Toyota bought my sisters gen4 back

That sounds awful. You don't specify your country, but although your sister got a lemon after the windscreen repair at the dealership Toyota did eventually offer her a new replacement. That seems a very fair offer to me,so why change to an Audience A3e-tron?

 

I am guessing that MrMagoo is from Norway. Am I right?

 

He sure is.
Gen 4, a disappointment? | PriusChat

 

I maintain that in the US and, apparently elsewhere, Toyota succeeds IN SPITE of their poor dealers. I believe Toyota could do much better if their dealers were halfway competent in servicing prospective customers.
There are a select few excellent Toyota sales personnel. My salesman still drives his Gen 1 Prius, but he is 150 miles away. My local dealer is horrible.

 

i thought she wanted an ionique?

 

I read these, and often feel the OP has confused their dealer, or the distributor, with Toyota.

It would not surprise me if Toyota did not own a single repair or service center outside of Japan.

 

Since they are officially representing Toyota to the customer, what's the difference? It is usually not like you can choose a dealer or distributor with better customer service, especially in a country with only one distributor, such as Norway.

 

We have many cases where unscrupulous or incompetent dealers charged customers for repairs that were covered by the distributor's warranty. If you think of them all as Toyota, you are limiting your repair choices. My dealer sure has better customer service than many we hear of here on PriusChat, In the US I suspect dealer average about 20 miles apart, you certainly can choose not to deal with incompetence. In a long thin country like Norway, dealers may be less available.

 

The competent one I found for sales is 150 miles away. Yes I tried closer ones. So far, I am stuck with the local one for service in most cases.

 

I have a dealer I like for service 27 miles east and a dealer I disliked (not auto related) 53 miles north. There is a dealer 52 miles west I have not tried, but they seem to change names a lot! Looking on the web, there is a dealer I was unaware of 67 miles north east.

None of these are insurmountable distances.

 

i have never met a dealer i liked, either in sales, or service. but that may say more about me than them.

 

Here's hoping I'm gonna be a lucky soab because my dealer was good for sales. Time will tell...

 

I reckon my best built car I've owned was KOREAN - a 2006 Kia, new RIO, first of their improved cars (platforms shared with Hyundai).

I leased it for 3 years, only car I've never had the slightest problem with, and the build was excellent, panel gaps FAR better than the 10 years newer PRIUS, or the 2 Euro FORDs I owned in between.

 

That would be like buying a laptop (Dell, Apple, whatever) from "Billy-Bob's Bait, Tackle, and Laptops" and when Billy or Bob can't fix your problem blaming Dell or Apple for poor customer service.

The problem is that I can't ship my car to Toyota's Japanese corporate headquarters and ask for some technical help, ever. So we can only deal with 3rd party sales dealers akin to Billy-Bob.

 

These kind of situations are really annoying, it ruins the Dealers reputation. I believe that the dealer can get Toyota to do many things, but they may have to plead ignorance. Should be nothing embarrassing about that, the company is the expert.

 

Sell me a lemon, then offer a discount on another car? Fool me once, shame on you. Fool me twice, shame on me. You are only as good as the last car you sold me. If I have a problem getting you to fix or replace it then it will be the last car you sold me. (Not that Mary cares or Toyoda gives a crap as there are millions of other people on the planet who buy cars.)

I'm with Mr. Magoo & Sis on this one.

 

I'm somewhat inverted on that. You are only as good as the car I'm in right now. There was no problem with the Prius itself. The dealership simply didn't properly install the new windshield, didn't recalibrate the camera, didn't recalibrate the radar, and then probably did a bunch of other dumb stuff to fix the original problem.

The car itself was fantastic, if the windshield had been replaced and the camera recalibrated at the same time OP would still be driving that Prius and satisfied with it, no problems.