1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Remote start issues?

Discussion in 'Prime Care, Maintenance and Troubleshooting' started by Babiebuggie, Feb 24, 2017.

  1. Babiebuggie

    Babiebuggie New Member

    Joined:
    Dec 26, 2016
    26
    11
    0
    Location:
    Denver
    Vehicle:
    Other Electric Vehicle
    Model:
    ----USA----
    Anyone have issues with remote climate in the entune app? It never works. It times out every time. The car doors are locked. I will ask the dealer Monday but thought I'd check here first. Ideas?
     
    #1 Babiebuggie, Feb 24, 2017
  2. Lee Jay

    Lee Jay Senior Member

    Joined:
    Jun 25, 2009
    5,850
    4,028
    0
    Location:
    Westminster, Colorado
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    A whole bunch of people had to call Toyota Safety Connect (and/or Entune) support to get them to fix the problem on the back end.
     
    #2 Lee Jay, Feb 24, 2017
  3. koryliss

    koryliss Junior Member

    Joined:
    Dec 31, 2016
    14
    29
    0
    Location:
    Zion Crossroads, VA
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    The remote climate system works fine but occasionally I have gotten "timed out" error msg in the app ..... yet when I get to the car the climate system is running as it should. Perhaps this was resolved in the Entune update that was released a few days ago.
     
    #3 koryliss, Feb 24, 2017
  4. Dmitriy Sokol

    Dmitriy Sokol Active Member

    Joined:
    Jan 11, 2017
    112
    108
    0
    Location:
    Annapolis, MD
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Advanced
    It works most of the time. I think it depends on a cell signal (Primes rely on the Verizon network, if memory serves me). I can't get the remote climate to start when the car is sitting in my garage. Ever. Although it will let me check a charging status for some reason. Everywhere else it works fine.


    iPhone ?
     
    #4 Dmitriy Sokol, Feb 24, 2017
(You must log in or sign up to post here.)