparently on backorder, which explains why it is taking a while to get one for your car. Toyota dealers are testing all inverters before doing the software update for the recall, and replacing those that fail this test. No doubt increasing the shortage.

I'm very surprised that no one was willing to help you get your car to the side of the road. I find it hard to believe that your car sat in the middle of the road for 1.5 hours. That's very unsafe.

Have you received a loaner from the dealer?

FYI, paragraphs would make your post much easier to read.

SCH-I535

 

I would be very interested in knowing where you have read that.
Seems you have had a bad experience, but try to focus on reality, please!

And by the way, your last post was Aug 2009 and you complained about DELIVERY TIME.

You could complain againt Priuschat, is full of Prius owners...Prius, that death trap!

 

After 3.5 years it still takes forever to deliver a post because of slow servers, maybe they're on recall too

I'm confused by Hatman's post. He learned that his vehicle is one of many (at least a few hundred thousand) that were part of a recall. But when a recall happens, customers have to be notified. Did Hatman receive any notice of the recall, before the incident? If so, and he didn't act on it, then that's a lesson for him to learn.
Had he acted immediately on the recall like most Prius owners did, he probably would have still been a satisfied customer today.
I'm just not sure what to make of his experience yet.

 

If you checked in here only semi regularly you'll hear about the serious service bulletins otherwise you leave your fate to the US Mail and you know how that can be. ALSO - if you never gave the dealer your email address or have serious spam blockers - that could be another cause .... similarly if you regularly take your car to the dealer they would automatically catch it - so you can't dump all the blame on others besides yourself.

btw - while under warranty, every time I've taken our prius into the dealer, where they have to keep the vehicle and it doesn't run, they've let me have a free rental. That's pretty much SOP. oh ... and you don't really need to put the entire OP in caps. All that said ... life is not perfect. every car has its dark days believe it or not. and ... all dealers have limited parts available at the repair location. So even if you trade for a chevy impally - you'll still have to wait for parts. Welcome.
.

 

Car had an old recall notice. You ignored the old recall notice. Recall problem surfaced, now you are surprised?

 

i get all the recall notices by regular mail.

 

Why focus on little things like that! lol. It's Toyota, it's everyone else BUT the OP.

Shock horror, a four year old car with 60,000 miles on breaks down. Saying that, so did mine and I was not impressed either. But there's a way of saying it.

 

Sorry your broke down in NYC. Also bites that you were stuck in the roadway for so long... but then again it's NYC.

I hope they get you your part in short order and you are back on the road. CapeAnn - part time resident of NYC.

 

The SKY is falling. The SKY is falling.

 

Haven't received the letter. I'd be annoyed if my loaner wasn't a Prius. I have yet to find a Parts Dept. that actually stocked the needed parts. Toyota's footing the bill for the rental so there's no incentive to delay the repair.

Call Toyota's help desk all you want but they don't make parts, they don't ship parts, and they don't fix cars so I'd be extremely surprised if they help you.

Don't know where you got stuck. Maybe NYPD thought the traffic jam you caused was just the normal daily backup.

Chill.

 

The car just stopped on the roadway, it didnt coast at all?? Unless you were idling along in stop and go traffic and the car stalled out while you were stopped and couldnt coast, I dont see how you could be stuck in the roadway like that.

And with that said, I get notices not only via US postal mail, but also through the Toyota Owners Site which is free to join. And of course Priuschat too.

You wont have to "rub two nickels together" to sell your Prius if you want to, but you can if it makes you feel better. A 2010 with 58,000 for sale on the used market should sell for around $16,500 or more depending on packing/options. This still represents a very favorable resale value comparatively speaking.

 

I bought my 2014 Prius about two months ago. The following week I put the VIN into the recall search on toyota.com

Toyota Safety Recall and Car Service Information

This returned a result which had the words "no sale" in the description! I took the car to the service department and they resolved it immediately.

Despite the awesome products that Toyota produces, they are distributed by American automobile dealers which are notoriously inept and greedy. Just like in any other service, you will be most satisfied when you are proactive and verify things on your own.

 

No other update than "not having your car back"? Have they given you any more information about status of parts? Hope you have a loaner car!

 

Well...I'm still confused:

1. Back from where, like where is your car? Is it at home, at a Toyota dealership, at a VIP, etc.?
2. Who else have you tried to contact? If your car is at a dealership, then when do they expect to service your car?
3. Did you receive any notice of the recall, before the incident?

Not to sound mean but I don't see how calling Toyota Corp. every day and leaving messages is going to speed things up. Try contacting someone else and get through to someone directly.

 

This past Sunday we accelerated onto a HWY in our 2010 Prius. Exactly the same thing happened to me that happened to this person (IPM failure), and the car completely shut down. It was in the evening on a dangerous 2-lane highway (HWY 17 for those who know Santa Cruz). Luckily we were able to coast to the shoulder, while the cars whizzed by at 60-70 MPH. We sat in our car on the narrow shoulder for 45 minutes waiting for help to come after calling AAA immediately. And yes, I did receive the recall notice. I have my car serviced regularly and all the recalls are supposed to be handled with the service. I had two services after receiving the recall notice, and actually assumed everything was taken care of. I did not pay attention to the details since I rely on Toyota to handle things. After two days in the Toyota Service after the system failure, I finally received a call that the parts have been "released" but won't arrive for 1-2 weeks! I will get a loaner, but I am quite troubled. We actually could have been in a pretty serious accident. We were very lucky. I love my Prius, and in fact it is our second one. We are also owners of a 2005 Prius with 250,000 miles running smoothly on its original battery. But, problems like this concern me.

 

another poster just reported that there are a lot of rats in santa cruz, and they chew through the wiring in the car.

 

hatman! what's hattening?

 

Trust, but verify.

Log on to Toyota Owner's Online and enter your VIN to see what services were performed.