10K Service, 2011 Gen III, Dealer, The Usual

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by TJ Minski, Sep 10, 2011.

  1. TJ Minski

    TJ Minski Junior Member

    Joined:
    Apr 16, 2011
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    Location:
    Flo-ri-duh
    Vehicle:
    2011 Prius
    Model:
    Two
    exactly as predicted:

    • me - 10k service please
    • svc rep - ok, right this way
    • me - i'll check the oil level and tire pressures when you're done. i would appreciate it if you could make sure they are as specified before i check.
    • svc rep - ok, i understand. we'll take care of you.
    2 hours later
    • svc rep - all done
    • me - arise from waiting room coma induced by 24 hour news on Tokyo-sized tv (there's only 20 minutes of "content" recycled every 40 minutes, i discovered today). ok, let's check - oil at about a 1/4 full after system off 5 minutes, tire pressures 2 lbs high in rear, 2 lbs low in front, 2 wheel covers barely hanging on and look like they'll leap off the wheels at first opportunity... hey, but i've confirmed that you rotated the tires.
    • svc rep - what!? (pretty good inflection of incredulity) takes back to swarm of service guys
    15 minutes later
    • svc rep - you have to wait 5 minutes before checking the oil. our tire pressure gauge says its right, can we use yours?
    • me - sure, here
    15 minutes later
    • svc rep - ok, let's try again (lots of noises about tire pressure gauge accuracies, a single thimble full of oil being poured in, etc.)
    • me - recheck - amazingly, car checks out now, thanks. see you next time.
    • svc rep - thanks, have a good day

     
    #1 TJ Minski, Sep 10, 2011
  2. bisco

    bisco cookie crumbler

    Joined:
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    Plug-in Base
    brilliant!
     
    #2 bisco, Sep 10, 2011
  3. xs650

    xs650 Senior Member

    Joined:
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    Vehicle:
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    Model:
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    You are wasting your time trying to get the dealer to get your tire pressures right, but the correct oil level is worth pursuing.
     
    #3 xs650, Sep 10, 2011
  4. El Dobro

    El Dobro A Member

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    And this is why I prefer to service my car myself.
     
    #4 El Dobro, Sep 10, 2011
    1 person likes this.
  5. oldasdust

    oldasdust Member

    Joined:
    Apr 25, 2011
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    Location:
    illinois
    Vehicle:
    2011 Prius
    Model:
    Three
    Oh God can't wait till 10 thousand miles. At first one 5 thousand miles waited 1 1/2 hours tires 40 front 38 rear on arrival. One block from dealership checked air 36 psi in all four tires after rotation. Geeze
     
    #5 oldasdust, Sep 10, 2011
  6. txl146

    txl146 Member

    Joined:
    Jul 4, 2011
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    Location:
    NY
    Vehicle:
    2011 Prius
    Model:
    Two
    I have a question guys...

    Since Toyota offers free 2 year maintenance plan, is everything pretty much FREE first 2 years? What about consumables parts such as brake pads, rotors, etc?

    Moreover, if I refuse scheduled PM after my warranty has expired can dealer avoid warranty on the battery / hybrid components (think in NY it's 150k miles).

    Thanks,
     
    #6 txl146, Sep 12, 2011
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