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Ipod/Iphone option disappeared

Discussion in 'Gen 1 Prius Plug-in 2012-2015' started by mess89, Nov 25, 2016.

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  1. mess89

    mess89 Junior Member

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    2015 Prius Plug-in
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    Plug-in Base
    2015 Prius plug-in. Iphone 6 connected with usb cable. In the last 2 years when my phone was plugged in I could hit the "ipod" button from the audio source icons and play the music that is downloaded on my phone. In the last 2 weeks I have notice that the "ipod" option has disappeared. "usb" is grayed out. I have also been unable to play music through the "bluetooth" button although I can make calls through bluetooth and I have checked to see that music was selected on the bluetooth connection screen.

    I have searched the forums and tried some steps to rectify the situation but so far no luck.

    Any help is appreciated.
     
    #1 mess89, Nov 25, 2016
  2. rogerv

    rogerv Senior Member

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    Plug-in Base
    I'm far from an expert on any of this stuff, but have you tried changing the USB cable?
     
    #2 rogerv, Nov 25, 2016
  3. mess89

    mess89 Junior Member

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    2015 Prius Plug-in
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    Plug-in Base
    Yes. Tried 2 different cables. Same thing.
     
    #3 mess89, Nov 25, 2016
  4. mess89

    mess89 Junior Member

    Joined:
    Feb 10, 2016
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    Location:
    New York
    Vehicle:
    2015 Prius Plug-in
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    Plug-in Base
    Just as a follow-up. The dealer updated the software and now all works fine. So was a software issue.
     
    #4 mess89, Mar 10, 2017
    Prodigyplace likes this.
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