Situation with Toyota Service Center

The Toyota Prius is the most reliable Toyota product. What that stealership did to the OP is criminal in my opinion. Please tell me they offered you complimentary coffee, soda, pastries and cookies.

 

Did it rain or did you wash the car after the windshield was replaced but before the service was done to the car? Did you notice a leak?

FYI, I always give it 3 days after a windshield replacement and spray down the area at all angles and look for leaks, wind noises, dash board creaks and squeaks.

Spark Plugs and first coolant changes are scheduled for 10 years or 100K miles. The coolant subsequent changes will be at 50K miles intervals there after. I would've replace the ATF @ 60K miles. That's neither here or there since what's done is done. Lesson learned, move on. I believe the OEM manual calls for removing the wind screen cowl to replace the spark plugs - maybe they didn't reinstall it properly - causing the leak? That would explain why they were willing to fix it for free, before you found out they caused the problem in the first place. Bottom-line find a honest shop to do your maintenance work. Take your car to any auto parts store for a free battery test to validate the dealer's claims.

I wouldn't give that dealership another penny. If the leak has been fixed (check it, as I stated above). If you can live with the smell for a month or two - keep your windows down about quarter inch, the mold smell will burn itself out in the hot summer sun.

Hope this helps......

PS You've been having a lot of rain and flooding down there too. Should investigate to see if one or more of your base board plugs are still in place. Sometimes you drive through a deep puddle hard and fast enough, you can pop them loose. That would also get you damp carpets.

 

This is what Toyota tells you to do, in the Toyota USA Warranty and Maintenance Booklet:



The highlighted is what "matters", most of the rest is BS, to placate their lawyers. In summary:

1. Replace engine and cabin air filters. I would never pay a dealership to either, for a couple of reasons: it's absurdly easy, and they may not need replacement (depending on your environment). Just pull them and assess condition, replace if needed.

2 Replace engine oil and filter. $100 max for this.

3. Rotate tires. $50 is a fair price. This service is usually lumped into a loss-leader package, rarely spelled out separately. Still, it's not trivial; trying doing it yourself and you'll see. The dealership of course has all the tools, full lifts and so on, but that stuff doesn't grow on trees.

4. Brakes. $200~300 USD, for this. Note, this is not the visual inspection noted at every 5k service interval. Toyota's very vague on this, and Repair Manual not much help. My take: they're saying to do an in-depth brake inspection, with calipers lifted off rotors and so on, every 30k miles or 3 years.

Telling: your invoice makes no mention of brakes, which speaks volumes about their motivations. FWIW, Toyota Canada would also say to replace brake fluid at this service (every 48k kms (~30k miles) or tri-yearly.

Attached is a spreadsheet summary I cobbled, a nice table format, of the confounding event-by-event format in the US Warranty and Maintenance Booklet.

 

unfortunately, you were scammed into paying for unnecessary srvice, and vastly overcharged for recommended service.
demand they fix the cowl for free and don't go back there.
at your next service, follow the maintenance schedule that came with your car

 

If the paper copy is missing, you can download a pdf. One place is at Toyota Tech Info website, under the "Manuals" tab.

 

You went to one of my dealers and was totally ripped off! All the * items were so bogus they even highlighted you said it was ok. NEVER buy anyone’s fuel service!

1. Get the windshield fixed or replaced at the shop who did the windshield replacement.

2. Probably by the time the temps heat up for a day or two after yesterday’s tropical storm the car will dry out. Maybe shampoo the carpet with a can product.

3. If the wiper cowl is not installed right get SM Toyota to put it on for free.

The plugs are a total waste. I would ask for the old ones back and reinstall them in another 120,000 miles.

The oil change price is ridiculous as well. Private message me and I will tell you how to get two dealer changes for less money. If you live in San Antonio there are better dealers and some services are just as good at small independents.

The air and cabin filters are really easy and can be bought at Walmart or online. Learn to do this yourself. Does not have to be Toyota for these.

Wipers are the same story, you can buy genuine Toyota rubber inserts cheap and put them in yourself.

Next time you buy tires, go to Discount Tires, Sam’s Club or Costco. Good prices and free balances and rotations from then on. Buy good Michelins and get 90,000 miles around here.