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Dirty dealer (Dianne please read)

Discussion in 'Dealers & Pricing' started by dmann, Jan 29, 2004.

  1. dmann

    dmann New Member

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    just want your thoughts on this post I just made in yahoo bay area group...ill just paste here... anything more I can/could do?

    This is really disturbing... When I went to the Fremont dealership,
    they told me Toyota is mandating that all the new Prius' are done up
    in the leather package... This is not true. They are taking the
    cars that are arriving at the dealership (that should be allocated to
    people on the waiting list) and having some local shop re-apolster
    them with leather.

    I called Toyota and they have no such policy, and strongly
    discouraged me from purchasing the car as they will not warranty
    them...and said it will not hold as well as factory.

    I filed a registered complaint with Toyota regarding Fremont and plan
    to follow up on this complaint to ensure something is done. People
    that are waiting on their cars will get them later from this
    dealership because they are trying to sell them for $5,995 extra!
    and the leather is very poor quality (in my opinion).

    When I called them back, they then said Toyota is not forcing them to
    do this, and admitted they have made the choice to make these changes
    to the car and sell them to the public at $5,995 more! I did not
    want leather, so they offered me a car to be picked up next week with
    no changes, AT $5,995 more!

    They claimed other dealerships are doing this as well...I have called
    3 on the list and none of them have offered the Prius in leather.

    One dealership said they would not even offer it to me because they
    could be sued. he would only tell me where to get it done.

    Do what you want with this info...here is my registered complaint
    number and the number to call Toyota if you want any more information.

    Complaint # 200401290992
    Customer assistance # 1-800-331-4331

    -don
     
    #1 dmann, Jan 29, 2004
  2. mossypete

    mossypete New Member

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    Location:
    Berkekey, CA
    Don:

    I agee that's really shabby treatment - I test drove one at Fremont toy in october but was turned off by their attitude.

    I just took delivery of a silver Pkg 7 from Hayward Toyota at $500 under MSRP
    I did it all over the internet - The first time I went to meet the dealer was the day I picked up the keys. THe wait was about 1 month

    Theyre an autonation dealer - which put me off a bit but the salesman Val was straightforward and kept to his word even though all was over the internet with no binding agreements.

    Even he Finance guy only made a halfhearted attempt to sell me the xtended warranty. ( had outside financing already lined up before I came in to pick up the car)


    Try Val Kuncheff at Hayward toyota 889-8000 X 272

    Mention my name Pete Moss

    good luck
     
    #2 mossypete, Jan 31, 2004
  3. miniracer

    miniracer New Member

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    I test drove a Prius in early January in Berkeley. Their demo had full leather and was $3000 extra. They said they could do any car like that in 3 days AND it was approved by Toyota's since it was up to their standards. I wasn't terribly impressed.
     
    #3 miniracer, Feb 12, 2004
  4. tag

    tag Senior Member

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    I wouldn't be either since I can't imagine Toyota adopting "standards" for aftermarket products. I could be wrong about that but it sure sounds weird.
     
    #4 tag, Feb 13, 2004
  5. GreenSpeed

    GreenSpeed New Member

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    Yes yes!! Same experience with Berkeley! Check out what happened to me here
     
    #5 GreenSpeed, Aug 10, 2006
  6. onerpm

    onerpm New Member

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    IMO, it's a free country and the dealer (this has nothing to do with Toyota Motor Corp.) can sell its cars, add whatever options, etc., that it wants. If you don't like it, go elsewhere or, worst case, don't buy a Prius. Gouging should be prohibited for critcal commodities, but not for cars. I fully embrace, in general, the concepts of open markets, supply & demand, etc., as part of a capitalistic system.

    That said, it's very shabby and I would not choose to buy my car (even a non-Prius at a good price) from a dealer that has such a policy. I wouldn't file any complaint, although they probably deserve it for outright lying to you about leather aftermarket being required by Toyota.
     
    #6 onerpm, Aug 16, 2006
  7. mehrenst

    mehrenst Member

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    2005 Prius
    Model:
    II
    <div class='quotetop'>QUOTE(onerpm @ Aug 16 2006, 01:42 PM) [snapback]304284[/snapback]</div>
    What you say is true but, the amont of time it would take a dealer to squeal like a stuck pig if you posted the details and provided their name in a public forum would make your head spin. It's the same reason why BBB reports are useless. Nobody wants to live with the hastle the business can cause you personally.
     
    #7 mehrenst, Aug 16, 2006
  8. GreenSpeed

    GreenSpeed New Member

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    Well so is what we're doing here illegal? That'd be weird if it was.
     
    #8 GreenSpeed, Aug 16, 2006
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