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Problem with Apple Car Play on Gen 4 and iPhone

Discussion in 'Gen 5 Prius Audio, Electronics and Infotainment' started by Rapher, Dec 8, 2023.

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  1. Rapher

    Rapher Junior Member

    Joined:
    Apr 17, 2022
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    Location:
    Cincinnati
    Vehicle:
    2022 Prius
    Model:
    XLE
    I have a 2022 Prius. I am also still using an iPhone 8. For the past several months the Apple CarPlay feature will terminate for no known reason. I could be listening to music or using maps or charging my phone. First I thought it was my cable (after market Apple certified). This didn't make a difference. I thought it was a defect in the USB port in the center console (still under warranty). I took my car to the dealer, He told me the following. It was essential that I use an Apple Lightening cord to plug into the USB port in the console. Second, Toyota recommended use of iPhone 11 or later! I just replaced my cord with an Apple. Do you think this will fix the problem or might it be a defective USB port? Or is it my phone too old (the iOS system is up to date). Thoughts?
     
    #1 Rapher, Dec 8, 2023
  2. Sharol

    Sharol Member

    Joined:
    Sep 3, 2023
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    Location:
    Kansas, USA
    Vehicle:
    2023 Prius
    Model:
    Limited
    Your phone was manufactured around 2017. I had a similar problem, only it was on my 2012 Prius on bluetooth. It worked flawlessly until I upgraded my Galaxy in about 2015 or 2016. The newer phone refused to connect. A couple years later, after a phone update, it suddenly started working again. I def. would get Apple's cable. Have you run all he updates for the phone?
     
    #2 Sharol, Dec 8, 2023
  3. I Throw 99

    I Throw 99 New Member

    Joined:
    Nov 19, 2023
    28
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    Location:
    California
    Vehicle:
    2023 Prius
    Model:
    XLE AWD-e
    My experience is that Carplay is VERY picky about cables. In my aftermarket carplay unit, I often have to change cables to solve the issue you are describing. The cables work perfectly fine for other things, but Carplay doesnt like them. I finalky resorted to keeping a few cables in my car, and just swap through them when Carplay keeps disconnecting.

    In my Prius, I use wireless carplay, and the disconnect issue has never happened.
     
    #3 I Throw 99, Dec 9, 2023
  4. MIkeDr

    MIkeDr Active Member

    Joined:
    Sep 16, 2020
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    Location:
    Seattle, WA
    Vehicle:
    2020 Prius
    Model:
    XLE AWD-e
    On our Gen4 Prius that I traded in for a Kia Niro, I used a cplay2air gizmo plugged into the usb port to give me wireless CarPlay. Took maybe 10-20 seconds to connect. Flawless — may have had to remove and plug it back in a couple of times. I highly recommend it.

    the same gizmo worked in our Niro until some random software update in the Niro, and then stopped working. I bought another one (newer! Shinier!) and that one is now working flawlessly.
     
    #4 MIkeDr, Dec 10, 2023
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