Bad dealer thread

Wet sanding??!!
Holy crap....those must have been soooome scratches.

Here's the deal from where I'm looking....
If you've already trashed them in the customer satisfaction survey then you've already expended most of the rounds in your bandolier WRT the dealer's management. No matter what they do….good or bad….you’ve already trashed them in the survey.
OK.
So this may be different than the owner(s) of said dealership....and it will indeed be different than whatever (*cough!*) customer care arm that Toyota uses here in North America.
Send Faxes.
Looooots and Loooooots of faxes.
They're a little heftier than emails, but they're faster and a little less expensive (free, if you do it right!) than licking stamps.
Yeah.
I know.....
Nobody licks stamps anymore.

One of the good things about Prius drivers is that they're fairly brand loyal, especially Pip drivers.....most of which are repeat Prius Owners....that….or they just want to cheat their way into being able to use the carpool lane without having to bother with carpooling....or both.
If Toyota seems a little unresponsive to the constant and strident fussing about all things Prius????
Well....part of it is because they're....Toyota, and part of it is because they're a little bit like Harley Davidson (or Apple) in that they're going to build them the way they build them and if you don't like it?
Well......you're the problem.
And....they're going to move ALL of their cars and trucks....especially Priuses.
Don't like it?
Don't buy it.
Somebody will.
Looked at gas prices lately?

So….Some good news.
Some of this has changed a little over the years because of competition and some negative press about quality assurance and the unresponsiveness of Toyota of North America.....and the fact that Americans are without a doubt the most moronic drivers on the planet, and are frequently the “victims” of (*cough!!!*) unintended acceleration.
Also....we're still spluttering our way along in repeating Japan's "Lost Decade" economically. Cars are selling as well as they are only because it's VERY easy to get financed for a new one.

So...send your cards, letters, and faxes.
If the dealer is smart?
They'll work with you.
If they're hungry?
They'll work with you.

 

Piercey Toyota in Milpitas sucks!!

 

same with bernardi. trashed them in the survey. they asked what they could do to get me to change my opinions. yeah, right.

 

it wouldn't be the first time. a quick google brings you right here. they are fortunate you didn't mention thier name.

 

The prep crew at my dealer scratched the left rear door window of my PIP, taking off a sticker. It looks like they took it off with a rototiller. I've shown it to the salesman and the internet sales manager and they've shown it to the prep people and told me the'll order a new glass. Well, it'll be a week Monday. I've only taken the initial survey and right now, I'm waiting for the hurricane to pass through before I start making some noise. We'll see.

 

is there a second survey?

 

The first survey was just a few questions on the phone, then the guy said I should receive another by e-mail.

 

interesting. mine was on paper at the dealership after the purchase was completed.

 

That sounds like handing your ballot to a politician and telling him to take care of it for you.

 

Weird, I received the survey request via e-mail, which pointed to a dedicated website Toyota uses for surveys. Pretty shady if they are making you fill it out right then and there. I would have walked away.

 

Just got the second survey in today's e-mail.