Experiences with getting dealer to set Customization options for FREE

You need to make it part of the "deal". When through negotiating add that final item to the deal. They won't walk away from that for a few minutes of technician time.

 

I got a 30 day free check coupon from Route 22 Toyota in Hillside, NJ.
I went there for them to check the car and asked to have the reverse beeper changed to 1 beep and all doors to open when I touch the drivers handle. I told them if there was a charge to change the beep and door lock settings, not to do it. They did it and there was no charge.

 

Has anyone yet figured out if these settings revert to factory
default when the 12V battery is disconnected, like in the gen II?
.
_H*

 

I bought my 2010 Prius on September 19th, and brought it to my dealer (Novato Toyota) today to get two more dealer-only customizations done (I don't want it to beep when locking and unlocking - just flash the lights only). I already had had them disable the reverse beeper before I bought the car. Before I bought the car, they were more than happy to do it for no charge.

I wish I had read the manual more carefully before buying the car and realized that I also wanted these other things done, because I would have had them done as a condition of buying the car. Of course, today it was a completely different story - it's a $69 job, and the service folks have to get approval from the sales folks to do it for no charge, and my sales guy can't approve it without his manager, who isn't here now, and some BS from my sales guy about how this is so much harder than just plugging in the computer and clicking the mouse a few times (he actually said to me in all seriousness "... you know, the tech has to find the right menu ..." ).

They did end up doing it for free after about ten minutes of holding my ground. I didn't even have to threaten to call Toyota Customer Care or remind my sales guy that I haven't received my survey yet. And they did it correctly the first time. So I guess they're not the worst that we've heard about in this thread. Got a free car wash out of it too.

 

Rohrman Toyota in Lafayette, Indiana charged nothing to change the backup beeper to one beep; the headlight turn-off to one second; and all doors to lock when the vehicle is put into gear.

 

I know there are a few threads based on settings, but could someone kindly repost the major settings that we may want???

Backup beep (setting from ?? to ??)
Headlights (???)
Seat belts (???)
etc ???????

TIA!

 

According to the Toyota Service manager in Grants Pass, Or the setting are lost when the 12v battery is disconnected. Bummer. There is going to be a lot of unhappy people because of this, plus the added expense to have it redone at the customers expense.

 

That's *insane*. Haven't these people heard of NVRAM??
.
_H*

 

Toyota of Mt. Pleasant (Texas) did my changes for free, including changing the reverse beep, turning off the headlights after one second, and turning off the seat belt warning. I had them do the changes when I came in for installation of my USB port. The USB module was faulty, so I had to come in again the next week for that, but they handled the customization without ever bringing up a fee.

 

I just picked up my new 2010 yesterday at Carmax/Toyota in MD. First they claimed to never have heard of these settings. Then they said they couldn't change them b/c they were safety features. Then, when I pointed them to the manual, they said they could change the backup beep but would not change the passenger seat belt due to safety/liability issues. But, they were going to charge me. Mind you, this is when I'm buying the car. I told them about all the experiences people are having around the country that I'd read about on PriusChat. They scoffed and said something like "oh... a blog". Finally they agreed to change the backup beeper.

Here's the funny part... they never did it. I didn't test it (I was just happy to get out of there after 2.5 hours). Backing into my driveway I was treated with "beep... beep... beep", etc.

(I even told them my wife was going to buy a Tacoma and my experience would influence from where. Go figure.)

Hey, I got my new Prius though!

 

Bought my V with Nav a couple of weeks ago. While waiting for the car to come in I mentioned to the dealership that I would want to get some of the dealer settable settings changed. His reply? We'll be happy to take care of that, just get me a list of what you want changed. As it turns out they forgot to change one, but fortunately it is one that is changeable by the end user anyway (driver's door unlocking all). Never mentioned money, and didn't seem to consider it an unusual request. Toyota Marin in NorCal.

 

Dropped by City Toyota service dept today and they do it for no charge since i bought it there. The service adviser does not know about it and I show him the customization section in the manual and he said he'll talk to the prius tech. So he took the car into the service area and brought it back out in ~10 min and said it's changed. I tested it and drove out very happy.

 

I had mine silenced yesterday. I told the service manager that others were having the customizations done for free, and he said that they would as well. The single beep is such a relief after seven weeks of beep, beep, beep. "Free" is good too.

 

Is someone willing to volunteer a little time to prep the rear
hatch for easy battery-terminal removal, go to the dealer, have
them set an option, disconnect the battery and wait a little
while, reconnect and see if the option is set or if it's reverted
to factory setting?
.
It would be easier to pull the relevant fuse, of course, but
I don't think anyone's sure which is the right one for something
like the backup-beep yet. In the third-gen we had "dome" which
pretty much did it for all the various keepalive memory.
.
[Oh, and that's just the 12V battery, not the big one!]
.
_H*

 

Does the dealer have to switch to a singe beep in reverse or can it be done directly on the Prius by the car owner. I note in an older thread "disabling reverse beeper" the following instructions were given. This is probably old and outdated, but thought I would check and see if anyone knows if we can do it ourselves? Following are the instructions that were given, I haven't tried it yet, as I don't want to mess anything up if this is outdated information:

# How do I turn off that annoying beeping in reverse?
1. Power on (not necessarily ready, IG-ON will do).
2. Set Trip/ODO to ODO
3. Power off.
4. Power on to ready (brake on).
5. Within 6 seconds, press and hold ODO for 10 seconds or more.
6. WHILE STILL HOLDING ODO *after* 10 seconds, Shift from P to R, then back to P. Now release ODO.
7. You'll see in the trip display "b on" or "b off".
8. Press ODO to toggle.
9. Now power off.

 

Must be b/c you bought a package 5 b/c I bought a package 2 and marin claimed that they could not alter the settings due to safety/liability issues!!

 

Based on what I had read at PriusChat, and since I had the manuals online, I copied out Section 6-2 and highlighted eight customizations I wanted done as part of dealer prep when the car came in. Gave it to the Service Dept. at Beaver Toyota in Santa Fe, NM. Told them the car was in the prep building, and wanted them done when I picked up the car.

No problem. In fact, I get NO beeps shifting into reverse. They did mis the seatbelt beeper, which goes off a few times starting out. When I'm back there I'll have them fix it.

 

Or possibly it was due to a difference in which settings we wanted changed. I only had them change the backing beep to a single beep and change the driver's door unlock to unlock all doors.

Of course it might also have been due to dealing with different sales personnel. I went through the direct sales department.

 

I believe this applies only to the G2.