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Misaligned rear hatch

Discussion in 'Prime Care, Maintenance and Troubleshooting' started by ppongi, Jul 7, 2017.

  1. ppongi

    ppongi Junior Member

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    It has been about 3 weeks and we absolutely love our Prius Prime.

    About a week ago, we noted misalignment in the rear hatch (photos attached). So we took it back to the dealer here in Plano, TX, to see if they can do something about it. Luckily, there was a rep from Toyota and he measured/acknowledged there is an issue with the rear hatch or glass attachment. Am i the only one? I have not spotted any other Primes around here so can't compare!
     

    Attached Files:

    #1 ppongi, Jul 7, 2017
  2. huskers

    huskers Senior Member

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    Actually, we had someone here who had the same problem. Rain was getting into the back. I'll check the thread for you later. Got to go now.
     
    #2 huskers, Jul 7, 2017
  3. ppongi

    ppongi Junior Member

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    Update: 7/19/2017

    I have been calling and leaving messages with the service manager at Toyota of Plano where I purchased my Prime. They don't seem to bother calling me back with this manufacturig issue.

    Can anybody suggest what the next step can be? I called Toyota and talked to a gal and expained the rear hatch misaligment issue. I was shocked to hear her saying " so what do you want me to do?"

    I bought a Toyota for its build quality and reliability and now I am very much disappointed.
     
    #3 ppongi, Jul 19, 2017
  4. CoastRider

    CoastRider Active Member

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    Why did the dealer not keep your car (and schedule work) as soon as the misalignment was confirmed by the Rep? Did they give you any reason for this delay?

    I hate to sound negative, but there does seem to be quite a few issues being reported about the new Prime. Many on this website. Very disappointing. Has the build quality of Toyota started to slip?
     
    #4 CoastRider, Jul 19, 2017
  5. ppongi

    ppongi Junior Member

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    I am going to report this negligence to Toyota and other governing jurisdictions or parties. It is rediculous.

    We have owned Hondas and Prime is our first Toyota which replaced my Civic with +200k with no issue. I guess I should have kept my Civic.
     
    #5 ppongi, Jul 19, 2017
    CoastRider likes this.
  6. CoastRider

    CoastRider Active Member

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    In all honesty, the couple times I called Toyota Corporate in the past to report dissatisfaction with a dealer, they just told me that "dealers are an independent business" and Toyota has no control over them. But she was very polite when telling me that. :ROFLMAO:

    Sorry to hear about your problem. Is there another dealer you can visit?
     
    #6 CoastRider, Jul 19, 2017
  7. huskers

    huskers Senior Member

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    Is water getting in when it rains?
     
    #7 huskers, Jul 20, 2017
  8. bisco

    bisco cookie crumbler

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    why don't you schedule an appt with service and take it in?
     
    #8 bisco, Jul 20, 2017
    Mark57 likes this.
  9. DavidA

    DavidA Prius owner since July 2009

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    May I suggest taking this to another dealer, if that is an option in your area? Sometimes, a competing dealer would be interested in your satisfaction by being your hero to gain future business.
     
    #9 DavidA, Jul 20, 2017
    Mark57 and Prius from Dad like this.
  10. Dale Leonard

    Dale Leonard Member

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    Ah choo, Ah Troll
     
    #10 Dale Leonard, Jul 20, 2017
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  11. ppongi

    ppongi Junior Member

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    Update 08/02/2017
    Field technicians from Toyota looked at the reported misalignment in the Prius Prime rear hatch/glass attachment. Although they admit there is uneven gap (left gap is twice as big as the right gap) they
    are saying the rear glass and hatch are within production standards and no repair/adjustment is needed at this time. Very disappointed in the quality of workmanship.
     
    #11 ppongi, Aug 2, 2017
  12. Elektroingenieur

    Elektroingenieur Senior Member

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    Just out of curiosity, is the back door on your car within the standard ranges (see below) from the Repair Manual (RM32D0U, available by subscription to techinfo.toyota.com), in the section Vehicle Exterior: Door/Hatch: Back Door: Adjustment?

    InspectBackDoor.png
     
    #12 Elektroingenieur, Aug 2, 2017
    ppongi likes this.
  13. Trollbait

    Trollbait It's a D&D thing

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    This is likely to keep the Toyota's production costs down for the carbon fiber hatch and curvy glass. It can also be to keep hatch production from slowing car production. That occurred early on.
     
    #13 Trollbait, Aug 3, 2017
  14. john1701a

    john1701a Prius Guru

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    What research did you do prior to purchase?

    Did you look at other Toyota vehicles in the same pricing category to establish a realistic expectation?

    Prime is a mainstream offering, not a Lexus. So, it won't be perfect. It will outclass some of the competition though. Check out what some of the other automakers deliver. You're in for a surprise. Getting a CFRP hatch with curved-glass is amazing for that price.
     
    #14 john1701a, Aug 3, 2017
  15. ppongi

    ppongi Junior Member

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    Thank you very much for posting this!
     
    #15 ppongi, Aug 3, 2017
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