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Radio in Prime Advanced keeps crashing

Discussion in 'Prime Audio, Electronics, and Infotainment' started by Macguy918, Apr 26, 2017.

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  1. Macguy918

    Macguy918 New Member

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    Prime Advanced
    I have a new Prius Prime Advanced and the radio keeps crashing the program on the 11.6 Multimedia Display. Is anyone else having this problem?
     
    #1 Macguy918, Apr 26, 2017
  2. HPrimeAdvanced

    HPrimeAdvanced Senior Member

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    My radio plays everything: Satellite XM, am, fm, Pandora, and Bluetooth from my Samsung Galaxy S7, on my Advanced. When you say, it crashes, do you mean it stops playing or ?? BTW Toyota Corporate has been very helpful with my Entune problem, you might try them for this if you feel uncomfortable with your dealer.

    .
     
    #2 HPrimeAdvanced, Apr 26, 2017
  3. Macguy918

    Macguy918 New Member

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    #3 Macguy918, Apr 26, 2017
  4. HPrimeAdvanced

    HPrimeAdvanced Senior Member

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    Wow, sorry to hear that. Good luck; keep me posted.

    .
     
    #4 HPrimeAdvanced, Apr 26, 2017
  5. bentplate

    bentplate Junior Member

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    I've had issues with it crashing when trying to browse through my phone for music, but it seems to work fine if I use the phone to select the music. Anyone know how often or if they do software updates on the system?
     
    #5 bentplate, Apr 27, 2017
  6. Samprocat

    Samprocat Active Member

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    If you have usb cable and Bluetooth at the same time it will do this...that is in owners manual..especially if you have rotten apple phone that want everyone to follow them in various aspects ...
    Read owners manual and you will find cure
    Rotten Apple phone is issue

    Posted via the PriusChat mobile app.
     
    #6 Samprocat, Apr 27, 2017
  7. bentplate

    bentplate Junior Member

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    Heaven forbid you want to charge your phone while making a call hands-free :rolleyes:. I've driven at least a dozen different cars that didn't crash when you have bluetooth connected while the USB is plugged in, even with my rotten apple phone.
     
    #7 bentplate, Apr 27, 2017
  8. PT Guy

    PT Guy Senior Member

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    No problem here with radio here under any circumstances, bluetooth or corded, or no phone connected. Mac's problem sounds like a warranty claim.
     
    #8 PT Guy, Apr 28, 2017
  9. Macguy918

    Macguy918 New Member

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    Prime Advanced
    We found that if Bluetooth is playin and you switch to the radio and Get Info and then hit Scan it crashes but if you pause Bluetooth first and then select AM or FM and then Get Info and hit Scan it does not crash.

    Irritatingly the crashes wiped out all three of our phone settings and I had to set them up as new phones a g again. Still a bug but at least there is a fairly easy workaround- just be sure to pause Bluetooth!
     
    #9 Macguy918, Apr 28, 2017
    bisco likes this.
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