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Car wouldn't unlock!

Discussion in 'Gen 4 Prius Main Forum' started by The Professor, Jul 30, 2019.

  1. The Professor

    The Professor Senior Member

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    So today, I was sat waiting stationary in my car for an hour while my daughter was at one of her kid's clubs. I had the car in Ready mode to use the air con. When the time came to collect her, I got out of the car and used the button on the boot/trunk to lock the car. I heard the mechanical noise of it locking. There were no beeps or anything else odd. I then collected my daughter and returned to the car a few minutes later.

    When I got to the car, I noticed that the side mirrors weren't retracted (as would normally happen when you lock the car). I put my hand behind the driver's door handle, but the car didn't unlock. I pressed the unlock button on the remote a few times and nothing happened. I pressed the lock button on the remote and nothing happened either.

    With no other options remaining, I used the emergency key hidden in the remote to unlock the car. This unlocked the door. The alarm immediately sounded. I pressed the unlock button on the remote to stop the alarm, but nothing changed and it was still making a noise. So, I put my foot on the brake and pressed the Start button. The car entered Ready mode and the alarm stopped a couple of seconds later. It should be noted here that I was holding the remote in the same hand that I was using to press the Start button, so it may or may not have detected they key via the usual radio method, or it may have detected it via the near-field antenna in the Start button (that is normally used when the remote battery is flat).

    I tried several times to reproduce the issue exactly as above, but everything has returned to normal. So I drove home. Tried a few times since then, but again everything is normal.

    Any thoughts?

    I figured it could have been something locally interfering with the radio transmission from the remote, but not only do I park there twice a week and it's never happened before, but the car worked fine an hour prior in the same location (when I dropped my daughter off), and fine immediately after the issue occurred. I also thought it could be a weak/flat battery in the remote - it's getting on for nearly 2 years old (unless it was changed at the last service), but it seems to be working fine, and locking/unlocking the car from its usual distances.
     
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  2. bisco

    bisco cookie crumbler

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    check the 12v health?
     
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  3. Diego Sausen

    Diego Sausen Member

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    I'm sorry if that sounds obvious, but do you remember turning off before closing the car?
     
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  4. bisco

    bisco cookie crumbler

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    i think mine beeps 3 times if you close the door with it on, and a continuous beep if you try to lock it
     
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  5. fuzzy1

    fuzzy1 Senior Member

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    In that case, mine will not lock the doors from the outside. In Ready, it will lock only from the inside buttons, or from the car driving away in gear.
     
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  6. The Professor

    The Professor Senior Member

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    Yeah, just tested it. Mine's the same. If the car isn't completely off it makes a fuss when I close the door (long beep), and refuses to lock via the exterior buttons or remote.

    I'll check the 12V battery tomorrow, but it's less than 2 years old, and would have been charging for an hour around 5 minutes before the issue occurred. It's had no problems been left for several days recently.

    I think something went wrong during the locking, due to the mirrors not being filled in. I wonder if I pressed both the lock and unlock buttons within quick succession on the boot/trunk and that confused it. That's easy to do as the buttons are next to each other and not visible.
     
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  7. bisco

    bisco cookie crumbler

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    could be. maybe there was a computer glitch.

    there have been some odd gen4 12v stories though, at least on this side of the pond.
     
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  8. alanclarkeau

    alanclarkeau Senior Member

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    Do you have a code reader (I don't)? There could be a malfunction code?
     
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  9. The Professor

    The Professor Senior Member

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    Good idea. No fault codes though, at least none that OBD2 shows that haven't been automatically cleared by starting the car three times. A TechStream may show more of course.
     
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  10. alanclarkeau

    alanclarkeau Senior Member

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    This seems to be the various inputs/checks that it does - anything there look suspect?
    upload_2019-7-31_20-38-19.png
     
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  11. The Professor

    The Professor Senior Member

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    It's certainly possible that if I pressed the lock and unlock buttons on the boot in quick succession that some of those inputs might be in an unexpected state, such as the mirror position.

    I also wonder if the automatic locking system has anything to do with it. If you press unlock, and no doors are opened in around 30 seconds then the doors automatically relock. Maybe I pressed lock then unlock really quickly.

    I've tried really hard to reproduce it, but it's all still working fine today.
     
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  12. kithmo

    kithmo Couch Potato

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    It's not likely to be locking and unlocking in quick succession as there's a time limit between locking and then unlocking, IIRC it's default set to 3 or 4 seconds, so you can't lock then unlock immediately. This can be changed with Carista.
    Also if the key fob battery is low you will get a message on the MFD.
    I'd suspect either a dodgy fob or some other temporary radio interference. If it's difficult to reproduce and is working fine now, then I'd go for the second one.
     
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  13. bisco

    bisco cookie crumbler

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    these things happen when you have ms-dos on wheels :cool:
     
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  14. kithmo

    kithmo Couch Potato

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    Probably better than having MS Windows though :rolleyes:
     
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  15. alanclarkeau

    alanclarkeau Senior Member

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    Some were better than others - 3.1, XP were great. I've got an 11yr old Vista Home Premium still working - far more stable than 10. In fact, I reckon 7 was better than 10. Worst - 95? 2000? Millenium?

    XP - though Microsoft tried to kill it off a decade ago, I read only a few months ago that it's still the 3rd most common operating system in business, government etc use.
     
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  16. Seamaster

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    Windows, LOL.
     
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  17. The Professor

    The Professor Senior Member

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    Gotta admit that I love Linux myself. Updates? If they take longer than 10 seconds I'd be worried, no reboots, computer is perfectly useable throughout. I allocate that many hours to do Windows updates, resigned to the fact the machine will be slow as hell during that time, and I'll have to close all my work for the inevitable reboot.
     
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