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EnTune Registration will not take Contract ID

Discussion in 'Prime Audio, Electronics, and Infotainment' started by PRIMEkhan, Jan 4, 2017.

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  1. PRIMEkhan

    PRIMEkhan New Member

    Joined:
    Dec 29, 2016
    5
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    Location:
    California
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Advanced
    Many Prius owners have been reporting issues with EnTune and Contract ID but Toyota has not been able to fix the problem. As an owner of Prius Prime Advanced I am facing the same issue. Have called Toyota and have been passed from operator to operator but no solution. Prime might be very advanced but EnTune has bugs that Toyota needs to fix.
     
    #1 PRIMEkhan, Jan 4, 2017
  2. jrodz09

    jrodz09 Junior Member

    Joined:
    Dec 24, 2016
    42
    22
    0
    Location:
    Visalia
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    True. I had the same issue when I had purchased my Prime Advance on Dec 16. Took about 2 business days for the contract ID to work. I was able to hit the SOS button and get in contact with the safety connect people in order to get that contract ID if you don't already have that. Just takes time.
     
    #2 jrodz09, Jan 4, 2017
  3. westy72658

    westy72658 Jim Coleman Toyota in Bethesda, Maryland

    Joined:
    Feb 19, 2009
    110
    67
    0
    Location:
    Louisa, KY
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    I am having the same issue here in 2018. Does it take a few days after you sign up for the Contract ID to start working ?
     
    #3 westy72658, May 4, 2018
    jrodz09 likes this.
  4. jrodz09

    jrodz09 Junior Member

    Joined:
    Dec 24, 2016
    42
    22
    0
    Location:
    Visalia
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    Takes time. Just make sure to contact the safety connect people. Easiest way, just press that Safety connect button on top.
     
    #4 jrodz09, May 4, 2018
    westy72658 likes this.
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