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Radio freezes/locks up when using USB port

Discussion in 'Gen 3 Prius Audio and Electronics' started by Imaginex20, Nov 5, 2015.

  1. Imaginex20

    Imaginex20 Active Member

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    hello, I just purchased a 2012 Prius Three. It has the touchscreen radio and whenever I use the USB port with either my iPod or USB drive the song would randomly freeze and would not play any other songs. When I switch source to Bluetooth it would just display loading. The FM and SAT would still work fine. If I listen to Bluetooth through phone it never locks up.

    To get it working again I would have to turn off the car for a few minutes then turn back on. What could possibly be the issue? How do I even hard reboot the stereo?
     
    #1 Imaginex20, Nov 5, 2015
  2. phoenixgreg

    phoenixgreg Senior member

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    I had a similar problem using a USB stick drive in my entertainment center's streaming device. The shows would seize up and I wondered if it was the device or the USB drive. As it turned out, my USB drive had become fragmented. First, back up your USB drive somewhere on your computer. This trick only works on Windows 7, but right-click on the drive and in the pop-up menu choose Properties. In that little window, click Tools and you should see 2 options: 1) check for errors, which you can do and/or 2) defragment drive. Don't interrupt either process. It might solve your problem when playing it in the car radio. This happens to any USB drive that has been written onto repeatedly over time, especially if you delete files too.
     
    #2 phoenixgreg, Nov 5, 2015
  3. AzWxGuy

    AzWxGuy Weather Guy

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    I would also check the port down there in the bottom of the center console for debris. A bit of paper, or worse yet a staple, could certainly complicate the necessary connections.
     
    #3 AzWxGuy, Nov 15, 2015
  4. Imaginex20

    Imaginex20 Active Member

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    I fixed it by updating my Entune system to the latest version 5.1. My system was at version 2.1. There are occasional skips here and there but doesn't lock up my system anymore.
     
    #4 Imaginex20, Nov 22, 2015
  5. Bret Carlin

    Bret Carlin New Member

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    I have found on my Prius C 3 that if I reinstall the latest entune firmware from a thumb drive, it behaves for awhile.
     
    #5 Bret Carlin, Sep 2, 2020
  6. Celanie Almquist

    Celanie Almquist New Member

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    How do you go about doing that? And what is entune?
     
    #6 Celanie Almquist, Dec 28, 2020
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