My wife's new Habanero died at 70 miles....

Wow that sucks, never fun to have a brand new car in for service. Good luck and let us know what they find.

 

I also work with technology and know that sometimes these things take time...things happen. However you just put down a large chunk of money on this vehicle, have you gotten to demanding a new one?

 

Before "Demanding" anything give Toyota a chance at fixing the problem, at worst case, you have the Washington State "Lemon Law" to back you up'
http://www.atg.wa.gov/lemonlaw/default.aspx

It may be something simple, maybe not, but lets hear back when you figure it out!

 

Bummer. I'd be more inclined to be mad at the dealer than the car for a prolonged diagnosis phase.

Hang in there, and be happy for warranty

 

Isn't there some sort of period you have to get a refund? 3 days or 120 miles or something like that? I'd start looking into that.

OR if you paid with American Express or another major credit card, they have pretty good customer protection rules...

 

well.. this is what warranty is for.

it's not as if the Toyota brand itself is unreliable, however things happen.. and for when it does.. that's what warranty covers.

granted, there's no doubt it sucks having a new vehicle break down on you... but things take time.. I'm sure they're taking their time investigating the issue and making sure everything is ok.

it's not just fixing the problem (which probably doesn't take that long..).. they need to find out what caused the problem in the first place..

it's also a good thing to make sure that they can narrow this down to a rare case... wouldn't want these issues to pop up in other vehicles now... oh my.. i'd hate to see a recall..

 

YIKES! I think I'll wait to see the out come of this before I consider the "C"

 

hmm.. i wonder if they need to bring in an outside Toyota Tech that's more qualified to come in and diagnose the vehicle.. it could cause delays if they're waiting for someone like that..

otherwise, the only other thing i can think of is their service dept. being busy with other cars that take priority.

wouldn't hurt to call them every so often to nudge them a bit.

 

Hmmm. What would that have to be? To me a broken Prius C after 70 miles is the automobile equivalent of a kid whose limbs have spontaneously fallen off and who has been rushed to the E.R.

 

+1 - Only thing higher priority should be a bunch of PIPs that have bricked their batteries.
OMG!! - hope I haven't jinxed anything... Dead batteries!!

 

Ack...good luck. I'm past 1000 miles with nary a problem (just a creaking heard when pulling up the somewhat steep incline to enter the garage; most likely the frame flexing).

 

Been there.

We bought a new '06 Envoy back in...well, 06. On the sixth day of ownership the vehicle went TANGO-UNIFORM with a transmission issue. Naturally, the dealership covered the repair by installing a new transmission, but I was left with a very, VERY uneasy feeling about their mechanics ability to install a new one, and how major surgery on a brand new vehicle would affect its service life.
Long story short...I drove it to work today, 6 years and 116,000 miles later. The vehicle hasn't given us ONE minutes trouble since then, and so I'm hoping that your trouble will resolve itself in a similar fashion.
This isn't a six-figure piece of test equipment. Toyota has already built a ton of them, and they spend billions in R/D. I'm thinking that the problem is one of assembly rather than design, and that they'll figure out which piece/part is either broken or improperly installed and correct the problem.
Two weeks is a rather lackluster diagnostics response (my transmission issue took 36 hours to resolve itself) BUT you have to give them a chance to do their thing.

The good news is that you can mention to the service manager and the sales manager that you're about to receive a lengthy Customer Satisfaction Survey form. Actually.....if Toyota is like GM, you'll get two...one for the new car purchase and one for the warranty repair. Also, you've already engaged whatever "customer satisfaction" asset that Toyota has here in North America.
Keep up the pressure!
If you're a big enough pain in their butt, it will encourage them to get their (your) problem in the rear-view mirror as quickly as possible.

Good Luck!!!

 

^Well, it's a little early to say there's no inherent design problem (knock on wood). Gen 3 has the hideous intake manifold problem that allows moisture to seep into the engine causing all manner of disturbing knocking, something not even their billions in R&D afforded them to discover. With no apparent damage, this has only been addressed through a TSB. With a showstopper that the OP has experienced, if there is an inherent design problem, I am much more hopeful that a recall will be issued (just speaking hypothetically, folks, don't freak out).

 

I hear it to from the rear plastics is what I think it is. Ir reminds me im not driving heavy pig but a nice light car.

In regards to the break down. With millions of things taking place at once in the vehicle we over look the fact that how well things do go right! Toyota makes the best stuff but like anything even your own body it can fail anytime. I trust this marque over any other hybrid system out there. With the most proven track record over all.

 

Let's hope that this is simply an isolated failure and not something we all have to look forward to? It's a shame that simple in seattle had to be the "lucky" one but I have faith in Toyota to make things right with the car and in the meantime Toyota has provided a rental during the repair process to help minimize the inconvenience. If something is discovered that requires a recall well then so be it. I'm still hoping that this is just a one in a million thing... I wish simple in seattle the best of luck and I hope he lets us know the outcome.

 

like everyone else im anxious to hear what the problem was. please let us know. i do expect toyota to take care of you promptle, couteously and in as timely a fashion as possible

 

In two days, they have not even done the paperwork yet. With only 70 miles, they should apologize for the inconvenience and locate you a new car.