HeatShield Windshield Reflectors / Shades

Hey all -

I wanted to formally update everyone instead of having to send out a series of emails to various people. I accept the payments through PayPal, and have to manually go in and download the transaction history and turn that into a file to send to the manufacturer. This entire week PayPal's ability to download the history has been down, so I've been unable to put that together to send to CanvasWorks. Couple that with the fact that I was behind in sending orders out already (I've really been hit with a lot of orders recently and wasn't prepared to have to do the daily upkeep on it like I did last summer) and you get to where we are today.

I really apologize for any lack of response to your inquiries - I am not swindeling anyone or taking your money and running. Unfortunately I have no control over shipping, I process the orders and send them to the distributor, so I cannot provide any shipping or tracking information. What I can provide is an assurance that you will receive your HeatShield very soon and a huge apology on my part.

As far as International orders go, I don't believe that CanvasWorks normally ships internationally, so each order is treated on a case-by-case basis. The distributor and I went back and forth a couple of times with each other before I actually got to even send your order to them. Again, please accept my apology.

Tadashi -

Thanks for updating us about the side windows, I was under the impression that they were all one set. I will update the PriusChat/Shop ASAP.

-Danny

 

I'm sorry, I should have clarified. I only meant the orders from the last few days. All of your orders have already been sent to CanvasWorks several weeks ago. I will follow up with them concerning your two orders, but they should have been shipped off weeks ago since I sent them immediately after your orders.

By the way, I'm caught up on sending all orders to the distributor, so if you ordered recently and continue to have problems please contact me directly.

 

Update again: It looks like the inquiries I'm receiving are from one main order sheet, so I have resent that order sheet to CanvasWorks and emailed just about everyone I have email addresses for about the issues. I will also give them a call first thing Monday morning when they open up.

 

Mr. Popper -

I have responded to your inquiry in the post above. I stated that I will not be responding to many of the emails I have received in an effort to reach everyone at one time.

I am sorry, but it is too late for me to cancel your order. CanvasWorks (the manufacturer) has had the order for several weeks now. Any revenue I make off of these HeatShields is hardly worth the amount of time I put into it - I offer these so that our members can get them at the cheapest price possible, just like the Toyota Extended Warranty. I put a lot of hard work and time into this site and continuing to offer our members the best deals that I can find on various Prius-related accessories. I do not carry any items on-hand and have no control over their shipping status.

But again, I apologize and will update you as soon as I hear back from the distributor. They are on West Coast time so it will be after 12pm EST.

 

popserge (and everyone) -

I would like to apologize for placing the blame for what happened with recent orders on CanvasWorks. After speaking with my Account rep over there, we realized that I created the order spreadsheet and everything needed for CanvasWorks to process the orders, it just never made its way over there. This is totally my fault for not having emailed them the orders, and I'm sorry for having shifted the blame to someone else when it was my doing.

The good news is that all of the orders have been filled and shipped and that CanvasWorks and I have come up with a new way to submit orders to them.

As a way to say thank you for being patient with my foul-up, if you would like a 15% off coupon for any future PriusChat/Shop order, please email me at [email protected] and I'd be more than happy to send one out to you.

Oh, and Serge, I wasn't aware that the ssl cert expired, but I'm actually going to be taking the Shop off of the secure line since we don't directly handle any financial information - it is all handled through PayPal. Thanks for the heads-up.

-Danny

 

Roger -

I just responded personally to your email. Long story short, it looks like a problem with the communication between PayPal and the PriusChat/Shop's software. Please accept my apologies.

Tom -

I see that you optioned to pay via Check/Money Order - when did you send the check so that I can look through my records? You should have received an email confirmation of your order at the time that you placed the order on the site.

Danny