I would like your help. Please review the following KB article: Taking Delivery of a Prius: A Survival Guide If you have any other issues that you found in your experience, please post them here or PM me so I can incorporate them into the article. This will help future buyers with this daunting undertaking. I believe that being prepared gives the buyer so much more power; not to mention that it gives them the freedom to enjoy their new Prius right away. Your help is appreciated, thank you-