I have a 2017 Prime advanced. As of a few weeks ago, the remote climate start on the app stopped working. I can still get the app to connect to the car and it correctly updates the mileage and the charging status. I can also start charging via app if it plugged in. However the "Start climate" button is non-responsive. Now that it got quite cold I would like to be able to remote start the heat. I know I can do that via the key fob but at work I have to park some distance away where I can charge for free and that is beyond the fob reach. Is there any fix to this or do I need to bring it to the dealer? Thanks in advance!
I signed up for SafetyConnect last week specifically thinking the climate control worked and nope. Nothing. Same issue you're having where it will let me "set" it, but the Start Climate doesn't work. If you figure it out please post here.
Same issue here. I think the app is broken. It's been getting worse ever since they discontinued the Entune app and switched to the Toyota app.
