1. Attachments are working again! Check out this thread for more details and to report any other bugs.

EOE Safety Recall and Warranty Enhancement ZE3

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by jdcollins5, Oct 22, 2014.

?

Have you had the EOE Safety Recall performed AND received a Warranty Enhancement ZE3 letter?

Poll closed Nov 5, 2014.

  1. YES to EOE Safety Recall and YES to Warranty Enhancement ZE3

    7 vote(s)
    38.9%

  2. YES to EOE Safety Recall and NO to Warranty Enhancement ZE3

    11 vote(s)
    61.1%
Multiple votes are allowed.
Page 1 of 3
  1. jdcollins5

    jdcollins5 Senior Member

    Joined:
    Aug 30, 2009
    5,131
    1,340
    0
    Location:
    Wilmington, NC
    Vehicle:
    2010 Prius
    Model:
    III
    A few members have reported that they have had the EOE Safety Recall performed and have received a Warranty Enhancement ZE3 letter stating that the Inverter IPM warranty was being extended to 15 years and unlimited mileage.

    Reading the letter more closely it indicates that this warranty is specific to the vehicle with the VIN listed in the letter. So this appears that this is a vehicle specific warranty extension and not a blanket warranty extension for all vehicles included in the EOE Safety Recall.

    This poll is an attempt to determine how many members that have had the EOE Safety Recall have received a Warranty Enhancement ZE3 and to see if we can determine who qualifies for the ZE3 letter.

    Those that have received the Warranty Enhancement ZE3 letter it would be nice if you posted with your location.
     
    #1 jdcollins5, Oct 22, 2014
  2. xpcman

    xpcman Senior Member

    Joined:
    Jun 11, 2009
    1,302
    295
    0
    Location:
    California - SF Bay area
    Vehicle:
    2008 Prius
    got the letter - but have NOT done the recall.
     
    #2 xpcman, Oct 22, 2014
  3. TsKarma

    TsKarma Junior Member

    Joined:
    Aug 29, 2012
    82
    8
    0
    Location:
    California
    Vehicle:
    2010 Prius
    Model:
    V
    Yes to recall and yes to the 15yr warranty letter; location Southern California.
     
    #3 TsKarma, Oct 22, 2014
  4. jdcollins5

    jdcollins5 Senior Member

    Joined:
    Aug 30, 2009
    5,131
    1,340
    0
    Location:
    Wilmington, NC
    Vehicle:
    2010 Prius
    Model:
    III
    You have NOT done the EOE Safety Recall but you have received the Warranty Enhancement ZE3 letter ? Interesting. I did not think of this as a possible combination.

    This is my first poll and I do not see a way to edit the poll responses to add your combination.
     
    #4 jdcollins5, Oct 22, 2014
  5. Mendel Leisk

    Mendel Leisk EGR Fanatic

    Joined:
    Oct 17, 2010
    56,675
    39,222
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    I wonder if xpcman's "letter" is the recall letter? Also: what was the VIN range for the warranty extension? I've received the inverter software update recall letter, done the recall, not gotten any further letter, about warranty extension.
     
    #5 Mendel Leisk, Oct 23, 2014
  6. jdcollins5

    jdcollins5 Senior Member

    Joined:
    Aug 30, 2009
    5,131
    1,340
    0
    Location:
    Wilmington, NC
    Vehicle:
    2010 Prius
    Model:
    III
    That is why I asked him the question above to be sure the letter he is referring to is the ZE3 letter.

    A copy of the Warranty Enhancement ZE3 can be found in this thread Inverter IPM - 15 year Warranty Enhancement ZE3 | PriusChat.

    The letter states that this Warranty Enhancement is specifically for the VIN stated in the letter. In other words for this one particular vehicle, not a VIN range.
     
    #6 jdcollins5, Oct 23, 2014
    Mendel Leisk likes this.
  7. Mendel Leisk

    Mendel Leisk EGR Fanatic

    Joined:
    Oct 17, 2010
    56,675
    39,222
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Sounds like they're being cagey, not specifying a range. ;(
     
    #7 Mendel Leisk, Oct 23, 2014
    jdcollins5 likes this.
  8. ETP

    ETP 2021 Prime(Limit),24 Venza Limit,B52-D,G,F,H

    Joined:
    Apr 12, 2009
    2,802
    1,170
    0
    Location:
    Auburdale FL
    Vehicle:
    2021 Prius Prime
    Model:
    Limited
    Same here
     
    #8 ETP, Oct 23, 2014
  9. xpcman

    xpcman Senior Member

    Joined:
    Jun 11, 2009
    1,302
    295
    0
    Location:
    California - SF Bay area
    Vehicle:
    2008 Prius
    I have the Warranty enhancement Notification - ZE3 letter.

    I took the car in for the warranty work and they were unable to connect their computer to do the software update. I have not taken the car back to have them try again since I have been busy the last few months. I suspect the interface plug is damaged.

    My vin number is under 1500 being one of the oldest 2010's bought June 2009
     
    #9 xpcman, Oct 23, 2014
    jdcollins5 likes this.
  10. Den49

    Den49 Member

    Joined:
    Oct 25, 2010
    498
    268
    0
    Location:
    Maryland
    Vehicle:
    2010 Prius
    Model:
    IV
    My guess:
    The reason the warranty extension letter contains the VIN is to limit the warranty to only the car covered by the warranty, not to determine whether the car is in the covered group. That determination is based on whether you are in a statistically defined group of potentially faulty inverters based on overall quality assurance and experience data, not individual car inspection or model year. My car was manufactured in June 2009.
     
    #10 Den49, Oct 23, 2014
  11. jdcollins5

    jdcollins5 Senior Member

    Joined:
    Aug 30, 2009
    5,131
    1,340
    0
    Location:
    Wilmington, NC
    Vehicle:
    2010 Prius
    Model:
    III
    The above are two cars manufactured in June of 2009 that have received the ZE3 letter. My car was manufactured in July of 2009 with a VIN in the 036000+ range and I have not received a letter.

    Is Maryland a CARB state? The others that have received the letter so far are from California.

    Maybe from those that have received the ZE3 letter we will need the state of residence, the build date and the relative VIN number in order to see if we can determine the criteria for receiving the warranty extension.
     
    #11 jdcollins5, Oct 23, 2014
  12. Den49

    Den49 Member

    Joined:
    Oct 25, 2010
    498
    268
    0
    Location:
    Maryland
    Vehicle:
    2010 Prius
    Model:
    IV
    I believe Maryland is a CARB state.
     
    #12 Den49, Oct 23, 2014
    jdcollins5 likes this.
  13. VicVinegar

    VicVinegar Member

    Joined:
    Jun 21, 2013
    264
    48
    0
    Location:
    Northern Virginia
    Vehicle:
    2013 Prius
    Model:
    Three
    Northern Virginia - Received my warranty letter today and I had the recall done. I'd have to look up by build date, but it is a 2013, so I'm already an outlier in this thread.
     
    #13 VicVinegar, Oct 23, 2014
    jdcollins5 likes this.
  14. jdcollins5

    jdcollins5 Senior Member

    Joined:
    Aug 30, 2009
    5,131
    1,340
    0
    Location:
    Wilmington, NC
    Vehicle:
    2010 Prius
    Model:
    III
    Virginia is not a CARB state is it?
     
    #14 jdcollins5, Oct 23, 2014
  15. Prius_Cub

    Prius_Cub Member

    Joined:
    Feb 12, 2013
    152
    60
    0
    Location:
    Radford, VA
    Vehicle:
    2008 Prius
    Model:
    II
    It's not.

    LG-AS780 ? 2
     
    #15 Prius_Cub, Oct 24, 2014
    jdcollins5 likes this.
  16. edz

    edz Junior Member

    Joined:
    May 25, 2009
    14
    5
    0
    Location:
    Long Beach, CA
    Vehicle:
    2010 Prius
    Model:
    IV
    Southern California; 2010 Prius, "First use 6/30/09"..
    Received ZE3 letter on 10/23/14. Had EOE safety recall (motor generator ECU....) done 3/24/14.
     
    #16 edz, Oct 25, 2014
    jdcollins5 likes this.
  17. working1

    working1 Active Member

    Joined:
    Apr 1, 2013
    121
    111
    0
    Vehicle:
    2012 Prius
    Model:
    Two
    Received letter 10/30/14. Recall done 3/31/14. Looks like a 7 month spread between recall service and letter.
     
    #17 working1, Oct 30, 2014
    jdcollins5 likes this.
  18. Nutstoyou

    Nutstoyou Junior Member

    Joined:
    Jun 12, 2013
    34
    14
    0
    Location:
    Southern California
    Vehicle:
    2012 Prius
    Model:
    Three
    2012 Prius
    Received ZE3 letter on 09/12/14. Had EOE safety recall (motor generator ECU....) done 02/14/14.
     
    #18 Nutstoyou, Oct 30, 2014
    jdcollins5 likes this.
  19. jdcollins5

    jdcollins5 Senior Member

    Joined:
    Aug 30, 2009
    5,131
    1,340
    0
    Location:
    Wilmington, NC
    Vehicle:
    2010 Prius
    Model:
    III
    Hmmm, interesting. Three owners reporting 7 months between the EOE recall and the ZE3 letter.

    I had the EOE recall performed on 4/11/14. Maybe I will receive my ZE3 letter in a couple of weeks ?
     
    #19 jdcollins5, Oct 31, 2014
  20. macman408

    macman408 Electron Guidance Counselor

    Joined:
    Mar 21, 2010
    1,179
    367
    1
    Location:
    California
    Vehicle:
    2010 Prius
    Model:
    V
    An odd pattern, and one that I'm not a part of. I had the EOE recall performed 9/12/14, and received the ZE3 letter roughly a month ago - so only about a month between them for me.
     
    #20 macman408, Nov 5, 2014
(You must log in or sign up to post here.)
Page 1 of 3