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Newpriusbatterys Out of business?

Discussion in 'Gen 2 Prius Technical Discussion' started by edthefox5, Jul 27, 2020.

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  1. edthefox5

    edthefox5 Senior Member

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    I paid them $1600 10 days ago when there site said shipping July 22nd. Sent numerous emails to them since and not a word from them. No phone number listed on there site.

    Next email will be to get my money back if not I'll get Am Ex to claw it back.

    Not sure why they refuse to email me back all I'm asking is when will it ship. But whatever it is its not good.
     
    #1 edthefox5, Jul 27, 2020
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  2. AzusaPrius

    AzusaPrius Senior Member

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    I would remember covid is slowing things down a bit but a business trying to stay on top of thigs should not delay during these times.
     
    #2 AzusaPrius, Jul 27, 2020
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  3. edthefox5

    edthefox5 Senior Member

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    I understand covid delays but not getting even an email. I sending them no reply. How hard is it send an email?

    I ordered And paid on the 18th and it said at that time shipping on the 22nd. When I ordered got an email auto generated said I was customer order #760. Nothing since.
     
    #3 edthefox5, Jul 27, 2020
  4. AzusaPrius

    AzusaPrius Senior Member

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    Well during this time I would think they have less people working and are trying to catch up with things.

    I understand and had a something like this happen to me with another company and they ended up shipping the product fast once I said to cancel the order.
     
    #4 AzusaPrius, Jul 27, 2020
  5. bisco

    bisco cookie crumbler

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    #5 bisco, Jul 27, 2020
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  6. Isaac Zachary

    Isaac Zachary Senior Member

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    I don't know how long it should take normally. But if this was shipped last Wednesday from here in Colorado, I don't think it would be in Florida yet.
    Odd. I see a phone number on his website, right next to his address at the bottom of every page. Are you sure you ordered from the right webpage? There sure are a lot of folks making fake websites these days so you have to be careful.
    I don't know either. I hope @2k1Toaster can get ahold of you soon. Let us know if he does.
     
    #6 Isaac Zachary, Jul 27, 2020
  7. dolj

    dolj Senior Member

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    I think something is hokey with their automation. I'm pretty sure that NPB would not be shipping 3 days after you ordered. There is a significant backlog, from what I can gather. I'm thinking that there are 759 other orders in front of you, that are also waiting for the new shipments to come in. COVID has severely put a spanner in the works.
     
    #7 dolj, Jul 28, 2020
    Last edited: Jul 28, 2020
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  8. fotomoto

    fotomoto Senior Member

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    2k1 has said in another thread that he has a several month backlog due to large factors in both supply and demand.

    GOOD LUCK
     
    #8 fotomoto, Jul 28, 2020
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  9. ETC(SS)

    ETC(SS) The OTHER One Percenter.....

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    2k1Toaster was last seen:

    9h 59m ago

    He's around.


    I'd give them a little time to respond.
    This wasn't a cash transaction, so you DO have buyer protection options.
    You may want to reach out by telephone.
    The number on their web page is +1-801-477-7487.

    Don't forget that they're on Mountain time....which these days can seem to be like "island time" BUT.....
    @ 2k1Toaster has pretty good street cred so I'm sure that this will work out one way or another.

    Good Luck!
     
    #9 ETC(SS), Jul 28, 2020
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  10. edthefox5

    edthefox5 Senior Member

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    Thanks very much. When I ordered it said shipping July 22.

    Just wish he would at least send me an email as you guys know more than I do and I have $1600 invested.
     
    #10 edthefox5, Jul 28, 2020
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  11. bisco

    bisco cookie crumbler

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    i hope they aren't charging your cc before shipping...
     
    #11 bisco, Jul 28, 2020
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  12. edthefox5

    edthefox5 Senior Member

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    No it was there site all right been there many times. Round red cells.

    And yes my cc was charged looked in my am ex account the next day and there the charge was.
    Charged same day I sent it so that part of there business is working very well.

    But thank you.
     
    #12 edthefox5, Jul 28, 2020
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  13. bisco

    bisco cookie crumbler

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    i would contact the cc company, not sure if that is legal
     
    #13 bisco, Jul 28, 2020
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  14. AzusaPrius

    AzusaPrius Senior Member

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    You could have had Green Bean come to your house by now and had it all installed for under $1,700
     
    #14 AzusaPrius, Jul 28, 2020
  15. sam spade 2

    sam spade 2 Senior Member

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    AND you would NOT end up with a "new" battery.
     
    #15 sam spade 2, Jul 28, 2020
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  16. Montgomery

    Montgomery Senior Member

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    This pandemic has put delays in multiple areas of products. I got the same treatment with a scanner I ordered. Promised a 2 week delivery. 10 weeks later I got it. Ordered a new washing machine. Promised 3 weeks for delivery. 6 weeks later I got it. Ordering online has its price benefits, but time is precious to us all. Best price in the world doesn't replace 8 weeks of not being able to use a product. Just my opinion.
     
    #16 Montgomery, Jul 28, 2020
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  17. fotomoto

    fotomoto Senior Member

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    Yeah I "saved" $2 on Amazon for a speciality bike tool purchase only to find out too late that it was being shipped from China and it took 8+ weeks. It seems to me Ebay and Amazon are racing each other to the bottom by using Chinese middlemen.
     
    #17 fotomoto, Jul 28, 2020
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  18. bisco

    bisco cookie crumbler

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    nature of the beast. we created the problem...
     
    #18 bisco, Jul 28, 2020
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  19. fotomoto

    fotomoto Senior Member

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    Getting off topic here but yeah it's going to be a BIG problem. The USA is quickly working itself into a very limited food supply chain. Right now I only have two (not counting the almost useless to me Dollar General type stores).
     
    #19 fotomoto, Jul 28, 2020
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  20. AzusaPrius

    AzusaPrius Senior Member

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    Better than not having a battery that you paid for and still having an issue with the bad one.
     
    #20 AzusaPrius, Jul 28, 2020
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