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30,000 Miles or 36 Months Maintenance-Dealer Misinformation?

Discussion in 'Gen 3 Prius Main Forum' started by jaguarjac, Oct 5, 2009.

  1. jaguarjac

    jaguarjac New Member

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    2010 Prius
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    II


    When I bought my 2010 Prius 6 weeks ago,the
    customer rep who processed my forms and explained
    the warranty items said that it was a requirement
    to have my vehicle serviced at a dealer every 30,000 miles or 36 months to maintain the hybrid system warranty of 8yrs./100,000 miles.I balked at this, but the rep was insistent.While perusing the warranty & maintenance guide,no where is it to be found that you must bring the Prius to a dealer to
    maintain this warranty.Next,I called the
    Toyota customer service center and asked about
    this requirement.I was told that it is not required
    to service the vehicle at a dealer to keep the
    hybrid warranty.Estimated dealer cost for checking
    the hybrid system,oil change and the other
    maintenance would run close to $400 at my dealer.
    Has anyone else experienced this supposedly
    improper advice? I'm ready to call the dealer
    and speak to management,but I would like feedback
    from my gracious Prius colleagues before doing so.

    Case # 0910106362 at the Toyota Customer Service
    Center
     
    #1 jaguarjac, Oct 5, 2009
  2. jbumps wvu mntrs

    jbumps wvu mntrs PC Superfan

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    III
    Find a new Dealer, but first tell this one where they can shove the potential to ever sell you anything again. Everytime I find myself thinking that dealers can occaisionally get a bad rap, I read something like this and realize that they deserve to every bit of bad press they get.
     
    #2 jbumps wvu mntrs, Oct 5, 2009
  3. CharlesJ

    CharlesJ Member

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    Did you by chance ask where is that written by Toyota?
     
    #3 CharlesJ, Oct 5, 2009
  4. jaguarjac

    jaguarjac New Member

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    II
    No,because I was overwhelmed by all the paperwork on
    transaction day,so I thought I would check things out at
    a later date.For example,the 0w-20 synthetic oil requirement
    bugged me at first because of the lack of brand choices at
    that grade,and I thought that 5w-20 would be suffice for
    this motor,but my more learned Prius colleagues convinced
    me otherwise.
     
    #4 jaguarjac, Oct 6, 2009
  5. spiderman

    spiderman wretched

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    Bingo, that is when the buyer is most vulnerable and they know it. Funny that they didn't try to sell you pre-paid maintenance at the same time (or did they?).

    Yet another example of a Stealership.
     
    #5 spiderman, Oct 6, 2009
  6. hill

    hill High Fiber Member

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    #6 hill, Oct 6, 2009
  7. a64pilot

    a64pilot Active Member

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    Now you know how they got the name Stealers. Bad thing is Toyota get's the blame. Maybe they will wake up and figure out how to start policing their dealers.
     
    #7 a64pilot, Oct 6, 2009
  8. jaguarjac

    jaguarjac New Member

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    II
    Thank you,Hill,:cheer2: for the service thread.I'm gonna buy
    a Haynes 2010 Prius maintenance manual when it
    comes out.
     
    #8 jaguarjac, Oct 6, 2009
  9. jaguarjac

    jaguarjac New Member

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    No, because I became wary of this rep and wanted to get
    the heck out of there.The dealership had lent me a Camry
    for almost a week without charge,so I didn't want to leave
    them in a negative manner.However,now they are going to
    hear from me.:cool:
     
    #9 jaguarjac, Oct 6, 2009
  10. jaguarjac

    jaguarjac New Member

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    Toyota has an official complaint facility,but I wonder if the
    company cares about it's customers getting overcharged
    for maintenance and repairs.I like the 'Stealers' designation.
     
    #10 jaguarjac, Oct 6, 2009
  11. thbjr

    thbjr Member

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    Sorry, but i just can't resist jumping on this band wagon. While there are honest car dealers, I have yet to encounter one. When we bought our 2 Priora, of the 6 people I delt with, only 1 of the finance guys on the 2nd Prius didn't lie to me. I was told lines like "there's only a $600 mark up on a II", "we're selling the prepaid Premium Toyota Auto Care at our cost, $1065", and best of all "if you use synthetic oil in your Prius, it will void the warranty" (from the salesman).
    I swear, if I ever purchase new again, I'll use my voice recorder in my cell phone to record everything said. I can do that in Arizona because we're a single party consent state.
     
    #11 thbjr, Dec 28, 2009
  12. SageBrush

    SageBrush Senior Member

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    OP, did you buy a maintenance package ?
     
    #12 SageBrush, Dec 28, 2009
  13. Sneezy

    Sneezy Member

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    It's no different than Ford Or Chevy or Honda. The manufacturers leave dealers pretty much alone unless big complaints arise.

    The best thing to do is go into a delaership knowing everything you can so you don't get screwed.
     
    #13 Sneezy, Dec 28, 2009
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