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I stopped getting notifications for my subscribed threads.

Discussion in 'PriusChat Website Questions' started by dogfriend, Jan 14, 2009.

  1. dogfriend

    dogfriend Human - Animal Hybrid

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    Is this just me, or did this happen to anyone else? I stopped getting emails about 2 days ago. I am still subscribed to several threads (per my User CP) but I haven't gotten any notifications for any of the threads I am subscribed to. I haven't changed my email address or settings and I'm getting other website notifications, but none from PC.
     
    #1 dogfriend, Jan 14, 2009
  2. wchardin

    wchardin Senior Member

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    I'm in the same boat as you. I checked my subscriptions and they say instant, but I haven't received any emails. Also haven't received any emails when I get a PM.
     
    #2 wchardin, Jan 15, 2009
  3. dogfriend

    dogfriend Human - Animal Hybrid

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    I don't even get notifications for this thread.
     
    #3 dogfriend, Jan 15, 2009
  4. dogfriend

    dogfriend Human - Animal Hybrid

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    Help?
     
    #4 dogfriend, Jan 16, 2009
  5. GrGramps

    GrGramps Active Member

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    Dear Dog, I wonder if your ISP is blocking PriusChat? I recently found that Mediacom blocks it so I opened an acccount with Gmail in order to register. The alternative is to do battle with your ISP to see if they can change things. I did that once in the past but no longer have the patience.

    Roy
     
    #5 GrGramps, Jan 17, 2009
  6. dogfriend

    dogfriend Human - Animal Hybrid

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    I thought of that since I have an evil ISP (Comcast). But I'm using my .Mac email account. They never blocked any emails before.


    I'm not getting any updates for any subscribed threads or PMs. This just started this week. Everything was working fine last week.
     
    #6 dogfriend, Jan 17, 2009
  7. dogfriend

    dogfriend Human - Animal Hybrid

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    This is weird. I got a notification for one of my subscribed threads, but there are about half a dozen others that had posts after that and I didn't get notified on any of those. :(
     
    #7 dogfriend, Jan 18, 2009
  8. warrior

    warrior New Member

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    There is a first time for everything;)
     
    #8 warrior, Jan 18, 2009
  9. wchardin

    wchardin Senior Member

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    I am using .Mac too, and didn't get any notifications for this one either.
     
    #9 wchardin, Jan 19, 2009
  10. Tideland Prius

    Tideland Prius Moderator of the North
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    You're not the only one, I've received another PM on this issue. We're working on it.
     
    #10 Tideland Prius, Jan 19, 2009
  11. wchardin

    wchardin Senior Member

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    I never thought that I would miss the frequent Priuschat automated emails, but I do! ;)
     
    #11 wchardin, Jan 19, 2009
  12. Danny

    Danny Admin/Founder
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    I just checked the email queue on the server and there are a couple hundred emails sitting in there for members registered with .mac email addresses. Looks like the PC server got flagged as a spammer or something.

    Here is the apple page on it:

    MobileMe: Email is delayed or returns to sender with "452" error message

    I'm going to see what I can do to get our server off the blacklist.
     
    #12 Danny, Jan 19, 2009
  13. Danny

    Danny Admin/Founder
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    Ok, I just had a wonderful conversation via Live Chat with a gentleman named Jorge B. He has sent the issue over to a MobileMe Mail Specialist who will take a look into the problem, but also encouraged any members who are not receiving emails to contact them as well using the Live Chat.

    Best way to do this is to go here:

    Apple - Support - MobileMe

    Then under "MobileMe Mail" click "Receiving Mail". You should see an icon for Live Chat at the bottom of that information under "Still Need Help?"

    Apple LiveChat support was amazingly helpful. Way to go, Apple.
     
    #13 Danny, Jan 19, 2009
  14. wchardin

    wchardin Senior Member

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    Thanks Danny, I just checked my mail and I have 39 emails from PriusChat.
     
    #14 wchardin, Jan 19, 2009
  15. dogfriend

    dogfriend Human - Animal Hybrid

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    I just got 50 emails from PC. If they stop again, now I will know who to contact.

    Thanks Danny. :)
     
    #15 dogfriend, Jan 19, 2009
  16. dogfriend

    dogfriend Human - Animal Hybrid

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    I stopped getting emails from PriusChat again. I contacted Apple via Live Chat. They are working on it.
     
    #16 dogfriend, Jan 24, 2009
  17. dogfriend

    dogfriend Human - Animal Hybrid

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    Still not getting emails from PC. I got a follow up email from Apple:

    From: [email protected]
    Subject: Re: Your MobileMe Request Regarding dogfriend; Follow-up: 65627072
    Date: January 26, 2009 2:54:00 PM PST
    To: [email protected]

    Dear Dogfriend,

    Thank you for your patience with the email issues you have been experiencing.

    Apple has attempted to identify and "whitelist" each of the mail server IP addresses for priuschat.com, so you should now be able to receive messages those mail servers to your MobileMe email address.

    It is possible, however, that Apple junk-mail filters will still delay or reject messages coming from those mail servers. If you don't receive messages those mail servers in fewer than 15 minutes, please ask the sender to send a test message to your MobileMe email address. Have the sender put the Follow-Up Number of this message in the test email's subject line, and in the CC field, put [email protected].

    Please allow at least three minutes for the test email to arrive, and then check your MobileMe email. If the test email is there, the issue should be resolved. If the test email is not there, please reply to this message to let me know. My team will look at the CC copy and whitelist the IP address(es) used to deliver that message.

    If you experience this issue in the future, please repeat the test using the same subject and CC address as described above, and let me know by replying to this message.

    Sincerely,

    Christopher
    MobileMe Support Specialist
    Apple - Support - MobileMe - Supported Locations and Languages
    MobileMe Help

    Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
     
    #17 dogfriend, Jan 28, 2009
  18. dogfriend

    dogfriend Human - Animal Hybrid

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    I thought I would follow up: my email seems to be back to normal as of two days ago. I think I'm getting all the notifications now.
     
    #18 dogfriend, Feb 6, 2009
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