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Experiences w/ PriusChat Store?

Discussion in 'Newbie Forum' started by bfree, Nov 6, 2011.

  1. bfree

    bfree Prius On The Go

    Joined:
    Nov 6, 2011
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    Location:
    United States
    Vehicle:
    2005 Prius
    Model:
    Two
    I ordered a pair of Prius window shades on the PC store about 2 weeks ago - I have not received anything yet (other than an email confirmation of the order), I've received no tracking number, nor have I received any response to my query sent via the store's contact form...

    Just wondering if this was typical for the PriusChat store, and if not, who can I contact regarding the status of my order?

    Most online stores send out a tracking number within a couple of days of the order, then deliver my order within a couple days from that.

    Has anyone else had good/bad experiences with the Store?

    Any assistance in this matter would be much appreciated! - A Newbie
     
    #1 bfree, Nov 6, 2011
  2. xs650

    xs650 Senior Member

    Joined:
    Jul 2, 2010
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    Location:
    Northern California
    Vehicle:
    2010 Prius
    Model:
    II
    I've had several good experiences with the store, including easy return of a couple of things I changed my mind on once I saw them.

    They have a contact tab on their web page that leads to this
    Contact Us : PriusChat Shop
    it has a phone number and an email form.

    I believe most of their stuff is shipped directly from another vendor or maybe a manufacturer. That might account for some of the lapses in communication. You aren't the first to have your problem. I think they could work on their communications.

    Overall I have been very happy with them and it gives me a nice warm fuzzy feeling to support Prius Chat. I will continue to do so.
     
    #2 xs650, Nov 6, 2011
    1 person likes this.
  3. JGC61

    JGC61 Active Member

    Joined:
    Mar 8, 2011
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    Location:
    Long Island
    Vehicle:
    2021 Prius Prime
    Model:
    Limited
    Bought several items.
    Excellent quality and fast shipping.:D
     
    #3 JGC61, Nov 6, 2011
    1 person likes this.
  4. Sabby

    Sabby Active Member

    Joined:
    Sep 17, 2011
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    Location:
    SoCal
    Vehicle:
    2015 Prius
    Model:
    Two
    I found them to be very responsive to email questions. Use the contact as noted above by xs650
     
    #4 Sabby, Nov 6, 2011
    1 person likes this.
  5. macmaster05

    macmaster05 Senor Member

    Joined:
    Sep 27, 2009
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    Location:
    USA
    Vehicle:
    2010 Prius
    Model:
    Two
    Most people have a good experience but every once in a while we get threads exactly like this. Good luck.
     
    #5 macmaster05, Nov 6, 2011
    1 person likes this.
  6. bfree

    bfree Prius On The Go

    Joined:
    Nov 6, 2011
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    Location:
    United States
    Vehicle:
    2005 Prius
    Model:
    Two
    Thanks xs659 (and all other replies)! You have to scroll all the way down to the bottom of the page to find the phone # - I missed it :^)

    I just received a response to my query - they sent me a tracking number, and it looks like it'll be delivered tomorrow - yay!

    Again - thanks all! - b
     
    #6 bfree, Nov 6, 2011
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