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Screen shuts down constantly.

Discussion in 'Prime Audio, Electronics, and Infotainment' started by trbump, Dec 31, 2016.

  1. trbump

    trbump Junior Member

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    I just bought the advanced last week and my screen shuts down when it's on FM constantly. It also happened on the one I test drove. It sounds like it's a common problem as the dealer informed me that they had others with the same issue. Has anyone heard if there's a fix for this?
     
    #1 trbump, Dec 31, 2016
  2. bisco

    bisco cookie crumbler

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    a problem with the new prime? i can't believe it. i recall some 2016's resetting or something, but i figured everything would be fixed for 2017.
     
    #2 bisco, Dec 31, 2016
  3. Civic4982

    Civic4982 Member

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    I had a similar problem on mine.

    The problem with mine was a bad USB cable as I had my phone connected.

    The frequent disconnects and reconnects made the computer on he display unhappy and it was really on the fritz.

    Replaced with a new apple brand cable for my iPhone and problems resolved.


    iPhone ?
     
    #3 Civic4982, Jan 1, 2017
  4. Tom_06

    Tom_06 Active Member

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    I had exactly the same problem with my 3 day old Advanced. Civic4982's post solved my problem. Everything was working until I switched to a 14" black Satechi "MFI_Certified" lightning cable I had bought from Amazon. I didn't like a white Apple cable routed into the armrest compartment for the way it stood out against the black interior and also the 3 ft. length. I saw Civic's post and switched back to an Apple cable and all the problems vanished.
     
    #4 Tom_06, Jan 1, 2017
    Civic4982 likes this.
  5. trbump

    trbump Junior Member

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    Thanks for the replies, however, this is the screen itself turning off on fm, not my iPhone. Everything else seems to work fine.
     
    #5 trbump, Jan 1, 2017
  6. Will_Prius16

    Will_Prius16 Member

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    Do you have a phone plugged into the USB port?

    Posted via the PriusChat mobile app.
     
    #6 Will_Prius16, Jan 1, 2017
  7. trbump

    trbump Junior Member

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    No, I have yet to plug it in. I've only used Bluetooth so far.
     
    #7 trbump, Jan 1, 2017
  8. Civic4982

    Civic4982 Member

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    Interesting. Your problem appears to be different than mine.

    Yes mine was the 11.6" screen shutting off but my phone was plugged into USB.

    If you're not plugged in then our issues are notably different.


    iPhone ?
     
    #8 Civic4982, Jan 2, 2017
  9. Jon Wilson

    Jon Wilson New Member

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    Location:
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    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    Have Prime Advanced (11.6" screen) with rebooting issues. Started last week when on FM and I selected HD radio subchannel. The unit rebooted, acquired the radio signal, then reboots. No other FM channels can be selected. The cycle continues until audio is either turned off or another source is selected.

    After taking it to the dealership, they said it was a bad display unit. I just had my display unit replaced today. On the drive home, I selected an HD subchannel and the reboots started again.

    Definitely not a hardware issue. This appears to be an Entune/firmware glitch. Will be taking back to dealership...
     
    #9 Jon Wilson, Feb 14, 2017
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