services from Toyota

our local prius dealer has a 2 hr session for new prius owners to come in and ask questions of their staff . To help get acquainted with the new technology. They provide snacks and beverages. I like the idea, it is a 5 to 7 pm function on a week night.

 

My dealer has the same function. I am told (I don't go until later this month) that there will be vouchers for a free first oil change and free touch up paint at this function.

My dealer (probably all Toyota dealers) also offers a 1000 mile inspection to make sure all is correct on the car from the factory build. They probably check safety items, fluids, known issues, etc.
This was offered and even scheduled when I purchased the vehicle.

 

If my dealer offers anything they didn't tell me about it.

 

"If my dealer offers anything they didn't tell me about it."

Ditto. And the positively last thing my dealer would do is give me a free anything.

 

My dealer treats me no differently than any other customer.

 

Ha, I also can tell you what my dealer didn't offer or do

Didn't adjust the rear brakes properly, there were almost no rear brakes, didn't fill the oil properly, overfilled it, Didn't give me the color I was told I was getting, Didn't give me an honest deal on the paint sealant they talked me into, a 10$ bottle of (can't set my hands on it, rs2000 I think) stuff, 299$ for a ten minute rub on the car. Didn't impress me with an inept service dept concerning the prius, excellent for all other makes. Didn't stop calling me to buy a new "10 model, Didn't earn my respect to the point that I would buy new there again.
jmho, ymmv

 

Not to sound rude but they use this as an opportunity to tell you how "risky" buying a hybrid was with the "expensive maintenance and repairs" so they can sell you into the maintenance and warranty plans as well as other typical dealership high profit add-ons. Which of course I actually mean they lie to you so that they can take your money.

 

My dealer set up that little get together on September 23rd. Thank God it wasn't on the 24th or 25th. The loonies are coming to town for the G20 and the big shots are staying down at Nemacolin, which is south of Uniontown on Rt 40. Pennsylvania Resorts | Pittsburgh Area Resorts | Nemacolin Woodlands Resort
Guess what road you take to head down that way. Yep Rt 51 the one my dealer is on.

 

That would be very stupid on their part. My dealer tells me something like that and I'm posting it on the forum. And since Toyota's people are all over this forum that would not be something Toyota would be pleased knowing a dealer scaring customers into over priced maintenance and warranty plans.

I can see the conversations now Gee Bob, I had to buy that $1,900 seven year warranty and $800 maintenance program. The dealer pretty much said the car is a piece of crap and will kill you in maintenance and warranty issues over the next five years.
Bob to do it again I would never have bought a Prius if I knew this.

Can you say an absolute work of mouth PR nightmare.

 

Where're the folks who said thier dealers offered manicures and massages, etc while you get your car serviced??? - That's just genius! I can hear my friends ask "Where do you get your nails done?" "At the the Toyota dealership!"

 

If you're willing to pay 3 times the price you can get your Prius serviced at a Lexus dealer and get free Starbucks coffee and Dove ice cream bars while you wait.

 

My dealer offered to use the wrong (5w-30) oil and void my warrentee. I now take it to a qualified mechanic (me)

 

I don't know if they still do it, but about 10 years ago my dad bought a Saturn and they had a "New Owner Orientation and Barbeque". I went with him just for kicks.

In a way it was brilliant. A few hotdogs, some chips and some pop, and The Dealership stressing how important it was to do all your maintenance at the dealership. For what was a maybe $2.00 worth of food, a few pep talks about warranty and maintenance and a lot of people were hooked like life long friends, into bringing their Saturn into the dealership for maintenance forever.

I think the whole "event" couldn't of cost them more than $40.00 plus whatever labor time lost for the technician to give a little speech about the importance of timely oil changes and I think they demonstrated how to change a tire.

Meanwhile most of the people attending left feeling like they had just joined a very special fraternity.

 

Good to know. I was armed with info about all the extras I did not want when in financing (thanks to PriusChat) - I will be on a similar defensive....... LOL

 

Do you think anyone at the dealers know anything at the 2010 Prius? I talk to a total of 4 Salesman, and I found out more info here than from them.

 

Dealers don't care about online forums, and Toyota doesn't seem to care about shady actions by dealers (as evidenced by many of the stories on PC). For example, my dealer added the extended warrantly for $2,495 without asking me (I noticed it when reviewing the paperwork with the finance guy and had it removed) and wanted to charge me $190 for the 5K maintenance. (I'm now using a different dealer for service and will eventually go to an independent mechanic.)

 

Exactly. Toyota does give you a maintenance guide, right? (I don't have a Prius yet - soon!) That is what you should follow and nothing else unless Toyota themselves send out some kind of update. Anything else and the dealership is trying to make extra money off of you. You can't void your warranty if you followed what the manual said to do.

 

Mine is the same BOHICA

WHen you guy's find that maintenance guide, I want a copy