Foxwell Scan Tool on Prius Prime

I initially posted a question on one the existing threads, but one of the moderators suggested starting a new thread. A quick site search revealed very few hits for the Foxwell scanners. Perhaps this thread can become what folk’s experiences have been with the Foxwell scan tools and the Prius Prime.

My original question was:
Can the Foxwell NT520 Pro scan tool be used to change the constant beeping to a single beep when the shift lever is in reverse?

Last night I verified my NT520 has the latest Toyota firmware package. This morning, when I connected it to the OBD2 port it would not auto-detect the Prime (mine is a 2021). After toggling through the various Prius model menus, I noted the latest Prius supported by the scanner is a 2016. For the heck of it, I selected that then tried, unsuccessfully, to find an option to change the reverse beep duration.

I sent a support ticket to Foxwell asking why the Prime doesn’t show up on the tool. At this point I’m a bit irritated with them since I had bought the Toyota firmware package just last year and their site seems to imply they are constantly updating the firmware. I have used the NT520 on my 2005 Honda Pilot and 2014 Toyota Tacoma without any issues. I’ll post back Foxwell’s response once I hear back from them.

Has anyone had any luck getting a Foxwell scan tool to auto-detect the Prime?
What model Foxwell scan tool did you use?
Were you able to change any of the “dealer only” customization options listed near the end of the owners manual?
Are there other useful features of the scan tool which are specific to the Prime?

Thanks for any insight you can offer.

 

I went through every menu option on the scan tool and don’t recall seeing any customization menus. Granted I was focused on finding the selection for the reverse beep mode, so I could have missed others. I’ll have to check again after I receive a response from Foxwell.

 

I’ll have to look up those options if the Foxwell doesn’t offer decent support for the Prime. At least I’ve gotten my money’s worth out of the Foxwell for my other two vehicles if it turns out to be a bust for the Prime. Thanks for the info.

 

I’ll have to look into that one as well. I’ve seen it mentioned on the Piloteers forum. Thanks for the info.

 

I plan to spend no more than two additional hours to determine if the Foxwell NT520 can make the customization changes. Gotta do due diligence since the Toyota firmware package is already loaded on the scan tool. If unsuccessful, I will take a serious look at the OBDLink.

 

As a follow-up to the Foxwell NT520 Pro Toyota specific firmware package supporting the Prime, Foxwell says their package doesn’t support the 2021 Prime. I asked if it supports a 2016 Prime and am waiting for their response. I don’t have high hopes at this time, and will report back upon receipt of their response.

 

My bad. I guess when Wikipedia stated the prime was introduced in 2016 that was the 2017 model.

 

I heard back from Foxwell and the NT520 Pro only offers Toyota support through 2016. This is contradictory to the product description on their website which clearly states firmware updates will support new vehicles (with no cutoff date listed). I voiced my displeasure to them but it will probably fall on deaf ears. I guess it’s time to look into the alternatives.

 

I haven’t heard back from Foxwell, probably because they realize their marketing claim was deceitful. At this point I’m going with the NT520 Pro, with the Toyota firmware, will not support the Prius Prime (nor any Toyota product made after 2016 for that matter).

I’m going to try to play around with the unit one last time this weekend, but I’m not hopeful the outcome will be any different than the first attempt.

 

Hi High Mileage,

Thanks for the offer. I appreciate your willingness to help out a stranger. I’m pretty sure I’m going to purchase a OBD2 dongle and an app (need to research if the smart phone or laptop based one makes more sense) since it’s going to get multiple uses.

As for the Foxwell NT520 Pro I gave it one last attempt last night and have thrown in the towel. It’s been a great tool for my Pilot and Tacoma, but a total bust for the Prime.