1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Toyota claims not aware of mouse problem

Discussion in 'Prius v Main Forum' started by BubbleDogs, Aug 14, 2012.

  1. BubbleDogs

    BubbleDogs Junior Member

    Joined:
    Feb 25, 2012
    71
    12
    0
    Location:
    NY
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    Like many or some of you, my Prius v has been providing the hungout for rodents. I read the threads and thought it must have been corrected by now. So I bought Prius v in March 2012. I was naiive. :oops:

    I found mouse droppings this week. I read the threads again, and opened the lower glove compartment, and BINGO! There were more droppings, chewed insulation, and seeds.

    The first 5000-mile tuneup was coming up, so I made the appointment and asked about the mouse issue. They told me that we should get an exterminator and correct the problem from outside. Really? We live in the woody area, and you cannot exterminate every single mouse in the wild! But they claimed that only thing they could do was to take a look at it and clearn.

    I called the Toyota Customer Experience Center Phone: 800-331-4331, Mon-Fri 5:00 am to 6:00 pm PT, Sat 7:00 am to 4:00 pm PT. And I told about the problem. The rep said that there was nothing they could do as it was the problem "outside". And only the dealers could deal with the problem if any.

    I told her that I had searched the internet and found that it was not the uncommon problem. To my surprise, she said that nobody had reported the problem at Toyota!! BS!! Really??

    This is my first Japanese car after Range Rover and Chevy Tahoe, although my husband had Volkswagon, Acura, and Miata. None had this rodent problem.

    If you have the rodent / mouse problem, and have not reported to Toyota, here is the number to call.

    Toyota Customer Experience Center
    Phone: 800-331-4331, Mon-Fri 5:00 am to 6:00 pm PT, Sat 7:00 am to 4:00 pm PT
    Let's the voice heard! :mad:

    Bubbledogs
     
    Batman53 likes this.
  2. nwprius

    nwprius Member

    Joined:
    Feb 26, 2004
    227
    35
    0
    Location:
    USA
    Vehicle:
    2011 Prius
    Model:
    N/A
    You were just lucky with the other cars or the mouse problem has become worse where you are. My brother over many years in a car port had mice in every car he owned and none were Toyotas. Finally he built a mouse proof garage. I helped him remove mouse food and nests out of doors, dash areas, heater and airconditioners, air vents, air filters, and also find and repair hoses and wires chewed through.
     
  3. BubbleDogs

    BubbleDogs Junior Member

    Joined:
    Feb 25, 2012
    71
    12
    0
    Location:
    NY
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    Over the 20 years, the mice population must have gone through some changes, but is it the highest now, I do not know. Have we been lucky in the last 20 years? I do not know. The fact is, my husband's car is fine parked outside, and my Prius gets mice inside the garage.
    I just contacted Toyota Japan. I am curious what they would say. Like a bumper guard not existing in the US, do they do tthings different in the Japanese market?
     
  4. bielinsk

    bielinsk Gremlin

    Joined:
    May 4, 2012
    505
    115
    0
    Location:
    Anaheim
    Vehicle:
    2013 Chevy Volt
    Model:
    N/A
    How could this possibly be a Toyota problem? Are you insinuating they use materials that attract rodents?

    Can I call Toyota cause my neighbors cat decides to walk on my car at night and leave paw prints on the car?

    :cool:
     
    GregC1979 likes this.
  5. RRxing

    RRxing Senior Member

    Joined:
    Jul 7, 2009
    2,522
    1,795
    0
    Location:
    NEPA
    Vehicle:
    Other Hybrid
    Model:
    Limited
    Yes, you can. You will become the butt of many jokes at the call center, but that's another issue. ;)
     
    chronon, ricomtl and mtbiker53 like this.
  6. John H

    John H Senior Member

    Joined:
    Jun 4, 2012
    2,208
    558
    0
    Vehicle:
    2007 Prius
    Model:
    N/A
    I think your cat is keeping the mice away :) Perhaps Toyota should sponsor some cat adoptions for people reporting rodent problems. :)
     
    chronon and F8L like this.
  7. n0na

    n0na Junior Member

    Joined:
    May 3, 2012
    88
    13
    0
    Location:
    WA
    Vehicle:
    2012 Prius v wagon
    Model:
    Three
    At a meeting of new Prius owners, our dealer told us that we should put the car's ventilation system into "recirculate" before shutting the car off. That closes a vent to the outside world and supposedly prevents mice from getting into the passenger compartment. The dealer also mentioned that he'd seen a lot of cars with mouse damage, so it's nothing new.

    Toyota cars aren't the only brands that have mice problems, though. I used to park my Chevy pickup outside near some brush and the mice did $1300 worth of damag to its wiring. I cleaned the brush out and the mice went away. So, I suggest you do the same. If the mice don't live near your car, they are unlikely to migrate into it. Parking the car in a garage is also a good idea, but it won't guarantee that mice won't find it, especially if mice habitat is near the garage.
     
    AMP likes this.
  8. BubbleDogs

    BubbleDogs Junior Member

    Joined:
    Feb 25, 2012
    71
    12
    0
    Location:
    NY
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    I did lot of research on this on this site and other sites. Generally consensus is that Toyota should have solved this problem as this had been going on for such a long time. Some said that some models (non-Toyota models) had improved over the years by installing metal meshes. That is what I mean. There is obviously a way to minimize this problem by taking things apart and installing metal meshes every possible opening. If you go to the knowledge base here, you will see how people took a control and DIY job to minimize the mouse problem and why Toyota has not done this at the factory.

    Look at Ptius It has so many little ideas in the design. A little card folder on the left is really useful. It should be very easy for these guys to solve the Mouse motel problem if they want to. Maybe not 100% elimination but improvement. As a Japanese consumer, I expect it from the company like Toyota especially after the terrible ordeal they had to go through. Is it wrong to demand improvements that they can do at the factory?
     
    Fifitrixiebelle likes this.
  9. wjtracy

    wjtracy Senior Member

    Joined:
    Sep 19, 2006
    11,340
    3,596
    1
    Location:
    Northern VA (NoVA)
    Vehicle:
    Other Hybrid
    Model:
    N/A
    This post brings up a couple of intriguing questions:
    (1) Do they even have mice in Japan?
    (2) I wonder why we don't have more posts from Japan Prius owners on PriusChat? I know Ken is out there.

    I think we had mice in our Prius but we cut them off at the pass by closing the vent in recirc mode. I also put those sticky traps in our garage.
     
  10. BubbleDogs

    BubbleDogs Junior Member

    Joined:
    Feb 25, 2012
    71
    12
    0
    Location:
    NY
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    It's the language thing. I bet more Japanese mice who enjoy Prius' warm engine (instead of hot engine) will post if only they can use Japanese when posting.
     
    DianneWhitmire likes this.
  11. DGH

    DGH Thread Terminator

    Joined:
    Aug 13, 2006
    365
    93
    0
    Location:
    Wales, WI
    Vehicle:
    Other Hybrid
    Model:
    N/A
    Bull, I have complained to Toyota USA several times. Yes it IS a Toyota problem, due to their lack of screening of multiple areas that allow easy access to the interior of the vehicle. Most manufacturers do screen these entry points but not Toyota. As for the lippy comments, vermin on the exterior or checking out the engine compartment is to be expected. But when carelessness by Toyota allows the vermin to set up shop INSIDE the vehicle it's a whole different ballgame. Lastly, closing the vent in recirculating mode will NOT prevent entry to the interior.
    Hey Toyota spend the $1.98 and screen off the MULTIPLE access points.
     
  12. John H

    John H Senior Member

    Joined:
    Jun 4, 2012
    2,208
    558
    0
    Vehicle:
    2007 Prius
    Model:
    N/A
    How long until someone finds a snake in their Prius? I can assure you that if a mouse climbs into the Prius, a snake will eventually follow it.
     
  13. cwerdna

    cwerdna Senior Member

    Joined:
    Sep 4, 2005
    12,544
    2,123
    1
    Location:
    SF Bay Area, CA
    Vehicle:
    2006 Prius
    I agree it's a good idea to report rodent/mouse problems to the automaker, so at least it shows up as a data point.

    I don't feel it's a common problem for Priuses, judging by the types and quantity of various issues posted. Going by Prius owners who I personally know, I've never heard the complaint from any of them.

    It's definitely not a Toyota only problem. I posted this last year: A Rat Ate My Chevy Volt | PriusChat.
     
  14. BubbleDogs

    BubbleDogs Junior Member

    Joined:
    Feb 25, 2012
    71
    12
    0
    Location:
    NY
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    Unless you report and get a file set up, nothing will even start to change. I just heard from Toyota Japan. They reported it to the Executive Office at ToyotaUSA, and promised to get back to me from there. I do not know if anything can come out of it as far as the actual fix, but at least they cannot say that they are not aware of the problem.

    I think my problem is, as GDH mentioned, that it is so easy for mice to come into the interior compartment. And yes, I am afraid to discover a snake one day.
     
  15. DGH

    DGH Thread Terminator

    Joined:
    Aug 13, 2006
    365
    93
    0
    Location:
    Wales, WI
    Vehicle:
    Other Hybrid
    Model:
    N/A
    Bubbledogs,

    I called Toyota again today and set up a file.
    If you can, check your engine air intake and air filter for mouse signs.
    The other area to check is behind the rear wheels, and requires you to remove the pieces next to the rear storage area in order to inspect. I wonder how many people have this problem and do not know it. It would be easy to miss if they are living around the storage area..
     
  16. JimN

    JimN Let the games begin!

    Joined:
    Nov 26, 2006
    7,028
    1,116
    0
    Location:
    South Jersey
    Vehicle:
    2010 Prius
    Model:
    V
    Keeping the snake in the Prius should eliminate the rodent problem. A resident hawk should also work.
     
    DianneWhitmire likes this.
  17. BubbleDogs

    BubbleDogs Junior Member

    Joined:
    Feb 25, 2012
    71
    12
    0
    Location:
    NY
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    I have the 5000-mile service tomorrow, so I will make sure they would take a look at all those areas. The dealer, however, already told me that they would not do anything about it except cleaning area and fix any broken wire etc if any. I also mailed the "mouse proofing the prius" thread to the Toyota Japan. Thanks!
     
  18. wjtracy

    wjtracy Senior Member

    Joined:
    Sep 19, 2006
    11,340
    3,596
    1
    Location:
    Northern VA (NoVA)
    Vehicle:
    Other Hybrid
    Model:
    N/A
    ??? must be 10 thousand posts on meeces in Prii (if I have my plurii correct)

    ...better than rats, I must admit.
     
    DGH likes this.
  19. Ct. Ken V

    Ct. Ken V Active Member

    Joined:
    Oct 16, 2007
    535
    57
    0
    Location:
    Bolton,CT
    Vehicle:
    2005 Prius
    Hey, nOna,

    In the 1st paragraph of your post #7, you said your dealer told everybody to put the ventilation system into recirculate before shutting down & that would prevent the mice from getting in. Well, to be honest, I don't think that will help any of you very much. I have always closed off the vents in all of my cars before shutdown (even the old manually operated ones in cars from many years ago), so ever since I got my new Prius back in 2005 I have always done what your dealer has recommended.

    Well, it wasn't long before I discovered I had a mouse problem too [both in the engine air filter box & nut shells, berries, & white soft fluffy insulation (from who knows where) above the cabin air filter], & a friend had the mice chew through the cabin air filter & all that same kind of debris wound up down in the blower motor box & stopped the fan motor operation. With the wire mesh I screened off the 5 holes under the plastic tray below the windshield wiper transmission arms as well as the OUTSIDE end of the tube to the engine air filter box (no sense letting them get into the tube in the first place to choke it off with their debris). I haven't gotten around to tearing the rear interior of the car apart to do the same to the 2 side vents in the rear.

    It was after having gone through the screening off process that I discovered why setting the ventilation system to recirculate didn't help. I began to notice in the very cold weather that no matter whether I set the system to recirculate or not, as soon as I started to move (without the fan blower being turned on), I would feel freezing cold air on my face (the vent always wound up in the fresh air position without my having touched the system at all). Sometimes I could hear the vent door squeekily changing position (if the radio was already off) right after powering up the car, but other times I couldn't hear any change-over sound at all, so I couldn't tell for sure if the change-over occurred at/after shut-down or at power up. So leaving the system in recirculate has never helped to keep mice out of my Prius---only the DIY screening off at the 6 places mentioned (with my own wire mesh material) has done the job.

    Ken (in Bolton,Ct)
     
    Mojgie likes this.
  20. cwerdna

    cwerdna Senior Member

    Joined:
    Sep 4, 2005
    12,544
    2,123
    1
    Location:
    SF Bay Area, CA
    Vehicle:
    2006 Prius
    10,000? I've seen some posts for them but I don't think they're anywhere as common as posts about FE, weirdness due to a dying/dead 12 volt battery or people's Gen 2's w/failing inverter pumps. Maybe I just ignore the mouse/rat posts... :confused:
     
    Trekker likes this.