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2018 Prius Prime Premium: microphone not working

Discussion in 'Gen 4 Prius Technical Discussion' started by Kevinjames, May 17, 2024.

  1. Kevinjames

    Kevinjames New Member

    Joined:
    May 17, 2024
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    Location:
    Surrey, BC, Canada
    Vehicle:
    2018 Prius Prime
    Model:
    Prime Premium
    I purchased a 2018 Prius Prime Premium with 11.6" navigation radio. The microphone isn't working for voice commands or Bluetooth. I've tried the Care Care Nut reset trick by leaving the negative battery cable disconnected for overnight. I've also downloaded the latest radio firmware and installed it via USB. The car had a historical (non active) fault code for a disconnected microphone but currently has no pending or active codes on any systems.

    Where do I begin to troubleshoot the microphone problem? How do I remove the roof console to try swapping microphone modules?
     
    #1 Kevinjames, May 17, 2024
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